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05-05-2015 05:37 AM - edited 05-05-2015 05:38 AM
05-05-2015 05:37 AM - edited 05-05-2015 05:38 AM
Enclosure hardware failure
Hello guys
I am getting EMS errors from our HP-UX servers :
From first server
Mar 20 03:57:02 a2502s01 EMS [2628]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/storage/events/enclosures/msamon_sas/64000_0xfa00_0x7" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 172228610 -r /storage/events/enclosures/msamon_sas/64000_0xfa00_0x7 -n 172228633 -a
Mar 20 03:57:02 a2502s01 EMS [2628]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/storage/events/enclosures/msamon_sas/64000_0xfa00_0x7" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 172228610 -r /storage/events/enclosures/msamon_sas/64000_0xfa00_0x7 -n 172228634 -a
Also from second server
Feb 22 13:16:38 a2502s02 EMS [3491]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/storage/events/enclosures/msamon_sas/64000_0xfa00_0x7" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 228786178 -r /storage/events/enclosures/msamon_sas/64000_0xfa00_0x7 -n 228786185 -a
Feb 22 13:16:39 a2502s02 EMS [3491]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/storage/events/enclosures/msamon_sas/64000_0xfa00_0x7" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 228786178 -r /storage/events/enclosures/msamon_sas/64000_0xfa00_0x7 -n 228786186 -a
A general issue on the MSA60 would be reported on both servers at the same time.
It is always the MSA60 controller device that got reported (64000_0xfa00_0x7) , never an disk.
All disks in the shared disk cabinet and also the controller device are reported as connected (claimed).
The correct cabling of the MSA60, each server is connected to a dedicated MSA60 controller
/opt/resmon/bin/resdata -R 172228610 -r /storage/events/enclosures/msamon_sas/64000_0xfa00_0x7 -n 172228634 -a ARCHIVED MONITOR DATA: Event Time..........: Fri Mar 20 03:57:02 2015 Severity............: CRITICAL Monitor.............: msamon_sas Event #.............: 404 System..............: a2502s01 Summary: Enclosure at hardware path 64000/0xfa00/0x7 : Hardware Failure Description of Error: The enclosure services device is not responding. Probable Cause / Recommended Action: The enclosure services controller has failed or is no longer connected to the host. Check the connection, cables and controller card. Additional Event Data: System IP Address...: 10.164.176.121 Event Id............: 0x550b9a8e00000002 Monitor Version.....: B.01.00 Event Class.........: I/O Client Configuration File...........: /var/stm/config/tools/monitor/wbem_default_msamon_sas.clcfg Client Configuration File Version...: A.01.00 Qualification criteria met. Number of events..: 1 Associated OS error log entry id(s): None Additional System Data: System Model Number.............: ia64 hp server rx2660 OS Version......................: B.11.31 System Serial Number............: DEH5015DAE System Software ID..............: 3436665520 EMS Version.....................: A.04.20.31.04 STM Version.....................: D.06.00 Latest information on this event: http://docs.hp.com/hpux/content/hardware/ems/msamon_sas.htm#404 v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v Component Data: Physical Device Path...: 64000/0xfa00/0x7 Firmware Version.......: 2.18 Serial Number..........: SGA93603NX Inquiry Product ID.....: MSA60 Inquiry Vendor ID......: HP Product/Device Identification Information: Logger ID.........: sctl Product Identifier: JBOD Product Qualifier.: HPMSA60 SCSI Target ID....: 0x00 SCSI LUN..........: 0x00
Do you have any idea | experience ?
Thanks a lot