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Problem with PoE handsets not receiving power from 2610

Draven
Occasional Advisor

Problem with PoE handsets not receiving power from 2610

Hello,

We keep getting the same errors when we plug in a POE (mitel phone) into the wall socket

-W 01/01/90 01:57:13 ports: port 18 PD Invalid Signature indication.
W 01/01/90 01:57:54 ports: port 18 PD Invalid Signature indication.

but we plug into the switch itself it works fine. The switch model is ProCurve Switch 2610-24-PWR IOS version 11.25

Any Ideas?
14 REPLIES
cenk sasmaztin
Honored Contributor

Re: Problem with PoE handsets not receiving power from 2610

this is warning log

describe

The switch has detected a non-802.3af-compliant device on the port.
This message appears for all non-802.3af devices connected to the
port, such as other switches and PC-NICs.

please check support 802.3af standart your mitel phone
cenk

Draven
Occasional Advisor

Re: Problem with PoE handsets not receiving power from 2610

We have some phones that work and others that arent working.
cenk sasmaztin
Honored Contributor

Re: Problem with PoE handsets not receiving power from 2610

are your all phones same producer and same model
cenk

Draven
Occasional Advisor

Re: Problem with PoE handsets not receiving power from 2610

yes, all mitel kit, DECT base units and IP phones. If i plug the cables into a netgear 4 port POE switch they work just fine, plug it back into the Procurve and some work and others wont.
cenk sasmaztin
Honored Contributor

Re: Problem with PoE handsets not receiving power from 2610

ok
can you see any other log on this port

high collesion or high bandwith or link speed mismach
cenk

Draven
Occasional Advisor

Re: Problem with PoE handsets not receiving power from 2610

nothing else in the logs. Same msg when I plug in unit/ip phone.
Pieter 't Hart
Honored Contributor

Re: Problem with PoE handsets not receiving power from 2610

>>>
but we plug into the switch itself it works fine
<<<

time to check cabling...
- all 8 wires connected?
- right type of cabling? (prefferably cat-5 or higher)
- right cable-pairs used?
it's not just 1-on-1 connection, the right pairs need to be used.
if the WCD-cabling doesn't match pairing on the switch you get cross-over signals.
to make things worse there exist different pairing schemes like :
1|2|3|4|5|6|7|8
a|A|B|c|C|b|D|d
a|b|c|d|D|C|B|A
(a and A being pairs)
the switch uses the upper-scheme)
Draven
Occasional Advisor

Re: Problem with PoE handsets not receiving power from 2610

cabling is fine, we used a 4 port netgear POE switch and it powered the DECT base right away, plug them back into the Procurve and nothing.
Jeff Riggen
Occasional Visitor

Re: Problem with PoE handsets not receiving power from 2610

Have you tried both a cross-over and a stright through cable on the phone connection.

Is the 2610 configured for pre-standard POE power ?
Draven
Occasional Advisor

Re: Problem with PoE handsets not receiving power from 2610

the switch is config for pre-standard POE. We have to order some cross-over cables.

I just cant understand why the on switch some dect units will work and other wont there all brand new, all to lastest standards but a small netgear POE switch will work when its 1/10th the cost of the procurve?

Thanks
Daniel
cenk sasmaztin
Honored Contributor

Re: Problem with PoE handsets not receiving power from 2610

please test

shut down auto mdix mode on swithc port
with this command

(eth-18)# mdix-mode mdix

and connect strain true(non crossover)cable your ip phone

and make speed duplex fix switch port 100-full and ip phone 100 full

please say me result



cenk

Draven
Occasional Advisor

Re: Problem with PoE handsets not receiving power from 2610

Use port 10 as the test

Keys: W=Warning I=Information
M=Major D=Debug
---- Event Log listing: Events Since Boot ----
I 01/01/90 00:00:02 system: --------------------------------------------------
I 01/01/90 00:00:02 system: System went down: 01/01/90 03:39:31
I 01/01/90 00:00:02 system: Operator cold reboot from TELNET session.
I 01/01/90 00:00:22 udpf: DHCP relay agent feature enabled
I 01/01/90 00:00:22 stack: Stack Protocol enabled
I 01/01/90 00:00:23 tftp: Enable succeeded
I 01/01/90 00:00:23 system: System Booted.
I 01/01/90 00:00:23 cdp: CDP enabled
I 01/01/90 00:00:23 lldp: LLDP - enabled
I 01/01/90 00:00:23 ports: port 28 is now on-line
I 01/01/90 00:00:23 ip: network enabled on 192.168.21.12
I 01/01/90 00:00:33 ports: port 8 PD Detected.
I 01/01/90 00:00:33 ports: port 8 Applying Power to PD.
W 01/01/90 00:00:33 ports: port 10 PD Invalid Signature indication.
I 01/01/90 00:00:33 ports: port 14 PD Detected.
W 01/01/90 00:00:33 ports: port 14 PD Denied power due to insufficient power
allocation.
I 01/01/90 00:00:33 ports: port 18 PD Detected.
W 01/01/90 00:00:33 ports: port 18 PD Denied power due to insufficient power
allocation.
I 01/01/90 00:00:33 ports: port 20 PD Detected.
allocation.
I 01/01/90 00:00:34 ports: port 22 PD Detected.
W 01/01/90 00:00:34 ports: port 22 PD Denied power due to insufficient power
allocation.
I 01/01/90 00:00:34 ports: port 14 PD Detected.
I 01/01/90 00:00:34 ports: port 14 Applying Power to PD.
I 01/01/90 00:00:34 ports: port 18 PD Detected.
I 01/01/90 00:00:34 ports: port 18 Applying Power to PD.
I 01/01/90 00:00:34 ports: port 20 PD Detected.
I 01/01/90 00:00:34 ports: port 20 Applying Power to PD.
I 01/01/90 00:00:35 ports: port 22 PD Detected.
I 01/01/90 00:00:35 ports: port 22 Applying Power to PD.
I 01/01/90 00:00:40 ports: port 8 is now on-line
I 01/01/90 00:00:40 ports: port 14 is now on-line
I 01/01/90 00:00:41 ports: port 18 is now on-line
I 01/01/90 00:00:41 ports: port 20 is now on-line
I 01/01/90 00:00:42 ports: port 22 is now on-line
I 01/01/90 00:04:43 mgr: SME TELNET from 192.168.21.31 - MANAGER Mode

this from a fresh boot.

Thanks
Daniel
cenk sasmaztin
Honored Contributor

Re: Problem with PoE handsets not receiving power from 2610

can you make
fix port 100 base full
and mdix config
cenk

Javed Padinhakara
Respected Contributor

Re: Problem with PoE handsets not receiving power from 2610

which firmware version do you have on this problematic MITEL phone? Are these the same as the ones in other phones which are working?

Many times we were able to solve lot of such problems by keeping the firmware to the latest 7.x version.

Make sure to read this before trying any firmware upgrade stuff on the MITEL boxes:

http://www.voip-info.org/wiki/view/Mitel+SIP+Firmware


HTH
Javed