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Terminal session access fails

Pete13
Advisor

Terminal session access fails

I have turned on a test switch which I had not used for a couple of weeks. Tried to get access via a Teminal session (using a previously working session) but that didn't work.

I did a "hard" reset on the switch and connected again (tried speeds between 9600 &115200,8,N,1 with no flow control )but the session halts after the following message:

"Waiting for Speed Sense. Press twice to continue."

If I press enter twice (or more) nothing happens.
14 REPLIES
Pete13
Advisor

Re: Terminal session access fails

I am able to get to the switch now via HP Procurve Manager but terminal session still doesn't seem to do anything.
Paulen
Regular Advisor

Re: Terminal session access fails

See this thread: http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1398489

HP has long ignored the fact that people actually want to access their switches. Go figure.. Maybe one should make a feature request?
Alan_152
Honored Contributor

Re: Terminal session access fails

What are you using as your terminal emulator? I find that hyperterminal yields the best results, although I use PuTTY in a pinch.
Pete13
Advisor

Re: Terminal session access fails

Both HT and Putty give me the same result.
Michael_Breuer
Esteemed Contributor

Re: Terminal session access fails

Hi,

I suggest the following:

1) factory reset the switch and try again
2) if problem still exist I recommend open a support ticket to get a hardware exchange

Cheers,

Michael
www.ingentive.net
Ingentive Networks GmbH
Trevor Commulynx
Regular Advisor

Re: Terminal session access fails

When you say Terminal, are you referring to Console cable/Serial Access? as connecting through PCM would be via telnet or SSH.

When you reboot the switch with the cable attached, can you see the boot process happening on the screen?

When I have had this issue, I have rebooted the switchc with the cable attached and successfully that way. also probably update the firmware.

ARe there any lights or anything on the switch? from the telnet through PCM, can you see any log information? if there are errors in the logs then probably contact HP and arrange for a raplacement.

Trev.
Trevor Commulynx
Regular Advisor

Re: Terminal session access fails

ALso, I use Secure-CRT, hasnt failed me yet.
Shadow13
Respected Contributor

Re: Terminal session access fails

1st remove any cables connected to the switch and any modules if available.

then try to go to rom mode using the reset+clear combination but instead of removing the clear after the TEST led starts blinking just wait untill it stops blinking then release the clear, connect to console and you should see => prompt. now try the command jp 1
if not successful then try jp 2
let me know after that
Pete13
Advisor

Re: Terminal session access fails

When I reboot the switch with the cable in it, I can actually see the switch reboot. Gives me messages about uncompressing etc and then I get the message Waiting for Speed Sense. Press twice to continue".
I hit enter several times but nothing seems to happen.

When I close e.g. Putty and reconnect, it says the connection is there but all I get is a black screen with a cursor.
Trevor Commulynx
Regular Advisor

Re: Terminal session access fails

Are you using a laptop or PC with an onboard Serial port or a USB-to-Serial port adapter.

Trev.
Pete13
Advisor

Re: Terminal session access fails

Using a pc with usb to serial connector.
Have swapped cables and used a laptop as well.

As said, this used to work before. Same setup, using the same Putty session. One thing I noticed is that all of a sudden when connecting to the console, no keyboard input is accepted.

;( which explains I hitting "enter" twice doesn't make a difference......
Trevor Commulynx
Regular Advisor

Re: Terminal session access fails

log a call for warranty. probably the quickest way.

Tre.v
Pete13
Advisor

Re: Terminal session access fails

Did that yesterday - device will be replaced on MOnday.

Thanks all for your help.
Pete13
Advisor

Re: Terminal session access fails

Hardware fault. Will be replaced under warranty.