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HPUX Crashes after Plugging in USB Keyboard

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ecbakken
Occasional Contributor

HPUX Crashes after Plugging in USB Keyboard

Server: BL860 Itanium Blade w/ SB40C Storage Blade - HPUX 11.23 Using VGA/USB/Serial Dongle to attach USB Devices

 

Hello All, This morning I was going to test some Ignite recovery stuff on my DR server and found that when I plug in my USB keyboard, HPUX Crashes and then proceeds to not boot until I remove the Keyboard. The only Recent Work I've done on this server is some patches over a month ago and some Ignite stuff. I'm fairly concerned that this is a possible issue on my production server as well. Thanks in advance,

 

-Eric Bakken

1 REPLY
RRGabe
Occasional Advisor
Solution

Re: HPUX Crashes after Plugging in USB Keyboard

Check if you have the USB-00 driver, If so, please remove it:

 

# swremove –x auto_kernel_build=false USB-00

 

Then install the latest USB patch and dependencies:

PHKL_39269 - s700_800 11.23 USB 2.0, DVD write, Cumulative USB patch

 

The dependencies are: PHCO_37930 , PHKL_37869 and PHKL_38168

 

For further reference see the Update to USB Driver Support on HPUX 11iv2 guide:

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01917291/c01917291.pdf