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Switch 1920s crashs randomly

 
ApolloPT
Occasional Advisor

Switch 1920s crashs randomly

Hello everyone,

Two months ago, when we put this switch in production site, it started making unexpectedly restarts(aka crashing). In that time we contact HPE support, and they advise us to do a downgrade from PD.02.06 to PD.02.05, and till now we didnt saw any more crashs.

Now it crashed again with the same error, after 2 months.

Logs of this crash:

***************************************************
* Start FASTPATH Stack Information *
***************************************************
pid: 1145
TID: 0xb5a824c0
Task Name: bcmRX
si_signo: 11
si_errno: 0
si_code: 1
si_addr: 0x43
Date/Time: 9/7/2019 7:45:20
SW ver: PD.02.05

------------ CALL STACK INFO ------------
$00055ef0$ hapiBroadReceive + 0x1d8
$011ca310$ rx_process_packet + 0x390
$011caa74$ rx_thread_pkts_process + 0x264
$011cbf08$ rx_pkt_thread + 0xd4
$00640f5c$ osapi_task_wrapper + 0x168
/lib/libpthread.so.0 [0xb6edf7e8]
-----------------------------------------
Stack Size: 36864 Bytes
Stack Base Address: 0xB5A7A000


***************************************************
* End FASTPATH Stack Information *
***************************************************

Logs of previous crash two months ago:

Start FASTPATH Stack Information *
pid: 1144
TID: 0xb5a884c0
Task Name: bcmRX
si_signo: 11
si_errno: 0
si_code: 1
si_addr: 0x3f
Date/Time: 6/26/2019 11:13:00
SW ver: PD.02.06

------------ CALL STACK INFO ------------
$00055ef0$ hapiBroadReceive + 0x1d8
$011cabb8$ rx_process_packet + 0x390
$011cb31c$ rx_thread_pkts_process + 0x264
$011cc7b0$ rx_pkt_thread + 0xd4
$006412dc$ osapi_task_wrapper + 0x168
/lib/libpthread.so.0 [0xb6ee57e8]

Stack Size: 36864 Bytes
Stack Base Address: 0xB5A80000

End FASTPATH Stack Information *

7 REPLIES 7
parnassus
Honored Contributor

Re: Switch 1920s crashs randomly

If I were you (supposing a non defective unit) I would try the latest PD.02.10 Software version, it was released just few days ago. Generally avoid downgrades (if possible).

Note: your issue looks very similar to what was discussed on this thread just few days ago with another user.

ApolloPT
Occasional Advisor

Re: Switch 1920s crashs randomly

Thanks for the advice.

I have read changelogs from that version to old ones, and there is nothing mentioning this issue.

Its a dificult situation, because it can happeans anytime, and we never know if upgrading or downgrading it really fixes the issue or not. 

Highlighted
parnassus
Honored Contributor

Re: Switch 1920s crashs randomly

I know what you mean but, sometime, a random issue, previously unknown to development (especially if nobody open a support ticket), can be indirectly fixed by other code changes happened during the normal documented code development (which Release Notes report)...so a newer code can - let me say - accidentally solve what is unkown to most. IMHO give the PD.02.10 a try...if it doesn't fix then open a support case to HPE providing all required info.
ApolloPT
Occasional Advisor

Re: Switch 1920s crashs randomly

I was trying to get that version but no mater what I do, I end always here in this website, where there is an option list, but checking any switch doesnt change or give more options on website:

transferir (3).png

I tried to get those drivers from seraching in:

Screenshot_65678.jpg

Am I searching in the wrong side?

parnassus
Honored Contributor

Re: Switch 1920s crashs randomly

Hi! I see (same with me)...so...let's try the hard way and circumvent *that* portal by going directly to this URL:

https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JL381A

Let me know...it should work flawlessly (Note: the HPE OfficeConnect Support portal is not better than the My Networking Portal Product Lookup tool...I generally used the latter to check about 1920S/1920/1950 latest software releases and support.hpe.com portal for documentation about those series).

ApolloPT
Occasional Advisor

Re: Switch 1920s crashs randomly

Yes, I did that, when I discover other thread with one post of yours with one url, so I just made the search through the HTTP request ehehe.

Thanks for the help and the tip panassus!

parnassus
Honored Contributor

Re: Switch 1920s crashs randomly

Yeah...I literally turn up everywhere ...but...great you fixed!