CIM Error in SMH

[JxD]

In SMH, when I click on home page status items, for example memory, I get the error:

CIM_ERR_NOT_FOUND: HP_PhysicalMemory

However, SysFaultMgmt and the others appear to be installed:

# swlist -l product | grep Mgmt
SysMgmtAgent C.05.02.02.00.06 HP Systems Insight Manager Agent Product
SysMgmtBase B.00.02.04.03 HP-UX Common System Management Enablers
SysMgmtDB A.01.00-7.4.2.008 HP System Management Database (HPSMDB)
SysMgmtHomepage A.2.2.9 HP-UX System Management Homepage - Web-Based User Interfaces
SysMgmtServer C.05.02.02.00.06 HP Systems Insight Manager Server Product

Also, the CIM providers seem to be working:

# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
DNSProviderModule OK
NTPProviderModule OK
NISProviderModule OK
SDProviderModule OK
IOTreeModule OK
HP_NParProviderModule OK
HPVMProviderModule OK

This is an 11.31.0809 system. Can anyone offer an idea as to why this might be occuring?

Thanks.

[Shinji Teragaito_1]

Hi,

I'm using a cold-installed server with 11.31.0809. By comparing your
results from 'cimprovider -ls' with mine, I can not see the
SFMProviderModule status. I believe you have not installed the
SysFaultMgmt bundle product. SFM enables the Memory Instance
Provider instrument DIMM/SIMM present in the system. Then the error
you encountered disappears.

Hope this helps you,

Shinji

[Shinji Teragaito_1]

Hello again,

I attempted to disable SFMProviderModule intentionally.

# swlist | grep -e HPUX11i -e SysFaultMgmt -e SysMgmt
HPUX11i-BOE B.11.31.0809 HP-UX Base Operating Environment
SysFaultMgmt C.04.00.05.01 HPUX System Fault Management
SysMgmtMin B.11.31.0809 Minimum Software Deployment Tools
SysMgmtWeb A.2.2.9 HP-UX Web Based System Management User Interfaces
# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
DNSProviderModule OK
NTPProviderModule OK
NISProviderModule OK
SDProviderModule OK
IOTreeModule OK
HPUXLVMProviderModule OK
AmgrAgentProviderModule OK
EMSHAProviderModule OK
HPUX_ProviderModule OK
HP_NParProviderModule OK
HP_ResParProviderModule OK
HPUXRAIDSAProviderModule OK
HPUXRAIDSACSProviderModule OK
HPUXSASProviderModule OK
HPUXSASCSProviderModule OK
HPUXSCSIProviderModule OK
HPUXSCSICSProviderModule OK
HP_VParProviderModule OK
HPUXFCProviderModule OK
HPUXFCCSProviderModule OK
HPUXFCIndicationProviderModule OK
FSProviderModule OK
HPUXIOTreeIndicationProviderModule OK
HPUXIOTreeCSProviderModule OK
HPUXLANProviderModule OK
HPUXLANCSProviderModule OK
HPUXLANIndicationProviderModule OK
HP_iCODProviderModule OK
HP_iCAPProviderModule OK
HP_GiCAPProviderModule OK
HP_OLOSProviderModule OK
HP_UtilizationProviderModule OK
HPVMProviderModule OK
SFMProviderModule OK
#

# cimprovider -dm SFMProviderModule
PGC00617: Disabling the provider module...
PGC00609: The provider module is disabled successfully.
# cimprovider -ls | grep SFM
SFMProviderModule Stopped
#

Afterwards, I clicked the memory link on the top page of SMH. Then I
can see only the following error message in the property tab:

CIM_ERR_NOT_SUPPORTED: PGS04001: PROVIDER IS BLOCKED.

I know this message is different with yours. But I hope you
understand SFMProviderModule installed by SFM is related to this.

Of course, I can see the memory status correctly as well as memory
slots/empty slots information after enabling SFMProviderModule by
'cimprovider -em SFMProviderModule'.

Hope this helps you,

Shinji

[Sundar G]

Hi Shinji/JxD,

I face the same problem, but my cimprovider status screen shows "SFMProvider Module OK " but "Stopped". I tried disabling/enabling it , no luck.

myhpux01 # cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SDProviderModule OK
EMSHAProviderModule OK
HPUXLVMProviderModule OK
HPUXSCSIProviderModule OK
SFMProviderModule OK Stopped
aozux01 # cimprovider -d -m SFMProviderModule
PGC00617: Disabling the provider module...
PGC00610: The provider module is already disabled.
myhpux01 #
myhpux01 # cimprovider -e -m SFMProviderModule
PGC00616: Enabling the provider module...
PGC00611: The provider module is already enabled.
myhpux01 #

Is that any thing command i am missing? Please note that this happens only when i did "enable tracing" in the CIM server. (Of course i am running old hp ux server, 11.11 version)

Thanks

Sundar

[Shinji Teragaito_1]

Hi Sundar,

Even if tracing is enabled on 11.11, I can not reproduce your problem.
Why do you want to enable tracing ? Can you find any messages in
/opt/sfm/log/sfm.log when enabling the trace ?

Here's my 11.11 test environment:

# swlist | grep -e HPUX11i -e openssl -e WBEMSvcs \
-e SysMgmtWeb -e OnlineDiag -e SysFaultMgmt
HPUX11i-OE-MC B.11.11.0612 HP-UX Mission Critical Operating Environment Component
OnlineDiag B.11.11.21.02 HPUX 11.11 Support Tools Bundle, December 2008
SysFaultMgmt A.04.00.04.02 HPUX 11.11 System Fault Management
SysMgmtWeb A.2.2.9 HP-UX Web Based System Management User Interfaces
WBEMSvcs A.02.07.02 HP WBEM Services for HP-UX
#
# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
EMSHAProviderModule OK
IOTreeModule OK
HP_ResParProviderModule OK
SFMProviderModule OK
HPUXLANProviderModule OK
HP_iCODProviderModule OK
HP_iCAPProviderModule OK
HP_GiCAPProviderModule OK
HPUXLVMProviderModule OK
HP_NParProviderModule OK
HPUXSCSICSProviderModule OK
HPUXSCSIProviderModule OK
HP_VParProviderModule OK
HPUXFCCSProviderModule OK
HPUXFCIndicationProviderModule OK
HPUXFCProviderModule OK
FSProviderModule OK
HPUXIOTreeIndicationProviderModule OK
HP_UtilizationProviderModule OK
SDProviderModule OK
#

Shinji

[Sundar G]

Hi Shinji,

Thanks for the email, herewith i have attached the sfm.log errors what i am getting. I am not sure why these errors are coming. Same works well with an identical server, (of course few options not supported by 11.11, like System Summary)

Thanks again

Regards

Sundar

[Shinji Teragaito_1]

Are you applying the workaround NMCI Group mentioned in the following thread ?
http://forums.itrc.hp.com/service/forums/questionanswer.do?hreadId=1310096

NOTE:
-----

This workaround ought to have already been submitted to ITRC knowledge
base as Document ID: emr_na-c01668352-1. I'm afraid to say I can not
find it yet ;-<

Shinji

[Shiv007]

Hi,

try disabling and enabling SFMProviderModule.

Try the below sequence of steps.

cimprovider -d -m SFMProviderModule
cimprovider -e -m SFMProviderModule
cimprovider -ls

/opt/sfm/bin/CIMUtil -e root/cimv2 HP_PhysicalMemory.

then try to check the same on SMH.

Thanks
Shivaprasad