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Regular Advisor


Hi team,

Im getting the below error in dmesg linux server.
Error :-
Program mstragent tried to access /dev/mem between ee000->116000.
mstragent[30510]: segfault at 0000000000000000 rip 0000000008141bbf rsp 00000000ffff30c0 error 4

how to resolve this , how to find the exact problem? could you please provide the steps to fix this problem.
Steven E. Protter
Exalted Contributor

Re: Error


mstragent has a segment fault.

That is an application problem.

If the application was provided by a vendor, you need to contact them about the error. If the application was built by your in house application team, contact them.

If the application was provided by rpm you can do this:

find / -name mstragent

Find the location of the file

Use the command rpm -q, i believe -qf to determine what rpm provided the file and then perhaps update the rpm

That is if course if we are talking redhat and you have given no indication at all what distribution you are using.

Steven E Protter
Owner of ISN Corporation
Honored Contributor

Re: Error

"mstragent" is a typical process name for the Master Agent of the monitoring/management solution "EMC Control Centre" (ECC). As the name indicates, it's a commercial program, made by EMC.

It is typically installed in /usr/ecc.

Its start-up script is typically named /etc/init.d/eccmad. So it can be stopped and started with typical SysVinit-style script commands:
sh /etc/init.d/eccmad stop
sh /etc/init.d/eccmad start

Contact your site's ECC administrator and have him/her check if EMC has updated agent versions available. If the agent crashes immediately when restarting it, you may have to install a new version of the agent manually; but if the agent crashes only after running for a time, it might be possible for the ECC administrator to automatically "push" the update from the ECC server.