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тАО08-05-2009 09:53 PM
тАО08-05-2009 09:53 PM
User used App R12 and print invoice and etc normally its work fine, but printing hang in twice a day and print stuck on queue.
when we enable the printing service from SAM all queue print release.
Solved! Go to Solution.
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тАО08-05-2009 11:20 PM
тАО08-05-2009 11:20 PM
Re: Printing Stop in HP-UX
If server lost the network connectivity to the printer then it disable the printer. You have to enable the printer manually. This is normal process.
So you have to make sure that there won't be any network issue. You can also schedule a cron job to check the printer status in pre-defined period and enable the print queues if it is disabled.
Also check the spooler patch level and install the latest patches.
Ganesh.
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тАО08-05-2009 11:28 PM
тАО08-05-2009 11:28 PM
Re: Printing Stop in HP-UX
Good point in reply post 1.
Radical idea. Lets look at the log files, starting with /var/adm/syslog/syslog.log
sam might let you view other logs.
I bet there are some clues, written in Unix-ese, but lets see what we find.
SEP
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
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тАО08-06-2009 12:07 AM
тАО08-06-2009 12:07 AM
Re: Printing Stop in HP-UX
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тАО08-06-2009 12:57 AM
тАО08-06-2009 12:57 AM
Re: Printing Stop in HP-UX
Here the result,
Aug 6 00:01:15 appr12 su: + tty?? root-sfmdb
Aug 6 00:16:19 appr12 su: + tty?? root-sfmdb
Aug 6 00:18:17 appr12 above message repeats 3 times
Aug 6 00:31:20 appr12 su: + tty?? root-sfmdb
Aug 6 00:31:21 appr12 su: + tty?? root-sfmdb
Aug 6 00:46:22 appr12 su: + tty?? root-sfmdb
Aug 6 00:46:23 appr12 su: + tty?? root-sfmdb
Aug 6 01:01:24 appr12 su: + tty?? root-sfmdb
Aug 6 01:16:28 appr12 su: + tty?? root-sfmdb
Aug 6 01:18:18 appr12 above message repeats 3 times
Aug 6 01:31:29 appr12 su: + tty?? root-sfmdb
Aug 6 01:31:30 appr12 su: + tty?? root-sfmdb
Aug 6 01:46:31 appr12 su: + tty?? root-sfmdb
Aug 6 01:46:32 appr12 su: + tty?? root-sfmdb
Aug 6 02:01:33 appr12 su: + tty?? root-sfmdb
Aug 6 02:16:37 appr12 su: + tty?? root-sfmdb
Aug 6 02:18:18 appr12 above message repeats 3 times
Aug 6 02:31:38 appr12 su: + tty?? root-sfmdb
Aug 6 02:31:39 appr12 su: + tty?? root-sfmdb
Aug 6 02:46:40 appr12 su: + tty?? root-sfmdb
Aug 6 02:46:41 appr12 su: + tty?? root-sfmdb
Aug 6 03:01:42 appr12 su: + tty?? root-sfmdb
Aug 6 03:16:45 appr12 su: + tty?? root-sfmdb
Aug 6 03:18:18 appr12 above message repeats 3 times
Aug 6 03:31:46 appr12 su: + tty?? root-sfmdb
Aug 6 03:31:48 appr12 su: + tty?? root-sfmdb
Aug 6 03:46:49 appr12 su: + tty?? root-sfmdb
Aug 6 03:46:50 appr12 su: + tty?? root-sfmdb
Aug 6 04:01:51 appr12 su: + tty?? root-sfmdb
Aug 6 04:16:54 appr12 su: + tty?? root-sfmdb
Aug 6 04:18:18 appr12 above message repeats 3 times
Aug 6 04:31:55 appr12 su: + tty?? root-sfmdb
Aug 6 04:31:56 appr12 su: + tty?? root-sfmdb
Aug 6 04:46:57 appr12 su: + tty?? root-sfmdb
Aug 6 04:46:58 appr12 su: + tty?? root-sfmdb
Aug 6 05:02:00 appr12 su: + tty?? root-sfmdb
Aug 6 05:17:03 appr12 su: + tty?? root-sfmdb
Aug 6 05:18:19 appr12 above message repeats 3 times
Aug 6 05:32:04 appr12 su: + tty?? root-sfmdb
Aug 6 05:32:05 appr12 su: + tty?? root-sfmdb
Aug 6 05:47:06 appr12 su: + tty?? root-sfmdb
Aug 6 05:47:07 appr12 su: + tty?? root-sfmdb
Aug 6 06:02:08 appr12 su: + tty?? root-sfmdb
Aug 6 06:17:12 appr12 su: + tty?? root-sfmdb
Aug 6 06:18:19 appr12 above message repeats 3 times
Aug 6 06:32:13 appr12 su: + tty?? root-sfmdb
Aug 6 06:32:14 appr12 su: + tty?? root-sfmdb
Aug 6 06:47:15 appr12 su: + tty?? root-sfmdb
Aug 6 06:47:16 appr12 su: + tty?? root-sfmdb
Aug 6 07:02:17 appr12 su: + tty?? root-sfmdb
Aug 6 07:17:20 appr12 su: + tty?? root-sfmdb
Aug 6 07:18:19 appr12 above message repeats 3 times
Aug 6 07:32:22 appr12 su: + tty?? root-sfmdb
Aug 6 07:32:23 appr12 su: + tty?? root-sfmdb
Aug 6 07:47:24 appr12 su: + tty?? root-sfmdb
Aug 6 07:47:25 appr12 su: + tty?? root-sfmdb
Aug 6 08:02:26 appr12 su: + tty?? root-sfmdb
Aug 6 08:17:29 appr12 su: + tty?? root-sfmdb
Aug 6 08:18:20 appr12 above message repeats 3 times
Aug 6 08:32:30 appr12 su: + tty?? root-sfmdb
Aug 6 08:35:04 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:32:32 appr12 su: + tty?? root-sfmdb
Aug 6 08:38:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:41:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:47:33 appr12 su: + tty?? root-sfmdb
Aug 6 08:47:34 appr12 su: + tty?? root-sfmdb
Aug 6 08:56:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 08:58:20 appr12 above message repeats 5 times
Aug 6 08:59:03 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 09:02:35 appr12 su: + tty?? root-sfmdb
Aug 6 09:02:04 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 09:04:54 appr12 syslog: identd: remote owner request failed : No such file or directory
Aug 6 09:02:36 appr12 su: + tty?? root-sfmdb
Aug 6 09:17:37 appr12 su: + tty?? root-sfmdb
Aug 6 09:17:38 appr12 su: + tty?? root-sfmdb
Aug 6 09:32:39 appr12 su: + tty?? root-sfmdb
Aug 6 09:32:40 appr12 su: + tty?? root-sfmdb
Aug 6 09:47:42 appr12 su: + tty?? root-sfmdb
Aug 6 09:47:43 appr12 su: + tty?? root-sfmdb
Aug 6 10:02:12 appr12 ftpd[12671]: Data port : 20
Aug 6 10:02:12 appr12 ftpd[12671]: FTP server (Revision 1.1 Version wuftpd-2.6.1(PHNE_34698) Fri Nov 10 10:21:03 GMT 2006) ready.
Aug 6 10:02:16 appr12 ftpd[12671]: FTP LOGIN FROM 10.255.244.251 [10.255.244.251], applr12
Aug 6 10:02:44 appr12 su: + tty?? root-sfmdb
Aug 6 10:02:54 appr12 ftpd[12671]: FTP session closed
Aug 6 10:03:04 appr12 ftpd[12749]: Data port : 20
Aug 6 10:03:04 appr12 ftpd[12749]: FTP server (Revision 1.1 Version wuftpd-2.6.1(PHNE_34698) Fri Nov 10 10:21:03 GMT 2006) ready.
Aug 6 10:02:45 appr12 su: + tty?? root-sfmdb
Aug 6 10:03:12 appr12 ftpd[12749]: FTP LOGIN FROM 10.255.244.251 [10.255.244.251], applr12
Aug 6 10:17:46 appr12 su: + tty?? root-sfmdb
Aug 6 10:17:47 appr12 su: + tty?? root-sfmdb
Aug 6 10:18:40 appr12 ftpd[12749]: User applr12 timed out after 900 seconds at Thu Aug 6 10:18:40 2009
Aug 6 10:18:40 appr12 ftpd[12749]: FTP session closed
Aug 6 10:32:49 appr12 su: + tty?? root-sfmdb
Aug 6 10:32:50 appr12 su: + tty?? root-sfmdb
Aug 6 10:47:51 appr12 su: + tty?? root-sfmdb
Aug 6 10:47:52 appr12 su: + tty?? root-sfmdb
Aug 6 11:02:53 appr12 su: + tty?? root-sfmdb
Aug 6 11:02:54 appr12 su: + tty?? root-sfmdb
Aug 6 11:17:56 appr12 su: + tty?? root-sfmdb
Aug 6 11:17:57 appr12 su: + tty?? root-sfmdb
Aug 6 11:32:58 appr12 su: + tty?? root-sfmdb
Aug 6 11:32:59 appr12 su: + tty?? root-sfmdb
Aug 6 11:48:00 appr12 su: + tty?? root-sfmdb
Aug 6 11:48:01 appr12 su: + tty?? root-sfmdb
Aug 6 12:03:02 appr12 su: + tty?? root-sfmdb
Aug 6 12:03:04 appr12 su: + tty?? root-sfmdb
Aug 6 12:18:05 appr12 su: + tty?? root-sfmdb
Aug 6 12:18:06 appr12 su: + tty?? root-sfmdb
Aug 6 12:33:07 appr12 su: + tty?? root-sfmdb
Aug 6 12:33:08 appr12 su: + tty?? root-sfmdb
Aug 6 12:48:09 appr12 su: + tty?? root-sfmdb
Aug 6 12:48:10 appr12 su: + tty?? root-sfmdb
Aug 6 13:03:12 appr12 su: + tty?? root-sfmdb
Aug 6 13:03:13 appr12 su: + tty?? root-sfmdb
Aug 6 13:18:14 appr12 su: + tty?? root-sfmdb
Aug 6 13:18:15 appr12 su: + tty?? root-sfmdb
Aug 6 13:33:16 appr12 su: + tty?? root-sfmdb
Aug 6 13:33:17 appr12 su: + tty?? root-sfmdb
Aug 6 13:48:18 appr12 su: + tty?? root-sfmdb
Aug 6 13:48:20 appr12 su: + tty?? root-sfmdb
Aug 6 14:03:21 appr12 su: + tty?? root-sfmdb
Aug 6 14:03:22 appr12 su: + tty?? root-sfmdb
Aug 6 14:18:23 appr12 su: + tty?? root-sfmdb
Aug 6 14:18:24 appr12 su: + tty?? root-sfmdb
Regards
Muhammad Farhan Nasir
Support Engineer
S&AP Customer Support Department
Jaffer Business Systems
Karachi - Pakistan
0300-2681239(Cell)
92 21 111-527-527
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тАО08-09-2009 10:26 PM
тАО08-09-2009 10:26 PM
Re: Printing Stop in HP-UX
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тАО08-10-2009 12:00 AM
тАО08-10-2009 12:00 AM
Re: Printing Stop in HP-UX
check /var/adm/lp/log ...
Volkmar
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тАО08-10-2009 05:02 AM
тАО08-10-2009 05:02 AM
Re: Printing Stop in HP-UX
How can you be sure about that ?
Do you have more than one server and each have connection to a different printer and all are stopping at the same time ?
Or is this server in an office and remote offices connect to this server and print to printers in their local offices ?
Your problem description is pointing at a problem on the printer end and most likely a network problem but you were too quick to rule that out with your comment above. You need to provide some more details.
Print queues become disabled (or get hung in common language), when there is a problem with the printer that the server senses. This could be an issue as simple as "Out of paper" or "out of toner/ink" or a "paper jam". Or it can be a more severe problem like a network connectivity issue.
Depending on the nature of your problem, i.e., central server and printers at local offices, all stopping at the same time, or one server one printer, stopping at the same time of the day, the answers can be many. There is not enough details to make a guess here.
UNIX because I majored in cryptology...
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тАО08-11-2009 01:44 AM
тАО08-11-2009 01:44 AM
Re: Printing Stop in HP-UX
1) Problem occurs in Different offices every office have own printer.
2) Problem occurs in different times also.
3) In head office only line printer we can used.
4) every time i can enable printer service from SAM it├в s working.
5) yes all office connect to One Server and print to their local printer.
6) There is no out of paper, jam our toners problem because can absorb very closely
may be this is problem in HP-UX configuration
please help.
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тАО08-11-2009 01:48 AM
тАО08-11-2009 01:48 AM
Re: Printing Stop in HP-UX
printer queue can also be disabled when printer is just blocked by windows print.
Could it happen that a windows server is printing at that moment?
V.