Array accelerator is disabled.

[Abid Iqbal]

Hi everyone.
RX2660 server running HP-UX 11.23. Server found in hanged stat and after a TOC, server failed to boot and below error was generated.
"HP Smart Array P400 controller 1797 disk array. Array accelerator Read error occurred. Array accelerator is disabled."
Need help to diagnose the issue.

[Asif Sharif · Accepted solution]

Salam Abid,

It seems that Array controller is out of order. The better way is to log the case with HP for further support.

Regards,
Asif Sharif

[Hakki Aydin Ucar]

Check these out;
#/usr/sbin/cpqacuxe -stop (stopping)
#/usr/sbin/cpqacuxe -R (restarting-as Remote Enable)
#/usr/sbin/cpqacuxe â d (Remote disable)

[Zygmunt Krawczyk]

"Array accelerator" is the term for cache module. It seems the cache module is failed. You can try to remove cache module and boot the system.

[Abid Iqbal]

Contacted HP support.
Cache module is failed.
Replacement is recommended.
Thanks to all.