Printing more copies even if single copy requested.

[prasathc_2]

Hi All,

We have an issue in printer, when user give a print request for single copy, it comes out in 2 (or) more copies. This is happening only for a particular application. As per the user the same issue happened longtime ago, because of network latency.

Is there any way to find out the network latency and bypassing this issue by increase timeout value for either printer (or) printer queue?

Could anyone pls help me to find out the solution?

[Dennis Handly]

What kind of printer is it? How it attached to your HP-UX system? (local, remote, network) What OS version?

[prasathc_2]

Hi,

1)Its a Network Printer
2)Manufacture -> Canon (Not sure about the model)
3)OS -> 11.11

Thanks
Prasath C

[Bill Hassell]

Network latency and 2 or more copies does not seem related. However, if by the term network latency you mean a lousy, error filled network connection, and by 2 or more copies, you mean that the first copy did not finish, then you are seeing a reprint. And the solution is to fix the network.

If you do not care about a partial printout, you could modify the code to never retry. The code depends on whether the Canon was setup using hppi on the HP-UX system or setup as a remote printer using port 515.

If neither of these is a workable solution, you'll probably have to setup a server at the remote end that will run code to receive the print files via scp, sftp or ftp plus a checksum, then verify the file's integrity and request a retransmission until the file arrives correctly. Then print the job to the local printer.