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Ignite Install Error

Eric Bakken
Regular Advisor

Ignite Install Error

Hello All,

I'm trying to set up an Ignite server and get this error message:

Could not access remote file "/opt/ignite/Version" in software item "Ignite-ux.MGMT-TOOLS,r-C.7.8.201,..... due to an internal error on the remote system.

And the install suspends. Any Ideas? Thanks in advance,

-Eric
9 REPLIES
Tingli
Esteemed Contributor

Re: Ignite Install Error

What is the way of your installation? If it is by swinstall, maybe you need to restart swagentd.
Eric Bakken
Regular Advisor

Re: Ignite Install Error

I restarted swagentd and I'm still getting the same thing.

I was trying to do it in sam quick as my first attemps to do it with swinstall didn't work.
Tingli
Esteemed Contributor

Re: Ignite Install Error

Can you ping your own server name?
Eric Bakken
Regular Advisor

Re: Ignite Install Error

yes
Eric Bakken
Regular Advisor

Re: Ignite Install Error

Hi again,

I can't seem to figure this out, Here is the full install log. Does anyone else have anymore Ideas? Thanks,

-Eric

======= 07/01/09 15:02:10 CDT BEGIN install AGENT SESSION (pid=9103)
(jobid=viper-0019)

* Agent session started for user "root@viper". (pid=9103)

* Beginning Analysis Phase.
* Source:
viper:/backup/Ignite-UX-11-ALL_C.7.8.201.depot
* Target: viper:/
* Target logfile: viper:/var/adm/sw/swagent.log
* Reading source for product information.
* Reading source for file information.
* Executing preDSA command.
NOTE: The used disk space on filesystem "/" is estimated to remain
unchanged.
This will leave 134904 Kbytes of available user disk space
after the installation.
NOTE: The used disk space on filesystem "/opt" is estimated to
increase by 728896 Kbytes.
This will leave 5148480 Kbytes of available user disk space
after the installation.
NOTE: The used disk space on filesystem "/var" is estimated to
increase by 152 Kbytes.
This will leave 2468296 Kbytes of available user disk space
after the installation.
NOTE: The used disk space on filesystem "/usr" is estimated to
increase by 80 Kbytes.
This will leave 595912 Kbytes of available user disk space
after the installation.
NOTE: The bundle "IGNITE,r=C.7.8.201" is already installed. If you
wish to reinstall this bundle, change the "reinstall" option
to "true".

* Summary of Analysis Phase:
* 21 of 21 filesets had no Errors or Warnings.
* The Analysis Phase succeeded.


* Beginning the Install Execution Phase.
* Filesets: 21
* Files: 555
* Kbytes: 726246
* Installing bundle "Ignite-UX-11-23,r=C.7.8.201" .
* Installing fileset "Ignite-UX.MGMT-TOOLS,r=C.7.8.201" (1 of
21).
ERROR: Could not access remote file "/opt/ignite/Version" in software
item
"Ignite-UX.MGMT-TOOLS,r=C.7.8.201,a=HP-UX_B.11.11_32/64,v=HP,fr=C.7.8.201,fa=HP-UX_B.11.11_32/64:/"
due to an internal error on the remote system.
ERROR: Failed installing fileset "Ignite-UX.MGMT-TOOLS,r=C.7.8.201".
Check the above output for details.
* Retry number 1 of 1 for loading files for fileset
"Ignite-UX.MGMT-TOOLS,r=C.7.8.201".
* Installing fileset "Ignite-UX.MGMT-TOOLS,r=C.7.8.201" (1 of
21).
ERROR: Could not access remote file "/opt/ignite/Version" in software
item
"Ignite-UX.MGMT-TOOLS,r=C.7.8.201,a=HP-UX_B.11.11_32/64,v=HP,fr=C.7.8.201,fa=HP-UX_B.11.11_32/64:/"
due to an internal error on the remote system.
ERROR: Failed installing fileset "Ignite-UX.MGMT-TOOLS,r=C.7.8.201".
Check the above output for details.
NOTE: The Install Phase has suspended. Check the above output for
reasons.


Tingli
Esteemed Contributor

Re: Ignite Install Error

Maybe the ignite server version is lower than the client ignite version.
Johnson Punniyalingam
Honored Contributor

Re: Ignite Install Error

>>ERROR: Could not access remote file "/opt/ignite/Version" in software
item
"Ignite-UX.MGMT-TOOLS,r=C.7.8.201,a=HP-UX_B.11.11_32/64,v=HP,fr=C.7.8.201,fa=HP-UX_B.11.11_32/64:/"<<<<

Hi Eric,

As per above error msg, can check the nfs mount points for you ignite clients & Ignite Servers.

For more Information pls check the below link

http://docs.hp.com/en/5992-5309/ch08s01.html

Thanks,
Johnson

Problems are common to all, but attitude makes the difference
Ganesan R
Honored Contributor

Re: Ignite Install Error

Hi Eric,

As per the log you are installing ignite from the depot available local filesystem at viper:/backup/Ignite-UX-11-ALL_C.7.8.201.depot.

It may possible that you have corrupted depot. Try downloading the depot again and install it.
Best wishes,

Ganesh.
Eric Bakken
Regular Advisor

Re: Ignite Install Error

I'm not sure why this worked but I found a post that said this:
=============================================

Jani Nieminen Aug 22, 2005 06:53:10 GMT N/A: Question Author

--------------------------------------------------------------------------------
Ok,

I got it working now. I edited the /var/adm/sw/defaults file to include:
swinstall.use_alternate_source=true

And then I re-started the swagentd as suggested.

Thanks for your help.
Jani

=============================================



My install worked fine after doing that. Thanks for your help.

-Eric