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Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

 
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Timothy,

I tried to respond sooner but the forums were unavailable last week.
My samlog does have references to smh and wbem notifications in the log itself, so wbem and smh do reference it.
/var/sam/log directory should be owned by bin:bin
/var/sam/log/samlog should be owned by root:hpsmh and have rw-rw-r permission.

Does your owner and permissions match?
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi S. Ney,

Thanks for keeping up. Yes, I checked the permission and everything matches up. But I checked /var/opt/hpsmh/logs/error_log log and I see this:

The input line number is 17.

The source line number is 1.

[Mon May 17 15:31:23 2010] [notice] child pid 18295 exit signal Segmentation fault (11)

[Mon May 24 15:50:04 2010] [notice] child pid 18332 exit signal Segmentation fault (11)

[Mon May 24 15:51:25 2010] [notice] caught SIGTERM, shutting down

[Mon May 24 15:51:35 2010] [notice] Apache configured -- resuming normal operations

awk: Error occurred while writing.



The input line number is 17.

The source line number is 1.

awk: Error occurred while writing.



The input line number is 17.

The source line number is 1.

[Mon May 24 15:51:45 2010] [notice] child pid 21382 exit signal Segmentation fault (11)


I don't know what it mean and I have been trying to google this but I can't find anything solid to help. And I did check the smh logs and there are no errors there.

Any ideas on those errors?

Thanks again in advance!
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

I'd still hazard a guess that one of your files should have either a different ownership or permissions somewhere because the errors seem to indicate that smh can't write to a file, however since hp has really intertwined smh and wbem it makes it difficult to say where or what file(s). (Or one of your files somehow got corrupted.)

I did find a related thread..check your permissions to /etc/password
/etc/password permissions 644?
http://forums.citrix.com/message.jspa?messageID=1381769

HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

I was hoping this would of worked. The original permission on /etc/passwd was 444 but I did change it to 644, stop and started hpsmh again. But the same thing happens, the webpage still blank.

One other thing, I also tried this on IE8 and it's same problem, blank page.

SMH was working fine until I had problem installing WBEMServices. Now that WBEMServices is installed with no problem it gives SMH problems. I tried uninstalling WBEMServices but there are too many dependencies.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>[Mon May 17 15:31:23 2010] [notice] child pid 18295 exit signal Segmentation fault (11)

You find any core files? What does "file core" show for them?
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi Dennis,

I'm not sure how to find the "file core" or core files. Whatever I pasted from the log is all I got from the day that HPSMH stop working properly for me.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>I'm not sure how to find the "file core" or core files.

find / -name "core*" -type f

This will only do the root filesystem. You may want to look elsewhere too.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>ME: This will only do the root filesystem.

Oops, I got that backwards. If you want to limit it, add -xdev and any other filesystems to scan.
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Dennis,

I'm still pretty new to UNIX. I'm not sure what it is your asking. But when I search as #find / -name "core*" -type f, I find a bunch of file "core" all over the place in different apps. So i'm not sure what it is I'm looking for.

But I do see a file "core" under / , which an executable. The only thing I can see is the permission of the file is set to 600.
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Tim,

core file is "The HP-UX system writes out a file containing a core image of a terminated process when certain signals are received (see signal(5)for the list of reasons). The most common causes are memory violations, illegal instructions, floating point exceptions, bus
errors, and user-generated quit signals." (from man pages)

When you installed WBEM did you have any prerequisites installed like openssl? Also swverify WBEMSvcs
swlist -l product | grep -i wbem
cimserver -s (to stop)
cd /var/opt/wbem
cimserver_current.conf (644 permission?)
cimserver (no options to start)
ps -ef |grep cimserver
wbemassist (under /opt/wbem/sbin)

Still getting the same errors?