Collect performance tool does not see disks on KZPCC

[Ronnie Doggart]

Hi,

I am trying to look at a performance problem on an ES40 runing 5.1. I have run the collect software in data gathering mode and when I look at the output it reports that the system has 1 disk a cdrom. It does not appear to see the disks attached to the KZPCC. Am I missing something, the version of Collect is the one that shipped with the server.

[Dave Bechtold]

Hi Ronnie,

This is a known issue with collect under V5.1, not recognizing the KZPCC Raid disks.

The problem was fixed in V5.1A PK4 and higher, I'd recommend PK6.

You options are iostat, monitor (shareware utility), "hwmgr get attr -id {HWID_of_Disk}".

Hope this helps.

Dave Bechtold

[Matt Palmer_2]

Hi I have had similar problems with KZPCC and sys_check not seeing disks. I was on PK4. After upgrading to PK6 and latest version of sys_check, problem was better. Maybe the same kind of thing for you??

are you running the latest version of collect?

[Sreenivasa Prasad V.]

kzpcc support is provided from collect v2.0.5 onwards.

- Sreenivasa Prasad V.

[Ralf Puchner]

you have the following possibilities:

1. install patchkit #6 for 5.1 containing a fixed version of collect

2. try to find someone copying the collect tools from a machine containing version 2.0.5 of collect (the new version will work on older baselevel)