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Re: Printing Stop in HP-UX

 
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Muhammad Farhan Nasir
Regular Advisor

Printing Stop in HP-UX

I have HP-UX 11.23 OS and Oracle R 12 application installed and also oracle database.
User used App R12 and print invoice and etc normally its work fine, but printing hang in twice a day and print stuck on queue.
when we enable the printing service from SAM all queue print release.
Muhammad Farhan Nasir
13 REPLIES 13
Ganesan R
Honored Contributor

Re: Printing Stop in HP-UX

Hi Muhammad,

If server lost the network connectivity to the printer then it disable the printer. You have to enable the printer manually. This is normal process.

So you have to make sure that there won't be any network issue. You can also schedule a cron job to check the printer status in pre-defined period and enable the print queues if it is disabled.

Also check the spooler patch level and install the latest patches.
Best wishes,

Ganesh.
Steven E. Protter
Exalted Contributor

Re: Printing Stop in HP-UX

Shalom,

Good point in reply post 1.

Radical idea. Lets look at the log files, starting with /var/adm/syslog/syslog.log

sam might let you view other logs.

I bet there are some clues, written in Unix-ese, but lets see what we find.

SEP
Steven E Protter
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Muhammad Farhan Nasir
Regular Advisor

Re: Printing Stop in HP-UX

There is no network issue because this problem in all different offices.
Muhammad Farhan Nasir
FARRUKH NAVED SIDDIQI
Occasional Contributor

Re: Printing Stop in HP-UX

Dear,

Here the result,
Aug 6 00:01:15 appr12 su: + tty?? root-sfmdb
Aug 6 00:16:19 appr12 su: + tty?? root-sfmdb
Aug 6 00:18:17 appr12 above message repeats 3 times
Aug 6 00:31:20 appr12 su: + tty?? root-sfmdb
Aug 6 00:31:21 appr12 su: + tty?? root-sfmdb
Aug 6 00:46:22 appr12 su: + tty?? root-sfmdb
Aug 6 00:46:23 appr12 su: + tty?? root-sfmdb
Aug 6 01:01:24 appr12 su: + tty?? root-sfmdb
Aug 6 01:16:28 appr12 su: + tty?? root-sfmdb
Aug 6 01:18:18 appr12 above message repeats 3 times
Aug 6 01:31:29 appr12 su: + tty?? root-sfmdb
Aug 6 01:31:30 appr12 su: + tty?? root-sfmdb
Aug 6 01:46:31 appr12 su: + tty?? root-sfmdb
Aug 6 01:46:32 appr12 su: + tty?? root-sfmdb
Aug 6 02:01:33 appr12 su: + tty?? root-sfmdb
Aug 6 02:16:37 appr12 su: + tty?? root-sfmdb
Aug 6 02:18:18 appr12 above message repeats 3 times
Aug 6 02:31:38 appr12 su: + tty?? root-sfmdb
Aug 6 02:31:39 appr12 su: + tty?? root-sfmdb
Aug 6 02:46:40 appr12 su: + tty?? root-sfmdb
Aug 6 02:46:41 appr12 su: + tty?? root-sfmdb
Aug 6 03:01:42 appr12 su: + tty?? root-sfmdb
Aug 6 03:16:45 appr12 su: + tty?? root-sfmdb
Aug 6 03:18:18 appr12 above message repeats 3 times
Aug 6 03:31:46 appr12 su: + tty?? root-sfmdb
Aug 6 03:31:48 appr12 su: + tty?? root-sfmdb
Aug 6 03:46:49 appr12 su: + tty?? root-sfmdb
Aug 6 03:46:50 appr12 su: + tty?? root-sfmdb
Aug 6 04:01:51 appr12 su: + tty?? root-sfmdb
Aug 6 04:16:54 appr12 su: + tty?? root-sfmdb
Aug 6 04:18:18 appr12 above message repeats 3 times
Aug 6 04:31:55 appr12 su: + tty?? root-sfmdb
Aug 6 04:31:56 appr12 su: + tty?? root-sfmdb
Aug 6 04:46:57 appr12 su: + tty?? root-sfmdb
Aug 6 04:46:58 appr12 su: + tty?? root-sfmdb
Aug 6 05:02:00 appr12 su: + tty?? root-sfmdb
Aug 6 05:17:03 appr12 su: + tty?? root-sfmdb
Aug 6 05:18:19 appr12 above message repeats 3 times
Aug 6 05:32:04 appr12 su: + tty?? root-sfmdb
Aug 6 05:32:05 appr12 su: + tty?? root-sfmdb
Aug 6 05:47:06 appr12 su: + tty?? root-sfmdb
Aug 6 05:47:07 appr12 su: + tty?? root-sfmdb
Aug 6 06:02:08 appr12 su: + tty?? root-sfmdb
Aug 6 06:17:12 appr12 su: + tty?? root-sfmdb
Aug 6 06:18:19 appr12 above message repeats 3 times
Aug 6 06:32:13 appr12 su: + tty?? root-sfmdb
Aug 6 06:32:14 appr12 su: + tty?? root-sfmdb
Aug 6 06:47:15 appr12 su: + tty?? root-sfmdb
Aug 6 06:47:16 appr12 su: + tty?? root-sfmdb
Aug 6 07:02:17 appr12 su: + tty?? root-sfmdb
Aug 6 07:17:20 appr12 su: + tty?? root-sfmdb
Aug 6 07:18:19 appr12 above message repeats 3 times
Aug 6 07:32:22 appr12 su: + tty?? root-sfmdb
Aug 6 07:32:23 appr12 su: + tty?? root-sfmdb
Aug 6 07:47:24 appr12 su: + tty?? root-sfmdb
Aug 6 07:47:25 appr12 su: + tty?? root-sfmdb
Aug 6 08:02:26 appr12 su: + tty?? root-sfmdb
Aug 6 08:17:29 appr12 su: + tty?? root-sfmdb
Aug 6 08:18:20 appr12 above message repeats 3 times
Aug 6 08:32:30 appr12 su: + tty?? root-sfmdb
Aug 6 08:35:04 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:32:32 appr12 su: + tty?? root-sfmdb
Aug 6 08:38:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:41:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:47:33 appr12 su: + tty?? root-sfmdb
Aug 6 08:47:34 appr12 su: + tty?? root-sfmdb
Aug 6 08:56:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:58:20 appr12 above message repeats 5 times
Aug 6 08:59:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 09:02:35 appr12 su: + tty?? root-sfmdb
Aug 6 09:02:04 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 09:04:54 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 09:02:36 appr12 su: + tty?? root-sfmdb
Aug 6 09:17:37 appr12 su: + tty?? root-sfmdb
Aug 6 09:17:38 appr12 su: + tty?? root-sfmdb
Aug 6 09:32:39 appr12 su: + tty?? root-sfmdb
Aug 6 09:32:40 appr12 su: + tty?? root-sfmdb
Aug 6 09:47:42 appr12 su: + tty?? root-sfmdb
Aug 6 09:47:43 appr12 su: + tty?? root-sfmdb
Aug 6 10:02:12 appr12 ftpd[12671]: Data port : 20
Aug 6 10:02:12 appr12 ftpd[12671]: FTP server (Revision 1.1 Version wuftpd-2.6.1(PHNE_34698) Fri Nov 10 10:21:03 GMT 2006) ready.
Aug 6 10:02:16 appr12 ftpd[12671]: FTP LOGIN FROM 10.255.244.251 [10.255.244.251], applr12
Aug 6 10:02:44 appr12 su: + tty?? root-sfmdb
Aug 6 10:02:54 appr12 ftpd[12671]: FTP session closed
Aug 6 10:03:04 appr12 ftpd[12749]: Data port : 20
Aug 6 10:03:04 appr12 ftpd[12749]: FTP server (Revision 1.1 Version wuftpd-2.6.1(PHNE_34698) Fri Nov 10 10:21:03 GMT 2006) ready.
Aug 6 10:02:45 appr12 su: + tty?? root-sfmdb
Aug 6 10:03:12 appr12 ftpd[12749]: FTP LOGIN FROM 10.255.244.251 [10.255.244.251], applr12
Aug 6 10:17:46 appr12 su: + tty?? root-sfmdb
Aug 6 10:17:47 appr12 su: + tty?? root-sfmdb
Aug 6 10:18:40 appr12 ftpd[12749]: User applr12 timed out after 900 seconds at Thu Aug 6 10:18:40 2009
Aug 6 10:18:40 appr12 ftpd[12749]: FTP session closed
Aug 6 10:32:49 appr12 su: + tty?? root-sfmdb
Aug 6 10:32:50 appr12 su: + tty?? root-sfmdb
Aug 6 10:47:51 appr12 su: + tty?? root-sfmdb
Aug 6 10:47:52 appr12 su: + tty?? root-sfmdb
Aug 6 11:02:53 appr12 su: + tty?? root-sfmdb
Aug 6 11:02:54 appr12 su: + tty?? root-sfmdb
Aug 6 11:17:56 appr12 su: + tty?? root-sfmdb
Aug 6 11:17:57 appr12 su: + tty?? root-sfmdb
Aug 6 11:32:58 appr12 su: + tty?? root-sfmdb
Aug 6 11:32:59 appr12 su: + tty?? root-sfmdb
Aug 6 11:48:00 appr12 su: + tty?? root-sfmdb
Aug 6 11:48:01 appr12 su: + tty?? root-sfmdb
Aug 6 12:03:02 appr12 su: + tty?? root-sfmdb
Aug 6 12:03:04 appr12 su: + tty?? root-sfmdb
Aug 6 12:18:05 appr12 su: + tty?? root-sfmdb
Aug 6 12:18:06 appr12 su: + tty?? root-sfmdb
Aug 6 12:33:07 appr12 su: + tty?? root-sfmdb
Aug 6 12:33:08 appr12 su: + tty?? root-sfmdb
Aug 6 12:48:09 appr12 su: + tty?? root-sfmdb
Aug 6 12:48:10 appr12 su: + tty?? root-sfmdb
Aug 6 13:03:12 appr12 su: + tty?? root-sfmdb
Aug 6 13:03:13 appr12 su: + tty?? root-sfmdb
Aug 6 13:18:14 appr12 su: + tty?? root-sfmdb
Aug 6 13:18:15 appr12 su: + tty?? root-sfmdb
Aug 6 13:33:16 appr12 su: + tty?? root-sfmdb
Aug 6 13:33:17 appr12 su: + tty?? root-sfmdb
Aug 6 13:48:18 appr12 su: + tty?? root-sfmdb
Aug 6 13:48:20 appr12 su: + tty?? root-sfmdb
Aug 6 14:03:21 appr12 su: + tty?? root-sfmdb
Aug 6 14:03:22 appr12 su: + tty?? root-sfmdb
Aug 6 14:18:23 appr12 su: + tty?? root-sfmdb
Aug 6 14:18:24 appr12 su: + tty?? root-sfmdb


Regards

Muhammad Farhan Nasir
Support Engineer
S&AP Customer Support Department
Jaffer Business Systems
Karachi - Pakistan

0300-2681239(Cell)
92 21 111-527-527
Muhammad Farhan Nasir
Regular Advisor

Re: Printing Stop in HP-UX

any one can hepl me
Muhammad Farhan Nasir
V. Nyga
Honored Contributor

Re: Printing Stop in HP-UX

Hi,

check /var/adm/lp/log ...

Volkmar
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Mel Burslan
Honored Contributor

Re: Printing Stop in HP-UX

>There is no network issue because this problem in all different offices.

How can you be sure about that ?
Do you have more than one server and each have connection to a different printer and all are stopping at the same time ?

Or is this server in an office and remote offices connect to this server and print to printers in their local offices ?

Your problem description is pointing at a problem on the printer end and most likely a network problem but you were too quick to rule that out with your comment above. You need to provide some more details.

Print queues become disabled (or get hung in common language), when there is a problem with the printer that the server senses. This could be an issue as simple as "Out of paper" or "out of toner/ink" or a "paper jam". Or it can be a more severe problem like a network connectivity issue.

Depending on the nature of your problem, i.e., central server and printers at local offices, all stopping at the same time, or one server one printer, stopping at the same time of the day, the answers can be many. There is not enough details to make a guess here.
________________________________
UNIX because I majored in cryptology...
Muhammad Farhan Nasir
Regular Advisor

Re: Printing Stop in HP-UX

I have below check list

1) Problem occurs in Different offices every office have own printer.
2) Problem occurs in different times also.
3) In head office only line printer we can used.
4) every time i can enable printer service from SAM it├в s working.
5) yes all office connect to One Server and print to their local printer.
6) There is no out of paper, jam our toners problem because can absorb very closely

may be this is problem in HP-UX configuration
please help.
Muhammad Farhan Nasir
V. Nyga
Honored Contributor

Re: Printing Stop in HP-UX

Hi,

printer queue can also be disabled when printer is just blocked by windows print.
Could it happen that a windows server is printing at that moment?

V.
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