Not able to switch to the User with the new password.

[E.Gopi Kannan]

I have got the request to reset the password for one User. I have unlocked and reset the password. but am not able to switch to the user with the new password which I reset:(. what may be the issue?
Below is the error message:
--------------------------------
-bash-3.00$ su
Password:
su: incorrect password
-bash-3.00$
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[Bill Hassell]

Did you reset the user's password to something crazy like 35%68()8%#2@? Special characters will always cause a problem someplace. Make sure the password is alpha-numeric. If you must use special characters, do NOT use # or @.

[Suraj K Sankari]

Hi,

If you having # or $ in your passwd then it cause sometime.
set your passwd as suggest above alpha-numeric

Suraj

[E.Gopi Kannan]

Hi All,

Thaks for your replies. I have got an answer from google. I used "pam_tally --user username -- reset", also it works.

FYI- I dint use special characters for the password.

[Bill Hassell]

>> I used "pam_tally --user username -- reset"

I searched all the versions of HP-UX and could not locate the command pam_tally. Are you asking about Linux?

[E.Gopi Kannan]

Yes. Sorry for that.!