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CIM Error in SMH

 
JxD
Advisor

CIM Error in SMH

In SMH, when I click on home page status items, for example memory, I get the error:

CIM_ERR_NOT_FOUND: HP_PhysicalMemory

However, SysFaultMgmt and the others appear to be installed:

# swlist -l product | grep Mgmt
SysMgmtAgent C.05.02.02.00.06 HP Systems Insight Manager Agent Product
SysMgmtBase B.00.02.04.03 HP-UX Common System Management Enablers
SysMgmtDB A.01.00-7.4.2.008 HP System Management Database (HPSMDB)
SysMgmtHomepage A.2.2.9 HP-UX System Management Homepage - Web-Based User Interfaces
SysMgmtServer C.05.02.02.00.06 HP Systems Insight Manager Server Product

Also, the CIM providers seem to be working:

# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
DNSProviderModule OK
NTPProviderModule OK
NISProviderModule OK
SDProviderModule OK
IOTreeModule OK
HP_NParProviderModule OK
HPVMProviderModule OK

This is an 11.31.0809 system. Can anyone offer an idea as to why this might be occuring?

Thanks.
7 REPLIES
Shinji Teragaito_1
Respected Contributor

Re: CIM Error in SMH

Hi,

I'm using a cold-installed server with 11.31.0809. By comparing your
results from 'cimprovider -ls' with mine, I can not see the
SFMProviderModule status. I believe you have not installed the
SysFaultMgmt bundle product. SFM enables the Memory Instance
Provider instrument DIMM/SIMM present in the system. Then the error
you encountered disappears.

Hope this helps you,

Shinji
Shinji Teragaito_1
Respected Contributor

Re: CIM Error in SMH

Hello again,

I attempted to disable SFMProviderModule intentionally.

# swlist | grep -e HPUX11i -e SysFaultMgmt -e SysMgmt
HPUX11i-BOE B.11.31.0809 HP-UX Base Operating Environment
SysFaultMgmt C.04.00.05.01 HPUX System Fault Management
SysMgmtMin B.11.31.0809 Minimum Software Deployment Tools
SysMgmtWeb A.2.2.9 HP-UX Web Based System Management User Interfaces
# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
DNSProviderModule OK
NTPProviderModule OK
NISProviderModule OK
SDProviderModule OK
IOTreeModule OK
HPUXLVMProviderModule OK
AmgrAgentProviderModule OK
EMSHAProviderModule OK
HPUX_ProviderModule OK
HP_NParProviderModule OK
HP_ResParProviderModule OK
HPUXRAIDSAProviderModule OK
HPUXRAIDSACSProviderModule OK
HPUXSASProviderModule OK
HPUXSASCSProviderModule OK
HPUXSCSIProviderModule OK
HPUXSCSICSProviderModule OK
HP_VParProviderModule OK
HPUXFCProviderModule OK
HPUXFCCSProviderModule OK
HPUXFCIndicationProviderModule OK
FSProviderModule OK
HPUXIOTreeIndicationProviderModule OK
HPUXIOTreeCSProviderModule OK
HPUXLANProviderModule OK
HPUXLANCSProviderModule OK
HPUXLANIndicationProviderModule OK
HP_iCODProviderModule OK
HP_iCAPProviderModule OK
HP_GiCAPProviderModule OK
HP_OLOSProviderModule OK
HP_UtilizationProviderModule OK
HPVMProviderModule OK
SFMProviderModule OK
#

# cimprovider -dm SFMProviderModule
PGC00617: Disabling the provider module...
PGC00609: The provider module is disabled successfully.
# cimprovider -ls | grep SFM
SFMProviderModule Stopped
#

Afterwards, I clicked the memory link on the top page of SMH. Then I
can see only the following error message in the property tab:

CIM_ERR_NOT_SUPPORTED: PGS04001: PROVIDER IS BLOCKED.

I know this message is different with yours. But I hope you
understand SFMProviderModule installed by SFM is related to this.

Of course, I can see the memory status correctly as well as memory
slots/empty slots information after enabling SFMProviderModule by
'cimprovider -em SFMProviderModule'.

Hope this helps you,

Shinji
Sundar G
Frequent Advisor

Re: CIM Error in SMH

Hi Shinji/JxD,

I face the same problem, but my cimprovider status screen shows "SFMProvider Module OK " but "Stopped". I tried disabling/enabling it , no luck.

myhpux01 # cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SDProviderModule OK
EMSHAProviderModule OK
HPUXLVMProviderModule OK
HPUXSCSIProviderModule OK
SFMProviderModule OK Stopped
aozux01 # cimprovider -d -m SFMProviderModule
PGC00617: Disabling the provider module...
PGC00610: The provider module is already disabled.
myhpux01 #
myhpux01 # cimprovider -e -m SFMProviderModule
PGC00616: Enabling the provider module...
PGC00611: The provider module is already enabled.
myhpux01 #

Is that any thing command i am missing? Please note that this happens only when i did "enable tracing" in the CIM server. (Of course i am running old hp ux server, 11.11 version)

Thanks

Sundar


Shinji Teragaito_1
Respected Contributor

Re: CIM Error in SMH

Hi Sundar,

Even if tracing is enabled on 11.11, I can not reproduce your problem.
Why do you want to enable tracing ? Can you find any messages in
/opt/sfm/log/sfm.log when enabling the trace ?

Here's my 11.11 test environment:

# swlist | grep -e HPUX11i -e openssl -e WBEMSvcs \
-e SysMgmtWeb -e OnlineDiag -e SysFaultMgmt
HPUX11i-OE-MC B.11.11.0612 HP-UX Mission Critical Operating Environment Component
OnlineDiag B.11.11.21.02 HPUX 11.11 Support Tools Bundle, December 2008
SysFaultMgmt A.04.00.04.02 HPUX 11.11 System Fault Management
SysMgmtWeb A.2.2.9 HP-UX Web Based System Management User Interfaces
WBEMSvcs A.02.07.02 HP WBEM Services for HP-UX
#
# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
EMSHAProviderModule OK
IOTreeModule OK
HP_ResParProviderModule OK
SFMProviderModule OK
HPUXLANProviderModule OK
HP_iCODProviderModule OK
HP_iCAPProviderModule OK
HP_GiCAPProviderModule OK
HPUXLVMProviderModule OK
HP_NParProviderModule OK
HPUXSCSICSProviderModule OK
HPUXSCSIProviderModule OK
HP_VParProviderModule OK
HPUXFCCSProviderModule OK
HPUXFCIndicationProviderModule OK
HPUXFCProviderModule OK
FSProviderModule OK
HPUXIOTreeIndicationProviderModule OK
HP_UtilizationProviderModule OK
SDProviderModule OK
#

Shinji
Sundar G
Frequent Advisor

Re: CIM Error in SMH

Hi Shinji,

Thanks for the email, herewith i have attached the sfm.log errors what i am getting. I am not sure why these errors are coming. Same works well with an identical server, (of course few options not supported by 11.11, like System Summary)

Thanks again

Regards

Sundar
Shinji Teragaito_1
Respected Contributor

Re: CIM Error in SMH

Are you applying the workaround NMCI Group mentioned in the following thread ?
http://forums.itrc.hp.com/service/forums/questionanswer.do?hreadId=1310096

NOTE:
-----

This workaround ought to have already been submitted to ITRC knowledge
base as Document ID: emr_na-c01668352-1. I'm afraid to say I can not
find it yet ;-<

Shinji
Shiv007
Frequent Advisor

Re: CIM Error in SMH

Hi,

try disabling and enabling SFMProviderModule.

Try the below sequence of steps.

cimprovider -d -m SFMProviderModule
cimprovider -e -m SFMProviderModule
cimprovider -ls

/opt/sfm/bin/CIMUtil -e root/cimv2 HP_PhysicalMemory.

then try to check the same on SMH.

Thanks
Shivaprasad