PCM Policies

[Stephan Lache]

Hi,

i have some problems to configure email notification at an event.
i set up an action (email),event (severity greater than informational), any source,any time.
by manual execution of this policy, i get a email,but nothing happens ,when i see when i can notice evnts in the eventlog.

has anybody a idea?
thanks in advance

stephan

[Sietze Reitsma]

Which version of PCM do you use? I assume PCM+ 2.3.

1.create event based alert
2.create action
3.create policy

You can use dialog boxes instead of e-mail for testing and as soon as the policy works change from message dialog to e-mail action

[Stephan Lache]

HI Sietze,

i´m using PCM+ 2.3 with IDM and mobility manager.
i created the policy exactly with this steps you mentioned.
there are events which should trigger my action all the time. i can see them at the eventlog.
even if i set the event filter to " equal informational" my action isn`t triggerd.

i just changed the action from email to message box,but the action works only
manually.
i don´t what´s wrong.

stephan

[Mohieddin Kharnoub]

Hi

Since manually is working; then

I would restart the PCM+ then if an event happened and that didn't trigger the alert, i will check the history and the logging to see what wrong.

We appreciate your sharing of the information about this case here during your investigation until you resolve this issue.

Good Luck !!!

[Stephan Lache]

many thanks for your advice.

i will try it and let you know when and how the problem is solved.

regards
stephan

[Stephan Lache]

There is no change in behavior after PCM restart.
The "event based alert" doesn´t trigger the
action,no matter how i set the filter.
Normaly i should get a lot of mails when i
set the filter to severity "equal to informational".
i don´t understand it,because i can see this informational events in the eventlog.

very strange....

[Sietze Reitsma]

I see strange things as well.

I selected equal to Minor severity in the alert config, but Informational alerts coming in.

I also created an alert based on text field. Contain:

This works fine, so try this first.

If the severity part of the alert config is not working properly then a case at support should be opened. I'm not running the latest auto-update. I see in the releasenotes some fixes.

[Matt Hobbs · Accepted solution]

You need to install the latest AutoUpdate package to fix this problem.

[Stephan Lache]

thanks a lot !!!
the latest update has solved the problem.

i´m a lucky man :-)

[Stephan Lache]

the latest update has fixed the problem