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тАО11-04-2008 02:30 PM
тАО11-04-2008 02:30 PM
Unexpected restarts
This morning it affected backups and our time collection system.
What should I be using to monitor / diagnose these issues? I have a feeling the switch is bouncing more often, and I'm only occasionally catching it.
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тАО11-05-2008 01:41 AM
тАО11-05-2008 01:41 AM
Re: Unexpected restarts
You could start by identifying what is going on, the show tech (Show Technical Support) file, You will need a TFTP server, you can download one for free at www.solarwinds.com
Use the following CLI command:
copy command 'show tech all' tftp
Me and my esteemed members on this forum, could assist in identifying the problem!
Good Luck,
Franklyn
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тАО11-05-2008 06:10 AM
тАО11-05-2008 06:10 AM
Re: Unexpected restarts
Here's a short clip:
show boot-history
Master -- Saved Crash Information (most recent first):
======================================================
SubSystem 0 went down: 11/04/08 05:26:33
PPC Data Storage (Bus Error) exception vector 0x300:
Stack Frame=0x089c6340 HW Addr=0x00baa114 IP=0x00765334 Task='mIpPktRecv' Task ID=0x89c6630
fp: 0x0a8d7034
CRASHLogfileshow
...Crash Log File Header..........................
Product: ProCurve J9
Name: ProCurve Switch 2900-24G
Date: Jul 25 2008 10:41:52
Build: 883
Version: T.13.23
Directory: /sw/code/build/mbm(t3a)
CPU: PPC85XX
crash index = 1
boot type = Switch Reset
willBootType = UNKNOWN BOOT
..................................................
CrashRecordPointer (0xffc9b7c) for Crash Record Index 1
----- Crash Record: 1 at 0xffc9b7c -----
crash info = 0xbaabface
subSystem ID = 0
timestamp: 11/04/08 05:26:33
Crash msg: PPC Data Storage (Bus Error) exception vector 0x300:
Stack Frame=0x089c6340 HW Addr=0x00baa114 IP=0x00765334 Task='mIpPktRecv' Task ID=0x89c6630
fp: 0x0a8d7034
-----
CRASHData
Length 701
Rec Ptr 0xffcee5c
cpu utilization = 4
total free allocated min-free missed corrupt
----- ----- --------- -------- ------ -------
MSG_BUF 5200 4601 599 4471 0 0
PKT_BUF 9000 7241 1759 7150 0 0
Allocation statistics for MSG buffer pool:
OwnerName OwnerID #Owned
----------- -------- ------
(null) 9560100 26
mEaseCtrl 887f810 26
muiCore 8c97470 9
mLinkTest 840e0a0 2
Allocation statistics for PKT buffer pool:
OwnerName OwnerID #Owned
----------- -------- ------
tDevPollRx abeb270 1664
mIpPktRecv 89c6630 95
Slot 1
CRASHLogfileshow
slot a:
-------
...Crash Log File Header..........................
Product: Procurve CA
Name: Procurve Switch card id:08
Date: Jul 25 2008 09:35:44
Build: 866
Version: T.13.23
Directory: /sw/code/build/mbs(t3a)
CPU: ARMARCH5
crash index = 0
boot type = POWER ON
willBootType = UNKNOWN BOOT
..................................................
No Saved Crash Information
CRASHData
slot a:
-------
Length 25
Rec Ptr 0x40002ca0
No Crash data available!
Slot 3
CRASHLogfileshow
slot c:
-------
...Crash Log File Header..........................
Product: Procurve CA
Name: Procurve Switch card id:38
Date: Jul 25 2008 09:35:44
Build: 866
Version: T.13.23
Directory: /sw/code/build/mbs(t3a)
CPU: ARMARCH5
crash index = 0
boot type = POWER ON
willBootType = UNKNOWN BOOT
..................................................
No Saved Crash Information
CRASHData
slot c:
-------
Length 25
Rec Ptr 0x40002ca0
No Crash data available!
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тАО11-05-2008 06:52 AM
тАО11-05-2008 06:52 AM
Re: Unexpected restarts
PPC Data Storage (Bus Error) exception vector 0x300:
Stack Frame=0x089c6340 HW Addr=0x00baa114 IP=0x00765334 Task='mIpPktRecv' Task ID=0x89c6630
fp: 0x0a8d7034
There is a fix implemented , you need to contact your local support for the following firmware release: T.13.25
Good Luck!
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тАО11-05-2008 11:08 AM
тАО11-05-2008 11:08 AM
Re: Unexpected restarts
I called support and while the .25 release does not directly affect my issue, they did ask me to update and report back.
I have a ticket open with support and will follow up here as well.