Switching and Routing

Switches are spitting out these messages

 
Jerry777
Occasional Contributor

Switches are spitting out these messages

Hello,

Our switches keep giving the following messages. Is this anything to be concerned about?

Ten-GigabitEthernet2/0/34: This is not a supported transceiver for this platform. HP does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HP web site or contact your HP sales rep for a list of supported transceivers.

2021-07-27 11:37:39

Ten-GigabitEthernet1/0/34: This is not a supported transceiver for this platform. HP does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HP web site or contact your HP sales rep for a list of supported transceivers.

2021-07-22 10:18:07

6 REPLIES 6
-Alex-
HPE Pro

Re: Switches are spitting out these messages

Hello Jerry777,

This message is displayed when the transceiver which is used is not HPE or is not compatible with the system.

This may lead to unstable network or unpredicted behaviour.

It is recommended to use HPE genuine transceivers compatible system.

Hope this helps!

I am an HPE Employee

Accept or Kudo

Rajendra_Jena
HPE Pro

Re: Switches are spitting out these messages

Hi @Jerry777 

 

Could you please provide output of below two commands to check if a genuine transceiver is being used in those interface or not?

display transceiver interface Ten-GigabitEthernet1/0/34

display transceiver interface Ten-GigabitEthernet2/0/34

Best Regards,
I am an HPE Employee

Accept or Kudo

akg7
HPE Pro

Re: Switches are spitting out these messages

Hello @Jerry777,

There are two conditions when you can see such error:

1. As @-Alex-  meintoned etiher transciever is not a HPE made

2. Sometimes due to software/hardware issue you will see the same message whereas it is HPE made.

Can you confirm the made or share the serial number if it is HPE made or share below commands output:

<HPE>display transceiver manuinfo interface Ten-GigabitEthernet2/0/34   -->This will show manufacutrer information

<HPE>display transceiver manuinfo interface Ten-GigabitEthernet1/0/34

and below will show  transceiver information:

<HPE>display transceiver interface Ten-GigabitEthernet2/0/34 

<HPE>display transceiver interface Ten-GigabitEthernet1/0/34 

 

Hopefully you are facing issue only with these 2 interfaces?

 

Thanks!

Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the companyAccept or Kudo
jerryroy1
Occasional Advisor

Re: Switches are spitting out these messages

Thanks everyone who responded! I see I have three interfaces that have reported this. Here is what I get

<DMZ-10G - JG898A>display transceiver manuinfo interface Ten-GigabitEthernet2/0/33
The transceiver does not support this function.
<DMZ-10G - JG898A>display transceiver manuinfo interface Ten-GigabitEthernet2/0/34
The transceiver does not support this function.
<DMZ-10G - JG898A>display transceiver manuinfo interface Ten-GigabitEthernet2/0/35
The transceiver does not support this function.
<DMZ-10G - JG898A>

<DMZ-10G - JG898A>display transceiver interface Ten-GigabitEthernet2/0/33
Ten-GigabitEthernet2/0/33 transceiver information:
Transceiver Type : STACK_SFP_PLUS
Connector Type : COPPER
Wavelength(nm) : N/A
Transfer Distance(m) : 3(STACK)
Digital Diagnostic Monitoring : NO
Vendor Name : MergeOptics GmbH

Info: This is not a supported transceiver for this platform. HPE does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HPE web site or contact your HPE sales rep for a list of supported transceivers.
<DMZ-10G - JG898A>display transceiver interface Ten-GigabitEthernet2/0/34
Ten-GigabitEthernet2/0/34 transceiver information:
Transceiver Type : STACK_SFP_PLUS
Connector Type : COPPER
Wavelength(nm) : N/A
Transfer Distance(m) : 5(STACK)
Digital Diagnostic Monitoring : NO
Vendor Name : HP-M Cisco

Info: This is not a supported transceiver for this platform. HPE does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HPE web site or contact your HPE sales rep for a list of supported transceivers.
<DMZ-10G - JG898A>display transceiver interface Ten-GigabitEthernet2/0/35
Ten-GigabitEthernet2/0/35 transceiver information:
Transceiver Type : STACK_SFP_PLUS
Connector Type : COPPER
Wavelength(nm) : N/A
Transfer Distance(m) : 5(STACK)
Digital Diagnostic Monitoring : NO
Vendor Name : LEGRAND

Info: This is not a supported transceiver for this platform. HPE does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HPE web site or contact your HPE sales rep for a list of supported transceivers.
<DMZ-10G - JG898A>

jerryroy1
Occasional Advisor

Re: Switches are spitting out these messages

<DMZ-10G - JG898A>display version
HPE Comware Software, Version 7.1.045, Release 2432P05
Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP
HPE FF 5700-32XGT-8XG-2QSFP+ Switch uptime is 108 weeks, 1 day, 16 hours, 53 minutes
Last reboot reason : USER reboot

Boot image: flash:/5700-cmw710-boot-r2432p05.bin
Boot image version: 7.1.045, Release 2432P05
Compiled Aug 31 2017 16:00:00
System image: flash:/5700-cmw710-system-r2432p05.bin
System image version: 7.1.045, Release 2432P05
Compiled Aug 31 2017 16:00:00


Slot 1:
Uptime is 108 weeks,1 day,16 hours,53 minutes
FF 5700-32XGT-8XG-2QSFP+ Switch with 2 Processors
BOARD TYPE: FF 5700-32XGT-8XG-2QSFP+ Switch
DRAM: 2048M bytes
FLASH: 512M bytes
PCB 1 Version: VER.B
Bootrom Version: 157
CPLD 1 Version: 004
CPLD 2 Version: 003
Release Version: HPE FF 5700-32XGT-8XG-2QSFP+ Switch-2432P05
Patch Version : None
Reboot Cause : UserReboot
[SubSlot 0] 32XGT+8SFP Plus+2QSFP Plus

Slot 2:
Uptime is 108 weeks,1 day,16 hours,30 minutes
FF 5700-32XGT-8XG-2QSFP+ Switch with 2 Processors
BOARD TYPE: FF 5700-32XGT-8XG-2QSFP+ Switch
DRAM: 2048M bytes
FLASH: 512M bytes
PCB 1 Version: VER.B
Bootrom Version: 157
CPLD 1 Version: 004
CPLD 2 Version: 003
Release Version: HPE FF 5700-32XGT-8XG-2QSFP+ Switch-2432P05
Patch Version : None
Reboot Cause : IRFMergeReboot
[SubSlot 0] 32XGT+8SFP Plus+2QSFP Plus
<DMZ-10G - JG898A>

Rajendra_Jena
HPE Pro

Re: Switches are spitting out these messages

Hi @jerryroy1  & @Jerry777 ,

From the logs its clear that you are using non HPE brended transceiver in interface 2/0/33, 2/0/34 & 2/0/35.

<DMZ-10G - JG898A>display transceiver interface Ten-GigabitEthernet2/0/33
Vendor Name : MergeOptics GmbH

<DMZ-10G - JG898A>display transceiver interface Ten-GigabitEthernet2/0/34
Vendor Name : HP-M Cisco

<DMZ-10G - JG898A>display transceiver interface Ten-GigabitEthernet2/0/35
Vendor Name : LEGRAND

Non HPE branded transceiver might work but HPE can not provide any guarantee on stable network. This may lead to unstable network or unpredicted behaviour. 

I would recomend you to use genuine HPE transceivers given in the switch quickspecs guide given below.

https://h20195.www2.hpe.com/v2/GetDocument.aspx?docname=c04347352&doctype=quickspecs&doclang=EN_US&searchquery=&cc=id&lc=en

Hope I have cleared all of your queries.

 

Best Regards,
I am an HPE Employee

Accept or Kudo