PCM+ 3 - Remote Client Issue - No Data, no access

[Alen Ahja]

Hi!

We have a Problem with using of PCM+ 3.0 after upgrading to PCM+ 3.0 at the Remote Client side.

The Remote Clients are locatet in a different subnet. We can authenticate / login to the PCM Server and can see the Dashboard data, but we cannot do anything. We can't see the devices, cannot enter the Preferences and so on.

What can it be and what will be the solution to work with them?

Kind Regards

Alen

[Javed Padinhakara]

Just to rule out any profile based restrictions - is the same username able to login in the local client successfully and see all the data?

[Alen Ahja]

Yes - I used the same Account on both side.

[Javed Padinhakara]

Ok.can you have the following files attached to your next reply:
These files would be present under "\client\logs\" directory, where represents the PCM installed directory.

ConJCoreMain*.log
CS-ClientUpdateEnforcer*.log
CS-err*.log
CS-out*.log
nmcore.Monitor*.log

maybe this could give some clue...

[Alen Ahja]

Thanx for helping. I attached the files.

[Javed Padinhakara · Accepted solution]

looks like corrput installation of the Remote Client - the process is trying to access 2.3 internal files.

Can you do a clean install of the Remote client after downloading the installer from http://:8040.

Make sure you uninstall, clean/delete installed folder, reboot and then do a install of the remote Client.

let know how that goes about

[Alen Ahja]

Hi!

Thanx for helping.
After uninstalling, rebooting, deleteing the PNM Folder and reinstalling the Remote Clients works fine now.