Procurve Manager does not send email

[Marco Albertini]

Hi averyone (1st post for me)

I tried to setup policies on PCM+
with email notification, but when i enforce
policy (to verify the correct behavior)
PCM does not send email... that is,
no SMTP connection goes out of PCM Server.

Any clue ?
Regars

[cenk sasmaztin]

hi Marco

please make step by step test
1-check smtp profile under preferance tab

2-check your policy; alert action and policy enable

3-make this policy attach second action for example display message dialog

running policy and watch
if not run display message dialog action your policy broken
if running display message dialog action
check smtp account.

4-so if smtp server reside out site network may be deny smtp protocol pcm server ip address check firewall

****test on pcm server
telnet 25

if unreachable smtp server between pcm server with port 25 pcm server ip bloked on firewall

5-if connect telnet connection on port 25 between pcm server and smtp server no to happen connection problem on port 25

6-then check other factor
for example trend micro antivirus server blocked some device smtp request must be config on trend micro server pcm server ip address for smtp trusted address

may it be easy ;)

[Marco Albertini]

Hi,
i did all the checks before starting the thread. But, to be sure, i will do it again following you step-by-step:

1- SMTP profile is OK: address, port and existing reply address. Please note that server does not require authentication, so no need to provide username/password for sending mail.

2- and 3- Policy+Alert+Acion is OK: display message dialog pops up correctly.

4- SMTP server is an INRA-net server, sitting on the same subnet of PCM server: no routing and no firewall between them.

5- Tried to setup an Outlook Express (on PCM server) account with same settings of step 1: mail is sent correctly.

6- About other factors:
(a) I checked with TCPdump the TCP connections: no TCP connection to mail server is done by PCM when policy is triggered.
(b) Windows firewall is disabled.
(c) Antivirus is MCAFEE VirusScan enterprise 8.5.0

[MohammadH]

Hi

I have the some problem the pcm+ 3.20 don't send email if switch go down,

and how can l configure (display message dialog pops up correctly) ?? and l have switch HP E4800 will work with it, and thank you.

Best regard

[jasonerickson]

I am having a similar problem. My email alerts were working fine and then out of the blue they stopped working.