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тАО12-22-2010 02:34 AM
тАО12-22-2010 02:34 AM
We are PCM+ customer since v1.6.
After several upgrades now are running 3.1 (unlimited devices) and we don't have a maintenance license.
As stated in "HP ProCurve Network Management 3.20 Migration Guide" to upgrade we need a maintenance license.
Page 2-8: "Customers currently running PCM version 3.0 or 3.10, which was registered more than 12 months ago, are required to purchase a 12-month maintenance license for an upgrade to PCM 3.20 and continued use of PCM software."
In table 2-2:
"J9631A 12-month maintenance license for unlimited devices and Agents"
We ask an offer to our HP representative e he replies that we need code UQ598E, not J9631A. A quick google search returns for UQ598E: "HP 3 years 9 x 5 Software Support Service"
Does any HP guy help us to choose the right code and avoid troubles trying to upgrade PCM+?
After several upgrades now are running 3.1 (unlimited devices) and we don't have a maintenance license.
As stated in "HP ProCurve Network Management 3.20 Migration Guide" to upgrade we need a maintenance license.
Page 2-8: "Customers currently running PCM version 3.0 or 3.10, which was registered more than 12 months ago, are required to purchase a 12-month maintenance license for an upgrade to PCM 3.20 and continued use of PCM software."
In table 2-2:
"J9631A 12-month maintenance license for unlimited devices and Agents"
We ask an offer to our HP representative e he replies that we need code UQ598E, not J9631A. A quick google search returns for UQ598E: "HP 3 years 9 x 5 Software Support Service"
Does any HP guy help us to choose the right code and avoid troubles trying to upgrade PCM+?
Solved! Go to Solution.
2 REPLIES 2
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тАО12-23-2010 12:20 AM
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тАО12-23-2010 02:09 AM
тАО12-23-2010 02:09 AM
Re: PCM+ update and licensing
Thanks Holger!
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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