Procurve 2524 - Port Error Counter(s) won't reset

[James Schuneman]

on a Procurve 2524 I just put in a 100/1000T gigabit module. It is working fine. There is a problem with the Port Error Counts. I get the following
----------
FCS Rx : 4,294,967,295 Drops Tx : 0
Alignment Rx : 0 Collisions Tx : 0
Runts Rx : 4,294,967,295 Late Colln Tx : 0
Giants Rx : 4,294,967,294 Excessive Colln : 0
Total Rx Errors : 4,294,967,292 Deferred Tx : 0
----------
After resetting the power on the unit making sure everything gets zero'ed out, I get the above counts. is this a bug?
Thanks for any input
James

[Stuart Teo]

Just want to verify with you that you reset the port counters using the menu system?

Also, want to find out from you what version of firmware you're running?

[cxtwo]

Hi James,

Glad to see someone else has this problem - I was thinking I had a dodgy module!

I actually get the same problem on my 2524 with (I think) the same 100/1000T module. This happens in both slots, so the chassis is Ok - if I power on the switch without anything connected to that port, the counters are 0 on the gig port. As soon as I plug in any PC, the link comes up, and I see those errors. However, there appears nothing wrong with the performance of the link, and the errors do not increment.

The firmware is the latest available on the website - F.05.17

[James Schuneman]

Ok I have 3 2534's with the 100/1000T modules and all three do the same thing.

with no network cables in place turn the unit on, everything is ZERO from the CLI Menu's.
Attach a Cable to port 26 (100/1000) to another unit configured the same, Port 26 and then get back into look at the Counters and you see what I posted before.
Turn the Power off and then Back on, the Error counts are still there.
running Firmware 5.17
hope this helps.
James

[cxtwo]

Oops! Just noticed your other message, James about the 2524 wish list - I downloaded and updated to the latest firmware (F.05.22) and the problem's gone :)

[Ardon]

Hi James,

Please see firmware F.05.22 which includes the following fix:

Release F.05.19 (Never Released)
Fixed in release F.05.19
â   Counters (PR_92221) â Counters for J4834A 100/1000 xcvr do not clear .

This fix matches your problem report and yes this was a bug.

Regards, A

[James Schuneman]

What document did you pull that from.
Thanks for the info.
James

[Gonzo Granello]

James,

1st - yes this was a bug - and 2nd the info posted by Ardon is not usually available to the public (at least not right now). The info came from a procurve internal system that is used to track bugs / problems. Anyway, it is a minor (cosmetic) issue and will not affect the operation or performance of the switch. Since it is fixed - should be no problem.

Andreas

[Ardon]

James,

I see my copy and paste got scrambled.
The quote was pulled from the F.05.22 firmware release notes as available at http://www.hp.com/rnd/software/j4812522.htm

It was fixed in the interim release F.05.19 (that was never made public) and included in the F.05.22.

Ardon

[James Schuneman]

Yes I went fishing and found that it also.

Thanks again
James