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Help with cstm error

arkie
Super Advisor

Help with cstm error

Hi,

I am getting the following error in one of the rp3440 systems while starting 'cstm':-

-- Error --
The process for retrieving device maps from the current test system failed for an unknown reason.
The process will be restarted the next time a system is made the current test system.
Please Refer to the UI Activity Log for more details.

Where can I find the 'UI Activity Log'.

Further, I cannot select. The message reads 'SelAll is currently disabled'.

Pls help
8 REPLIES
Jupinder Bedi
Respected Contributor

Re: Help with cstm error

At the cstm prompt you need run

uiactlog

it will show you all the logs

and also you can try it by using following commands

# ./sbin/init.d/diagnostic stop
# ./sbin/init.d/diagnostic start



All things excellent are as difficult as they are rare
Johnson Punniyalingam
Honored Contributor

Re: Help with cstm error

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1263979572979+28353475&threadId=1338654

You can try fist , stop & start Diagnostic

/sbin/init.d/diagnostic stop
/sbin/init.d/diagnostic start

or you try update cstm with lastest version
Problems are common to all, but attitude makes the difference
Arunkumar.B
Trusted Contributor

Re: Help with cstm error

Hi

You can try this

/sbin/init.d/diagmond stop
/sbin/init.d/diagmond start

Cheers
Necessity breaks iron
arkie
Super Advisor

Re: Help with cstm error

After restarting 'diagmond'
# /sbin/init.d/diagnostic stop (then start)

cstm took a long time at the below prompt:-
# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

Then cstm> prompt came up,but with a different error this time -
..error while retrieving host info ... Possible causes: support tool daemon (diagmond) may not be running, obsolete version of STM, invalid IP, etc.
AVV
Super Advisor

Re: Help with cstm error

Hi,

Check whether diagmond is running or not. What version it uses.

# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager


Version D.02.15

Product Number B4708AA
==========
# ps -ef| grep -i diagmond
root 1782 1 0 Jan 17 ? 0:03 /usr/sbin/stm/uut/bin/sys/diagmond
root 20811 20745 0 13:12:49 pts/0 0:00 grep -i diagmond
#
arkie
Super Advisor

Re: Help with cstm error

# ps -ef|grep -i diagmond
root 11412 10113 0 15:48:52 pts/ta 0:00 grep -i diagmond

Seems it is not running
arkie
Super Advisor

Re: Help with cstm error

# /sbin/init.d/diagnostic start
# ps -ef|grep diagmond
root 12977 10113 0 16:47:14 pts/ta 0:00 grep diagmond
root 11551 1 0 16:44:24 ? 0:00 /usr/sbin/stm/uut/bin/sys/diagmond

Still the same error with cstm -
... process for retrieving device maps from the current test system failed for
an unknown reason ...
arkie
Super Advisor

Re: Help with cstm error

Thank you All,

The issue is resolved now