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Unexpected restarts

Unexpected restarts

One of my 2900's seems to be restarting randomly.

This morning it affected backups and our time collection system.

What should I be using to monitor / diagnose these issues? I have a feeling the switch is bouncing more often, and I'm only occasionally catching it.
4 REPLIES
Franklyn
Frequent Advisor

Re: Unexpected restarts

Hi Daniel,

You could start by identifying what is going on, the show tech (Show Technical Support) file, You will need a TFTP server, you can download one for free at www.solarwinds.com

Use the following CLI command:
copy command 'show tech all' tftp [*ENTER*]

Me and my esteemed members on this forum, could assist in identifying the problem!

Good Luck,
Franklyn

Re: Unexpected restarts

Thanks.

Here's a short clip:

show boot-history
Master -- Saved Crash Information (most recent first):
======================================================

SubSystem 0 went down: 11/04/08 05:26:33
PPC Data Storage (Bus Error) exception vector 0x300:
Stack Frame=0x089c6340 HW Addr=0x00baa114 IP=0x00765334 Task='mIpPktRecv' Task ID=0x89c6630
fp: 0x0a8d7034

CRASHLogfileshow

...Crash Log File Header..........................
Product: ProCurve J9
Name: ProCurve Switch 2900-24G
Date: Jul 25 2008 10:41:52
Build: 883
Version: T.13.23
Directory: /sw/code/build/mbm(t3a)
CPU: PPC85XX
crash index = 1
boot type = Switch Reset
willBootType = UNKNOWN BOOT
..................................................
CrashRecordPointer (0xffc9b7c) for Crash Record Index 1
----- Crash Record: 1 at 0xffc9b7c -----
crash info = 0xbaabface
subSystem ID = 0
timestamp: 11/04/08 05:26:33
Crash msg: PPC Data Storage (Bus Error) exception vector 0x300:
Stack Frame=0x089c6340 HW Addr=0x00baa114 IP=0x00765334 Task='mIpPktRecv' Task ID=0x89c6630
fp: 0x0a8d7034
-----

CRASHData
Length 701
Rec Ptr 0xffcee5c

cpu utilization = 4

total free allocated min-free missed corrupt
----- ----- --------- -------- ------ -------
MSG_BUF 5200 4601 599 4471 0 0
PKT_BUF 9000 7241 1759 7150 0 0

Allocation statistics for MSG buffer pool:

OwnerName OwnerID #Owned
----------- -------- ------
(null) 9560100 26
mEaseCtrl 887f810 26
muiCore 8c97470 9
mLinkTest 840e0a0 2

Allocation statistics for PKT buffer pool:

OwnerName OwnerID #Owned
----------- -------- ------
tDevPollRx abeb270 1664
mIpPktRecv 89c6630 95


Slot 1

CRASHLogfileshow

slot a:
-------

...Crash Log File Header..........................
Product: Procurve CA
Name: Procurve Switch card id:08
Date: Jul 25 2008 09:35:44
Build: 866
Version: T.13.23
Directory: /sw/code/build/mbs(t3a)
CPU: ARMARCH5
crash index = 0
boot type = POWER ON
willBootType = UNKNOWN BOOT
..................................................
No Saved Crash Information


CRASHData

slot a:
-------
Length 25
Rec Ptr 0x40002ca0
No Crash data available!

Slot 3

CRASHLogfileshow

slot c:
-------

...Crash Log File Header..........................
Product: Procurve CA
Name: Procurve Switch card id:38
Date: Jul 25 2008 09:35:44
Build: 866
Version: T.13.23
Directory: /sw/code/build/mbs(t3a)
CPU: ARMARCH5
crash index = 0
boot type = POWER ON
willBootType = UNKNOWN BOOT
..................................................
No Saved Crash Information


CRASHData

slot c:
-------
Length 25
Rec Ptr 0x40002ca0
No Crash data available!
Franklyn
Frequent Advisor

Re: Unexpected restarts

Hi Daniel, you are having the following buserrors:

PPC Data Storage (Bus Error) exception vector 0x300:
Stack Frame=0x089c6340 HW Addr=0x00baa114 IP=0x00765334 Task='mIpPktRecv' Task ID=0x89c6630
fp: 0x0a8d7034

There is a fix implemented , you need to contact your local support for the following firmware release: T.13.25

Good Luck!

Re: Unexpected restarts

Thank you.

I called support and while the .25 release does not directly affect my issue, they did ask me to update and report back.

I have a ticket open with support and will follow up here as well.