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Procurve 2524 - Port Error Counter(s) won't reset

Procurve 2524 - Port Error Counter(s) won't reset

on a Procurve 2524 I just put in a 100/1000T gigabit module. It is working fine. There is a problem with the Port Error Counts. I get the following
----------
FCS Rx : 4,294,967,295 Drops Tx : 0
Alignment Rx : 0 Collisions Tx : 0
Runts Rx : 4,294,967,295 Late Colln Tx : 0
Giants Rx : 4,294,967,294 Excessive Colln : 0
Total Rx Errors : 4,294,967,292 Deferred Tx : 0
----------
After resetting the power on the unit making sure everything gets zero'ed out, I get the above counts. is this a bug?
Thanks for any input
James
Plan on going to school the rest of your Life.
10 REPLIES
Stuart Teo
Trusted Contributor

Re: Procurve 2524 - Port Error Counter(s) won't reset

Just want to verify with you that you reset the port counters using the menu system?

Also, want to find out from you what version of firmware you're running?
If a problem can be fixed, there's nothing to worry. If a problem can't be fixed, worrying ain't gonna help. Bottom line: don't worry.
cxtwo
Frequent Advisor

Re: Procurve 2524 - Port Error Counter(s) won't reset

Hi James,

Glad to see someone else has this problem - I was thinking I had a dodgy module!

I actually get the same problem on my 2524 with (I think) the same 100/1000T module. This happens in both slots, so the chassis is Ok - if I power on the switch without anything connected to that port, the counters are 0 on the gig port. As soon as I plug in any PC, the link comes up, and I see those errors. However, there appears nothing wrong with the performance of the link, and the errors do not increment.

The firmware is the latest available on the website - F.05.17

Re: Procurve 2524 - Port Error Counter(s) won't reset

Ok I have 3 2534's with the 100/1000T modules and all three do the same thing.

with no network cables in place turn the unit on, everything is ZERO from the CLI Menu's.
Attach a Cable to port 26 (100/1000) to another unit configured the same, Port 26 and then get back into look at the Counters and you see what I posted before.
Turn the Power off and then Back on, the Error counts are still there.
running Firmware 5.17
hope this helps.
James
Plan on going to school the rest of your Life.
cxtwo
Frequent Advisor

Re: Procurve 2524 - Port Error Counter(s) won't reset

Oops! Just noticed your other message, James about the 2524 wish list - I downloaded and updated to the latest firmware (F.05.22) and the problem's gone :)
Ardon
Trusted Contributor

Re: Procurve 2524 - Port Error Counter(s) won't reset

Hi James,

Please see firmware F.05.22 which includes the following fix:

Release F.05.19 (Never Released)
Fixed in release F.05.19
â   Counters (PR_92221) â Counters for J4834A 100/1000 xcvr do not clear .

This fix matches your problem report and yes this was a bug.

Regards, A
ProCurve Networking Engineer

Re: Procurve 2524 - Port Error Counter(s) won't reset

What document did you pull that from.
Thanks for the info.
James
Plan on going to school the rest of your Life.
Gonzo Granello
Valued Contributor

Re: Procurve 2524 - Port Error Counter(s) won't reset

James,

1st - yes this was a bug - and 2nd the info posted by Ardon is not usually available to the public (at least not right now). The info came from a procurve internal system that is used to track bugs / problems. Anyway, it is a minor (cosmetic) issue and will not affect the operation or performance of the switch. Since it is fixed - should be no problem.

Andreas
most time the day i have to mask my contempt for the a-holes in charge......
Ardon
Trusted Contributor

Re: Procurve 2524 - Port Error Counter(s) won't reset

James,

I see my copy and paste got scrambled.
The quote was pulled from the F.05.22 firmware release notes as available at http://www.hp.com/rnd/software/j4812522.htm

It was fixed in the interim release F.05.19 (that was never made public) and included in the F.05.22.

Ardon



ProCurve Networking Engineer

Re: Procurve 2524 - Port Error Counter(s) won't reset

Yes I went fishing and found that it also.

Thanks again
James
Plan on going to school the rest of your Life.
Gonzo Granello
Valued Contributor

Re: Procurve 2524 - Port Error Counter(s) won't reset

James,

not sure if your reply was meant to be sarcastic or not..... Anyway, - how about putting some points for the answeres?

This is what forums are about in the end.....helping each other.


///Andreas
most time the day i have to mask my contempt for the a-holes in charge......