I've just setup a PCM 2.21+ remote client and noticed not only that you can't seem to configure traffic collection, but you also can't view any traffic stats either!
Thanks Matt. I've now tried this on 3 different clients (Win2k, WinXP and Win2k3) all with no firewalls or local f/w disabled. Every one shows the same 'issue'.
When the PCM remote client fires up, the Dashboard view shows an empty area where the traffic stats normally reside, and all options to configure traffic collection, view traffic stats etc appear completely removed from the remote client.
The remote client has a slightly different toolbar to the full server GUI, but most of the features are present except traffic!
Maybe this is by design, maybe not, but I thought the remote client was fully functional!
You've definitely got a problem there Tony, are you running Update 5? Also do you see the same problem when logging in via the Administrator account? If you're on Update 5 and are also logged in as Administrator, I'd recommend you contact support for further troubleshooting.
I'm having the same problem with PCM2.2. Using the Remote Client I see no traffic details - the pane is just blue blank (though it shows on the server screen). Also, the HELP menu displays only ABOUT, and no help. Where do I find 'update 5' if that is relevant? thanks, Bob
Would it be possible to post the general size of you network (#device?, #ports?) and the number of ports you have configured to be monitored by traffic?
Also, are you sending syslog from those devices to the PCM server?
I could give all that info, BUT I think the problem is related to the fact that I cannot see anything helpful under the HELP menu either (what about you Tony?) . . And the fact that TRAFFIC does not appear in the Preferences tree wouldn't seem to depend on how much traffic there is? Anyway, we have 48 discovered devices, averaging perhaps 30 ports per device? Bob
