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OnlineDiag B.11.11.21.04 installation issue

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arkie
Super Advisor

OnlineDiag B.11.11.21.04 installation issue

Hi,

I was trying to install OnlineDiag version B.11.11.21.04 for HP-UX 11iv1. But, there are some dependency problems. The following fileset dependencies couldn't be resolved:-
1) EMS-Config.EMS-GUI ver A.04.20.11
2) EMS-Core.EMS-CORE ver A.04.20.11
3) EMS-Core.EMS-MX ver A.04.20.11
Hence, the fileset Sup-Tools-Mgr.STM-UI-RUN ver B.11.11.21.04 could not be installed and I am not getting /usr/sbin/cstm, etc.

Can anyone pls help ?
19 REPLIES
Torsten.
Acclaimed Contributor
Solution

Re: OnlineDiag B.11.11.21.04 installation issue

Broken download? Did you compare the checksum?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

No, I didn't do the checksum
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

How can I get the utility to find the checksum?
Torsten.
Acclaimed Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

Try to download again:

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

From download page:

File size: 75.57 MB
MD5 checksum: 0836cd9b2a100cfbfba4670166b04186


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Fabio Ettore
Honored Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

Hi,

swlist -l product |grep -i ems

Does it have EMS A.04.20.11 or later?
If it doesn't then first install the latest EMS version before of installing OnlineDiag, you get it from software.hp.com:

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=EventMonitoring

HTH.

Best regards,
Fabio

WISH? IMPROVEMENT!
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

Downloaded the OnlineDiag once again and checked MD5 checksum. Its ok.

Downloading the EMS depot before trying the OnlineDiag installation
Torsten.
Acclaimed Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

Yes you need EMS too, see also

http://h30279.www3.hp.com/catalog_content/product/install_page/B6191AAE.html

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

Further dependencies issues:-

WBEMServices.WBEM-CORE ver A.20.05%000 is required for EMS-Core.EMS-WRAPPER ver A.04.20.11.05

Can I have the general Depot URL pls. Under which category will these be available?
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

How can I locate the fileset WBEMServices.WBEM-CORE ver A.20.05.%000 or other upcoming requirements in the future?
Torsten.
Acclaimed Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

Should be here:

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=WBEMSvcs

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

Since there was a problem with the STM (which was resolved then with a mere diagnostic start), I got an advise from the GSC to go for a proactive upgradation of the OnlineDiag bundle. What I would like to know - is this the normal procedure for a bundle/fileset upgradation. Is there possibly anything in HP-
UX 11iv1 like the yum utility in RHEL5
Torsten.
Acclaimed Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

In hp-ux you have software assistant.

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6834AA

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

The installations had succeeded - WBEMServices, EventMonitoring and OnlineDiag in that order, but when I am running cstm or xstm, I am getting the following error:-

/usr/lib/dld.sl: Can't find path for shared library: libdiagfx.sl
/usr/lib/dld.sl: No such file or directory
/usr/sbin/cstm[24]: 21826 Abort(coredump)
arkie
Super Advisor

Re: OnlineDiag B.11.11.21.04 installation issue

I had to manually copy libdiagfx.sl & libdiagua.sl to /usr/sbin/stm/lib, chmod 555 & chown bin:bin to finally get the cstm> prompt. The version is A.63.05. mapall is displaying the devices.

This is definitely not the recommended way, but the problem is not clear at all. There was no error during the fileset installations.

Will have to be observing for a few more times. But, thanks! Torsten. It was a good learning experience.

Fabio Ettore
Honored Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

Hi,

are you sure the OnlineDiag installation was clean?
Those libraries come from the STM product, if they are missing I'd think something was wrong during installation.

I'd suggest trying to reinstall OnlineDiag, I mean using -x reinstall=true.

HTH.

Best regards,
Fabio
WISH? IMPROVEMENT!
Bill Hassell
Honored Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

The EMS/Diag products are broken when installed separately. The (undocumented and non-intuitive) way to do this is to create a depot and swcopy both STM and EMS to the depot. Then swinstall everything in the depot at one time. The SD utilities have more than enough capabilities to identify dependencies and interconnections but like any packaging system, the quality depends on understanding what must be checked by the packager.


Bill Hassell, sysadmin
Dennis Handly
Acclaimed Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

>Bill: The (undocumented and non-intuitive) way to do this is to create a depot and swcopy both STM and EMS to the depot.

I thought that is the obvious way, mainly to prevent multiple reboots. (Or to keep swinstall from getting tired. :-)

But documentation helps if it is required.
Bill Hassell
Honored Contributor

Re: OnlineDiag B.11.11.21.04 installation issue

> Dennis...undocumented

What is undocumented is that both products must be upgraded at the same time. Simply installing EMS will produce the errors seen above. What is non-intuitive is that the errors are resolved by installing another product (STM).


Bill Hassell, sysadmin