Kernel Panic with hpasm in RedHat AS 2.1

[Jose Javier Sianes Ruiz]

Hello, few days ago we install HP Advanced System Management Drivers and Agents for Linux (hpasm) into Linux RedHat AS 2.1. Some of them are experimenting kernels panic like shown in attached PNG file. This systems have no RedHat actualizations (RPM from original RedHat CDs). Is there any software actualization required to make it works?

SO: Red Hat Linux Advanced Server release 2.1AS (Pensacola)
Kernel version: 2.4.9-e.3smp
Packages:
cmanic-7.1.1-5.linux.i686.rpm
hpasm-7.1.1-87.rhel21.i386.rpm
hprsm-7.1.1-87.rhel21.i386.rpm
ucd-snmp-utils-4.2.5-7cmaX.75.i386.rpm
ucd-snmp-4.2.5-7cmaX.75.i386.rpm
ucd-snmp-devel-4.2.5-7cmaX.75.i386.rpm
Started services: snmpd hpasm
Interrupts:
CPU0 CPU1 CPU2 CPU3 CPU4 CPU5 CPU6 CPU7
0: 27594 26657 25613 26480 26900 26559 27519 26003 IO-APIC-edge timer
1: 1 0 0 0 0 0 0 1 IO-APIC-edge keyboard
2: 0 0 0 0 0 0 0 0 XT-PIC cascade
8: 1 0 0 0 0 0 0 0 IO-APIC-edge rtc
10: 11432 9566 11263 11598 12281 11845 11779 11268 IO-APIC-level cciss0
11: 19270 19403 18070 18161 19415 18060 18354 17809 IO-APIC-level eth0
14: 8 6 7 8 7 7 7 7 IO-APIC-edge ide0
15: 9545 9380 8822 9331 10204 9020 9938 9066 IO-APIC-level eth1
NMI: 0 0 0 0 0 0 0 0
LOC: 213002 212999 212989 212999 213000 212999 212998 212998
ERR: 0
MIS: 0

[Don_89]

I've always had problems with the 7.x series of HP agents. All of our servers are using the 6.40 version. Never experienced any problems with the 6.4x series..

FYI, We recently went to ES 3.0 on a few servers running Oracle and I decided to give the 7.1.x agents another try. Within 3 days, two of the machines crashed.. I opened up a ticket with HP on this, turns out there is an known problem using these agents with Oracle..

Hope this helps..

[HGN]

Hi

We have RedHAT AS 2.1 on many HP servers which has HPASM drivers and have not seen them having panic issues(they have some other issues though), HPASM comes their version of snmp and it replaces the snmp from RedHat you might want to try and uninstall and install the RedHat version if the snmp agent,we have some issues with this and we not installing them and going with the RedHat snmp.

Hope this help

Rgds

Gopi

[Jose Javier Sianes Ruiz]

I installed HP agents on AS 3.0 and RedHat 7.3 series without problems, only on AS 2.1 we got this crash issue. We are updating our RPMs base from RHN and hope this solve the problem. I tell you what happends. Thanks for all.

[Brian Shepard · Accepted solution]

Hi guys,

I installed hpasm-7.0.0-21 last June on about 20 DL380G3s running RedHat AS 2.1. About 5 of my servers crashed/froze. I disabled hpasm on all of them and have not had a problem since. I just down loaded hpasm-7.1.1-87 and installed it on a test server (DL380G3). After reading your post, I think I will hold off installing them on my servers. Don, you say that HP is aware of a problem with these agents on servers running Oracle. Very interesing because all my servers are running Oracle9i Enterprise Edition. What release of hpasm did you have the problem with? I was hopeful that the new release of hpasm would have fixed all these problems. I was pleased to see that it's now GPL compliant (no taint on the kernel) and there are no kernel dependencies. I'm going to contact HP about this. Let me now what you guys find out and I'll do the same.
Thanks,

Brian

[Andrea Rossi]

we had the same problem on a redhat es 2.1 + oracle 9i. upgrading the os to redhat es 3u1 did not help. now the agents are all off and the problem appears to be solved.