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тАО01-20-2010 01:18 AM
тАО01-20-2010 01:18 AM
Help with cstm error
I am getting the following error in one of the rp3440 systems while starting 'cstm':-
-- Error --
The process for retrieving device maps from the current test system failed for an unknown reason.
The process will be restarted the next time a system is made the current test system.
Please Refer to the UI Activity Log for more details.
Where can I find the 'UI Activity Log'.
Further, I cannot select. The message reads 'SelAll is currently disabled'.
Pls help
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тАО01-20-2010 01:25 AM
тАО01-20-2010 01:25 AM
Re: Help with cstm error
uiactlog
it will show you all the logs
and also you can try it by using following commands
# ./sbin/init.d/diagnostic stop
# ./sbin/init.d/diagnostic start
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тАО01-20-2010 01:30 AM
тАО01-20-2010 01:30 AM
Re: Help with cstm error
You can try fist , stop & start Diagnostic
/sbin/init.d/diagnostic stop
/sbin/init.d/diagnostic start
or you try update cstm with lastest version
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тАО01-20-2010 01:34 AM
тАО01-20-2010 01:34 AM
Re: Help with cstm error
You can try this
/sbin/init.d/diagmond stop
/sbin/init.d/diagmond start
Cheers
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тАО01-20-2010 02:00 AM
тАО01-20-2010 02:00 AM
Re: Help with cstm error
# /sbin/init.d/diagnostic stop (then start)
cstm took a long time at the below prompt:-
# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).
Then cstm> prompt came up,but with a different error this time -
..error while retrieving host info ... Possible causes: support tool daemon (diagmond) may not be running, obsolete version of STM, invalid IP, etc.
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тАО01-20-2010 02:16 AM
тАО01-20-2010 02:16 AM
Re: Help with cstm error
Check whether diagmond is running or not. What version it uses.
# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).
-- Information --
Support Tools Manager
Version D.02.15
Product Number B4708AA
==========
# ps -ef| grep -i diagmond
root 1782 1 0 Jan 17 ? 0:03 /usr/sbin/stm/uut/bin/sys/diagmond
root 20811 20745 0 13:12:49 pts/0 0:00 grep -i diagmond
#
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тАО01-20-2010 02:21 AM
тАО01-20-2010 02:21 AM
Re: Help with cstm error
root 11412 10113 0 15:48:52 pts/ta 0:00 grep -i diagmond
Seems it is not running
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тАО01-20-2010 03:24 AM
тАО01-20-2010 03:24 AM
Re: Help with cstm error
# ps -ef|grep diagmond
root 12977 10113 0 16:47:14 pts/ta 0:00 grep diagmond
root 11551 1 0 16:44:24 ? 0:00 /usr/sbin/stm/uut/bin/sys/diagmond
Still the same error with cstm -
... process for retrieving device maps from the current test system failed for
an unknown reason ...
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тАО01-21-2010 04:54 AM
тАО01-21-2010 04:54 AM
Re: Help with cstm error
The issue is resolved now