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Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

 
HP-UX_Newb
Frequent Advisor

Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi,

I am trying to install WBEMServices but I keep getting errors. At the beginning of the installation it error out with:

The task has suspended on the target "test-ux-1:/". For information on why the task suspended, press the "Logfile ..." button. To unsuspend, you must either press the "Abort" button to quit or fix the problem and press the "Resume" button to continue.

I have also attached the log file from the installation. It said I'm missing the files listed in the log but I checked the directory the those files are there. Someone please help.
28 REPLIES
Torsten.
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>> ERROR: Read from serial depot file failed.

Depot corrupted? Likely.

Download again and start over (re-install).

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

__________________________________________________
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HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Thanks, Torsten, for the quick replied. I download the file twice and same thing. But I download it again the third time and your right the other two times I downloaded it. the file was only roughly 85MB but the good one is almost 100 MB. I did get it installed with no problems now but I still can't use Internet Explorer 7 (IE7) for my SMH page. I use smhassist and everything seems to be OK:

Any ideas why it's not working on IE?

/opt/hpsmh: smhassist

smhassist will try and find out SMH Configuration and Installation problems.



Checking SMH Installation ..........................[OK]

Checking Apache Installation ..........................[OK]

Checking for Apache Patches ..........................[OK]

Checking Open SSL Installation ..........................[OK]

Checking WBEM Installation ..........................[OK]

Checking SFM Installation ..........................[OK]

Checking SMH Daemons ..........................[OK]

Checking SMH Ports ..........................[OK]

Checking SMH Users ..........................[OK]

Total Checks Performed : 9

Total Errors : 0

Total Warnings : 0

Torsten.
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

What does it mean - can't use the browser?

Does another browser work?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Sorry to be unclear but when I try using Internet Explorer 7 accessing System Management Page on port 2301 I get certificate error: Navigation blocked. It then gives you a choice to close the browser or click on "Continue to this page (not recommended)". I when it worked before I update WBEMSvcs to 2.09.2 I would normally click on that option and it would then redirect me to the log on screen (switching over to secure port 2381). But now it just try to redirect to the log on screen and it's blank, nothing shows up. I even tried using firefox but same problems. The logon screen on the webpage is just blank. I can't seems to make it work or get to the log on screen.
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

What do the /var/opt/hpsmh/logs indicate? Check the error and smh logs.

What error are you getting when trying to load your SMH page? I had an ldap error even though we were not using ldap and the fix was to download the latest UserGroups depot from software.hp.com in order to fix.
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Internet Explorer doesn't give any errors. it's just a blank screen with the address bar showing:
https://xx.xx.xx.xx:2381/cpqlogin.htm?RedirectUrl=/&RedirectQueryString=


I checked the errors on the logs and the only thing I see is:

/var/sam/log/samlog: No such file or directory

chmod: can't access /var/sam/log/samlog

/var/sam/log/samlog does exist in that location. I'm not sure why it's indicating No such file or directory. And the second error. I'm not sure what the permission to samlog should be.

HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

I have also downloaded UserGroups as you suggested and installed it. But still not luck.
nightwich
Valued Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi Timothy.


I have the following version of wbem:

SCSI-Provider B.11.31.0903 CIM/WBEM Provider for SCSI HBA
WBEMP-FCP B.11.31.0909 FC Provider - CIM/WBEM Provider for Fibre Channel HBAs
WBEMP-FS B.11.31 HP-UX File System CIM Provider.
WBEMP-IOTreeIP B.11.31.0903 CIM/WBEM Indication and Consolidated Status Provider for IOTree subsystem
WBEMP-LAN B.11.31.0909 LAN Providers - CIM/WBEM Providers for Ethernet interfaces.
WBEMP-Storage B.11.31.0909.01 Storage Provider - CIM/WBEM Provider for Storage
WBEMServices A.02.09 WBEM Services CORE Product


Works fine with IE8 for me ..

IE8 is a option ?

Regards.
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Thanks for the reply, nightwich.

But no IE8 is not an option. Not yet atleast. But I'll will give it a test on a test workstation.
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Timothy,

I tried to respond sooner but the forums were unavailable last week.
My samlog does have references to smh and wbem notifications in the log itself, so wbem and smh do reference it.
/var/sam/log directory should be owned by bin:bin
/var/sam/log/samlog should be owned by root:hpsmh and have rw-rw-r permission.

Does your owner and permissions match?
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi S. Ney,

Thanks for keeping up. Yes, I checked the permission and everything matches up. But I checked /var/opt/hpsmh/logs/error_log log and I see this:

The input line number is 17.

The source line number is 1.

[Mon May 17 15:31:23 2010] [notice] child pid 18295 exit signal Segmentation fault (11)

[Mon May 24 15:50:04 2010] [notice] child pid 18332 exit signal Segmentation fault (11)

[Mon May 24 15:51:25 2010] [notice] caught SIGTERM, shutting down

[Mon May 24 15:51:35 2010] [notice] Apache configured -- resuming normal operations

awk: Error occurred while writing.



The input line number is 17.

The source line number is 1.

awk: Error occurred while writing.



The input line number is 17.

The source line number is 1.

[Mon May 24 15:51:45 2010] [notice] child pid 21382 exit signal Segmentation fault (11)


I don't know what it mean and I have been trying to google this but I can't find anything solid to help. And I did check the smh logs and there are no errors there.

Any ideas on those errors?

Thanks again in advance!
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

I'd still hazard a guess that one of your files should have either a different ownership or permissions somewhere because the errors seem to indicate that smh can't write to a file, however since hp has really intertwined smh and wbem it makes it difficult to say where or what file(s). (Or one of your files somehow got corrupted.)

I did find a related thread..check your permissions to /etc/password
/etc/password permissions 644?
http://forums.citrix.com/message.jspa?messageID=1381769

HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

I was hoping this would of worked. The original permission on /etc/passwd was 444 but I did change it to 644, stop and started hpsmh again. But the same thing happens, the webpage still blank.

One other thing, I also tried this on IE8 and it's same problem, blank page.

SMH was working fine until I had problem installing WBEMServices. Now that WBEMServices is installed with no problem it gives SMH problems. I tried uninstalling WBEMServices but there are too many dependencies.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>[Mon May 17 15:31:23 2010] [notice] child pid 18295 exit signal Segmentation fault (11)

You find any core files? What does "file core" show for them?
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi Dennis,

I'm not sure how to find the "file core" or core files. Whatever I pasted from the log is all I got from the day that HPSMH stop working properly for me.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>I'm not sure how to find the "file core" or core files.

find / -name "core*" -type f

This will only do the root filesystem. You may want to look elsewhere too.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>ME: This will only do the root filesystem.

Oops, I got that backwards. If you want to limit it, add -xdev and any other filesystems to scan.
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Dennis,

I'm still pretty new to UNIX. I'm not sure what it is your asking. But when I search as #find / -name "core*" -type f, I find a bunch of file "core" all over the place in different apps. So i'm not sure what it is I'm looking for.

But I do see a file "core" under / , which an executable. The only thing I can see is the permission of the file is set to 600.
S. Ney
Trusted Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Tim,

core file is "The HP-UX system writes out a file containing a core image of a terminated process when certain signals are received (see signal(5)for the list of reasons). The most common causes are memory violations, illegal instructions, floating point exceptions, bus
errors, and user-generated quit signals." (from man pages)

When you installed WBEM did you have any prerequisites installed like openssl? Also swverify WBEMSvcs
swlist -l product | grep -i wbem
cimserver -s (to stop)
cd /var/opt/wbem
cimserver_current.conf (644 permission?)
cimserver (no options to start)
ps -ef |grep cimserver
wbemassist (under /opt/wbem/sbin)

Still getting the same errors?

HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Hi again S. Ney,

I still get the same problem. Everytime I go to http://xx.xx.xx.xx:2301/ it redirect me to https://xx.xx.xx.xx:2381/cpqlogin.htm?RedirectUrl=/&RedirectQueryString=
and the page is blank.

This is what I get when I looked up the WBEM product:
#swlist -l product |grep -i wbem
SCSI-Provider B.11.31.0903 CIM/WBEM Provider for SCSI HBA

SGWBEMProviders A.02.00.00 HP Serviceguard WBEM Providers SD Product

WBEMP-FCP B.11.31.0803 FC Provider - CIM/WBEM Provider for Fibre Channel HBAs

WBEMP-FS B.11.31 HP-UX File System CIM Provider.

WBEMP-IOTreeIP B.11.31.1003 CIM/WBEM Indication and Consolidated Status Provider for IOTree subsystem

WBEMP-LAN B.11.31.1004 LAN Providers - CIM/WBEM Providers for Ethernet interfaces.

WBEMP-Storage B.11.31.1004 Storage Provider - CIM/WBEM Provider for Storage

WBEMServices A.02.09.02 WBEM Services CORE Product

WBEMServicesSDK A.02.09.02 WBEM Services SDK Product

vmProvider A.03.50.0803 WBEM Provider for Integrity VM vmProvider

Stopped cimserver, # cimserver -s

And check the permission on cimserver_current.conf and it is 644:
-rw-r--r-- 1 root root 1099 May 17 15:21 cimserver_current.conf

restart cimserver, # cimserver

#ps -ef|grep cimserver
root 8947 1 0 11:52:33 ? 00:00:00 /opt/wbem/lbin/cimserver

cimsrvr 8948 8947 0 11:52:33 ? 00:00:01 cimservermain --executor-socket 4

root 8698 1 0 May 17 ? 00:00:08 /opt/wbem/lbin/cimserverd

root 20489 1 0 May 17 ? 00:40:03 /opt/microsoft/scx/bin/scxcimserver

root 9206 27564 0 11:52:59 pts/0 00:00:00 grep cimserver

#wbemassist
WBEMServices installation verification................................[PASS]

WBEM server running...................................................[PASS]

The WBEM ports are open...............................................[PASS]

Checking osinfo command response......................................[PASS]

Checking WBEM Server response on local connection.....................[PASS]

Checking cimsrvr user.................................................[PASS]

Checking cimsrvr group................................................[PASS]

Verifying WBEM SSL certificates.......................................[PASS]

Verifying WBEM SSL certificate permissions............................[PASS]

Verifying WBEM files and directories..................................[PASS]

Total number of checks performed: 10
Total number of Errors: 0

Everything seems to look fine but when I use the webpage...it's just blank.
Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>I find a bunch of file "core" all over the place in different apps. So I'm not sure what it is I'm looking for.

You need to do a ll(1) on each then a file(1) on each. Obviously if the core files are really old, you don't care so much and just remove them.

>But I do see a file "core" under /, which an executable. The only thing I can see is the permission of the file is set to 600.

Why do you say it is an "executable"?
Please provide the output of file(1).
How old is that core file?
HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Dennis,

Quick question, Do I care about the core files in Oracle app? Beside the core files in Oracle, these are what I found:

/opt/hpws/apache/manual/mod/core.html

/opt/hpws/apache/manual/mod/core.html.de

/opt/hpws/apache/manual/mod/core.html.en

/opt/hpws/apache/manual/mod/core.html.es

/opt/hpws/webmin/hpapache/core.pl

/usr/bin/coreadm

/usr/share/man/man1m.Z/coreadm.1m

/usr/share/man/man2.Z/coreadm.2

/usr/share/man/man4.Z/core.4

/usr/share/man/man5.Z/core_addshmem_read.5

/usr/share/man/man5.Z/core_addshmem_write.5

/usr/share/man/ja_JP.eucJP/man1m.Z/coreadm.1m

/usr/share/man/ja_JP.eucJP/man2.Z/coreadm.2

/usr/share/man/ja_JP.eucJP/man4.Z/core.4

/usr/share/man/ja_JP.eucJP/man5.Z/core_addshmem_read.5

/usr/share/man/ja_JP.eucJP/man5.Z/core_addshmem_write.5

/usr/share/man/ja_JP.SJIS/man1m.Z/coreadm.1m

/usr/share/man/ja_JP.SJIS/man2.Z/coreadm.2

/usr/share/man/ja_JP.SJIS/man4.Z/core.4

/usr/share/man/ja_JP.SJIS/man5.Z/core_addshmem_read.5

/usr/share/man/ja_JP.SJIS/man5.Z/core_addshmem_write.5

/usr/include/sys/core.h

/usr/include/ia64/sys/core.h

/usr/include/core.h

/usr/include/aCC/rw/coreerr.h

/usr/openv/netbackup/client/HP-UX-IA64/HP-UX11.31/core.java

/core

HP-UX_Newb
Frequent Advisor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

Dennis, this is what I got for those files:

/opt/hpws/apache/manual/mod/core.html ascii text

-r--r--r-- 1 bin bin 338 Aug 21 2007 /opt/hpws/apache/manual/mod/core.html

/opt/hpws/apache/manual/mod/core.html.de data

-r--r--r-- 1 bin bin 193389 Aug 21 2007 /opt/hpws/apache/manual/mod/core.html.de

/opt/hpws/apache/manual/mod/core.html.en data

-r--r--r-- 1 bin bin 178573 Sep 11 2007 /opt/hpws/apache/manual/mod/core.html.en

/opt/hpws/apache/manual/mod/core.html.es data

-r--r--r-- 1 bin bin 189603 Aug 21 2007 /opt/hpws/apache/manual/mod/core.html.es

/opt/hpws/webmin/hpapache/core.pl ascii text

-r--r--r-- 1 bin bin 51884 Aug 21 2007 /opt/hpws/webmin/hpapache/core.pl

/usr/bin/coreadm ELF-32 executable object file - IA64

-r-xr-xr-x 1 bin bin 72844 Feb 15 2007 /usr/bin/coreadm

/usr/share/man/man1m.Z/coreadm.1m compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 3526 Feb 15 2007 /usr/share/man/man1m.Z/coreadm.1m

/usr/share/man/man2.Z/coreadm.2 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 4285 Feb 15 2007 /usr/share/man/man2.Z/coreadm.2

/usr/share/man/man4.Z/core.4 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 1997 Feb 15 2007 /usr/share/man/man4.Z/core.4

/usr/share/man/man5.Z/core_addshmem_read.5 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 1957 Feb 15 2007 /usr/share/man/man5.Z/core_addshmem_read.5



/usr/share/man/man5.Z/core_addshmem_write.5 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 1924 Feb 15 2007 /usr/share/man/man5.Z/core_addshmem_write.5


/usr/share/man/ja_JP.eucJP/man1m.Z/coreadm.1m compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 3983 Feb 15 2007 /usr/share/man/ja_JP.eucJP/man1m.Z/coreadm.1m

/usr/share/man/ja_JP.eucJP/man2.Z/coreadm.2 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 4766 Feb 15 2007 /usr/share/man/ja_JP.eucJP/man2.Z/coreadm.2

/usr/share/man/ja_JP.eucJP/man4.Z/core.4 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 2582 Feb 23 2007 /usr/share/man/ja_JP.eucJP/man4.Z/core.4

/usr/share/man/ja_JP.eucJP/man5.Z/core_addshmem_read.5 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 2169 Feb 15 2007 /usr/share/man/ja_JP.eucJP/man5.Z/core_addshmem_read.5



/usr/share/man/ja_JP.eucJP/man5.Z/core_addshmem_write.5 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 2147 Feb 15 2007 /usr/share/man/ja_JP.eucJP/man5.Z/core_addshmem_write.5



/usr/share/man/ja_JP.SJIS/man1m.Z/coreadm.1m compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 4015 Feb 15 2007 /usr/share/man/ja_JP.SJIS/man1m.Z/coreadm.1m



/usr/share/man/ja_JP.SJIS/man2.Z/coreadm.2 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 4762 Feb 15 2007 /usr/share/man/ja_JP.SJIS/man2.Z/coreadm.2

/usr/share/man/ja_JP.SJIS/man4.Z/core.4 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 2603 Feb 23 2007 /usr/share/man/ja_JP.SJIS/man4.Z/core.4



/usr/share/man/ja_JP.SJIS/man5.Z/core_addshmem_read.5 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 2176 Feb 15 2007 /usr/share/man/ja_JP.SJIS/man5.Z/core_addshmem_read.5

/usr/share/man/ja_JP.SJIS/man5.Z/core_addshmem_write.5 compressed data, block compressed, 16 bits

-r--r--r-- 1 bin bin 2158 Feb 15 2007 /usr/share/man/ja_JP.SJIS/man5.Z/core_addshmem_write.5

/usr/include/sys/core.h c program text

-r--r--r-- 1 bin bin 3018 Feb 15 2007 /usr/include/sys/core.h

/usr/include/ia64/sys/core.h c program text

-r--r--r-- 1 bin bin 1644 Feb 15 2007 /usr/include/ia64/sys/core.h



/usr/include/core.h c program text

-r--r--r-- 1 bin bin 229 Feb 15 2007 /usr/include/core.h

/usr/include/aCC/rw/coreerr.h c program text

-r--r--r-- 1 bin bin 5805 Feb 15 2007 /usr/include/aCC/rw/coreerr.h



/usr/openv/netbackup/client/HP-UX-IA64/HP-UX11.31/core.java core file from 'java' - received SIGABRT

-rw------- 1 root sys 290256 May 12 11:55 /usr/openv/netbackup/client/HP-UX-IA64/HP-UX11.31/core.java



/core ELF-32 core file - IA64 from 'sh' - received SIGSEGV

-rw------- 1 root sys 448688 Oct 8 2009 /core

Dennis Handly
Acclaimed Contributor

Re: Can't install WBEMSvcs_A.02.09.02 now SMH page is not working, help!

>these are what I found:
/opt/hpws/apache/manual/mod/core.html

These are NOT core files, don't fiddle with them.
Make sure file(1) says they are core files:
/core ELF-32 core file - IA64 from 'sh' - received SIGSEGV

>this is what I got for those files:

Good idea, it shows most just have the string "core" in the filename.

Here are the real ones:
/usr/openv/netbackup/client/HP-UX-IA64/HP-UX11.31/core.java core file from 'java' - received SIGABRT
-rw------- 1 root sys 290256 May 12 11:55 /usr/openv/netbackup/client/HP-UX-IA64/HP-UX11.31/core.java

This May 12 is before May 17 in your log.

/core ELF-32 core file - IA64 from 'sh' - received SIGSEGV
-rw------- 1 root sys 448688 Oct 8 2009 /core

The latter is pretty old, remove it.