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ES40 alpha server SRM V6.4-17

Problem
Advisor

ES40 alpha server SRM V6.4-17

Hi,

We are having ES40 alpha server. Due to some reason we have shut down the server but after powering on it gives TIG error on small display screen as we checked with HP support we resolved TIG error by changing jumper settings (The solution is change the Jumper J21, change the pins 1-2 to 2-3) we completed and now no TIG error appears but new error is appearing on display screen as SRM V6.4-17.
Any solution for this.

Thanks in advance
Chandra
13 REPLIES
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

"SRM V6.4-17" sounds to me like the SRM
console firmware version. I would call this
an informational message, not an error
message. Is that your only complaint, or is
there some actual problem which you are
trying to solve?

Note that the current firmware (V7.3-1) for
this system sounds much newer than yours.

http://h18002.www1.hp.com/alphaserver/
http://h18002.www1.hp.com/alphaserver/firmware/index.html
http://h18002.www1.hp.com/alphaserver/firmware/readmes/es40.html
ftp://ftp.hp.com/pub/alphaserver/firmware/current_platforms/v7.3_release/DOC/es40_v73_fw_relnote.pdf
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi Steven,

Thanks for the reply. actual we are getting this error on small display screen and on monitor display we appear a blue screen blinking a cursor at the top left corner. we tried to interrupt boot by press space bar, escape , tab key on keyboard but noting happens. our server doesn't get boot.

Thanks
Chandra
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi Steven,

can you help me how to interrupt boot by using keyboard.

chandra
John Manger
Valued Contributor

Re: ES40 alpha server SRM V6.4-17

Time to call in the Hardware Engineer ?
Nobody can serve both God and Money
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi John,

Thanks for the reply. but if we upgrade the firmware will it work or any major hardware issue.

thanks
chandra
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

> [...] will it work [...]

Did this system work before? Is this a new
problem or an old problem? Tell me a story.

> [...] on monitor display [...]

With my weak psychic powers, I know nothing
about your hardware. Do you have a graphics
card in this system? A workstation keyboard
and mouse connected? (How?)

> [...] we tried to interrupt boot by [...]

Did you download and/or read any
documentation for this system?

http://h18002.www1.hp.com/alphaserver/
http://h18002.www1.hp.com/alphaserver/archive/
http://h18002.www1.hp.com/alphaserver/archive/es40/index.html
http://h18002.www1.hp.com/alphaserver/archive/es40/es40_tech.html

This is a Tru64 forum. Are you running (or
planning to run) Tru64 on this system?
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

1. Don't start a new thread to respond to an
existing thread.

2. Answer _all_ the questions.

> [...] but bcoz [because?] of system hanging
> we do this [...]

What is "this"? What did you do?

3. What's a "dbt"? Debit? Goofy
abbreviations may be fun, but they do not
actually save time, or promote good
communication, especially when English is a
second language.

> [...] we got standby server also [...]

How about some basic information? How many
computers are involved here? Are they in a
cluster? Are you looking at the system
console terminals (whatever they might be)?

Problem
Advisor

Re: ES40 alpha server SRM V6.4-17


Did this system work before? Is this a new
problem or an old problem? Tell me a story.

-- This server was working properly since minimum last 12 years in between these years we have restarted and shutdown this server many times .But due to some downtime last week we had to shut down the server. But after powering on it started giving TIG error. This is the new problem for this server.

With my weak psychic powers, I know nothing
about your hardware. Do you have a graphics
card in this system? A workstation keyboard
and mouse connected? (How?)

-- This is ES40 alpha server. Yes we have graphics card on this server keyboard and mouse are also connected to this server. PS2 keyboard and mouse.

Did you download and/or read any
documentation for this system?

-- We have downloaded PDF of ES40 server. and have taken help from Google search also.

This is a Tru64 forum. Are you running (or
planning to run) Tru64 on this system?

-- yes we have true64 os installed on this server which was installed 12 years before.


Thanks
Chandra

Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

> [...] Yes we have graphics card on this
> server keyboard and mouse are also
> connected to this server. PS2 keyboard and
> mouse.

Ok. And you get only a blue screen with a
cursor there?

> [...] installed 12 years before.

I'm not an ES40 expert, but if it has a
lithium cell for its NVRAM, and that's now
dead, then the system may have forgotten
which console to use. If it's talking to a
serial port instead of to the graphics card,
then it might be trying to tell you
something, but you're looking at the wrong
place. If the keyboard is bad (or
disconnected), then the system might
automatically switch back to a serial
console, too.

I'd think about looking for and (if found)
replacing the power cell. After twelve
years, it's time. The manuals may say
something useful about this.

You might also try connecting a terminal (or
emulator) to the appropriate serial port.
The system should be talking to something
(other than its LCD) when you power it on.
(Popular settings: 9600b/s, 8 bits, 1 stop
bit, no parity.)

Again, I know little about an ES40, but on
some systems, Ctrl/X might get its attention,
even at the wrong console.
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi Steven,

We have tried changing battery with new one. We have replaced Keyboard and mouse but nothing happens same thing appears on the screen a cursor blinking on blue screen at the top right corner.
# Can you help out the messages appears while starting the server as ( Jumping to console) what does this mean exactly.


Thanks
Chandra
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

> We have tried changing battery with new
> one.

Was the old one bad? If the old one was
dead, then the console setting may have been
lost. If the NVRAM forgot it because the
cell was bad, then putting in a new cell will
not cause it to remember the old setting.

> # Can you help out the messages appears
> while starting the server as ( Jumping to
> console) what does this mean exactly.

What message appears where?

> I'm not an ES40 expert, [...]

> Again, I know little about an ES40, [...]

Still true.

> You might also try connecting a terminal (or
> emulator) to the appropriate serial port.
> [...]

Still true.
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi Steven,

We have now taken the consol of ES40 alpha server on windows machine through Putty application.
Now it on the P00>>> promt.
we tried following things.
________________________________________
P00>>>show dev
dka0.0.0.4.1 DKA0 COMPAQ BD009122C6 B016
dka100.1.0.4.1 DKA100 COMPAQ BD009122C6 B016
dqa0.0.0.15.0 DQA0 Compaq CRD-8402B 1.03
dva0.0.0.1000.0 DVA0
ewa0.0.0.5.1 EWA0 00-00-F8-02-24-7B
pka0.7.0.4.1 PKA0 SCSI Bus ID 7
__________________________________________
P00>>>boot DKA0
(boot dka0.0.0.4.1 -flags A)
block 0 of dka0.0.0.4.1 is a valid boot block
reading 16 blocks from dka0.0.0.4.1
bootstrap code read in
base = 200000, image_start = 0, image_bytes = 2000(8192)
initializing HWRPB at 2000
initializing page table at 1ff58000
initializing machine state
setting affinity to the primary CPU
jumping to bootstrap code
__________________________________________
We are getting following error
jumping to bootstrap code

I have attached the screen shoot for more info.

Thanks
Chandra
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

> I have attached the screen shoot for more
> info.

A JPEG image? It's plain text. Why not just
copy+paste the plain text?

Have you tried the other serial port? (Does
an ES40 have two serial ports?)

>>>show console

If you want it to use the graphics head and
keyboard for the console, then:

>>>set console graphics

(and cycle the power), but if you can find
the right serial port, and learn to do
copy+paste, then it might be better to stay
with a serial console until you find all the
other problems.