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тАО06-22-2010 01:30 AM
тАО06-22-2010 01:30 AM
Reason hp-ux print jobs hang on queue
My oracle reports sends to hp-ux printer queues hang on queues sometime.
I have to cancel one print job then other jobs print normally.
This is becoming a problem for me,
Any Idea?
Thanks in advance
-Arvin
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тАО06-22-2010 02:52 AM
тАО06-22-2010 02:52 AM
Re: Reason hp-ux print jobs hang on queue
Probably a good idea to contact hp support?
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тАО06-22-2010 03:12 AM
тАО06-22-2010 03:12 AM
Re: Reason hp-ux print jobs hang on queue
No, I don't have any firewall between hp-ux box and printers,
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тАО06-22-2010 05:44 AM
тАО06-22-2010 05:44 AM
Re: Reason hp-ux print jobs hang on queue
But you say the queue is working, it just gets stuck on certain print jobs.
Maybe the print job has some print option that the printer can not translate/handle and it causes it to 'get hung'.
Just something to check,
Rita
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тАО06-22-2010 03:54 PM
тАО06-22-2010 03:54 PM
Re: Reason hp-ux print jobs hang on queue
Not very much to go on. Are the printers connected with JetDirect cards or are you using a Linux or Windows print server or are the printers using dumb lpr/lpd printer cards setup as remote printers in HP-UX?
The answer to the hangs is very different depending on how these printers are connected.
Bill Hassell, sysadmin
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тАО06-23-2010 12:16 AM
тАО06-23-2010 12:16 AM
Re: Reason hp-ux print jobs hang on queue
- better on both side to be able to compare-
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тАО06-23-2010 06:40 AM
тАО06-23-2010 06:40 AM
Re: Reason hp-ux print jobs hang on queue
Check for a "special form" request or some other formatting issue that would prevent page formatting (borders, headers, footers).
There could also be multi-byte special characters imbedded into the data to print.
Good digging.
RayB
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тАО06-27-2010 01:56 AM
тАО06-27-2010 01:56 AM
Re: Reason hp-ux print jobs hang on queue
>Yes Bill, I have both types, JetDirect that printer has ip itself, and a rpm remote windows print server as remote printers in HP-UX
but I have problem in BOTH types!
>Ok Laurent, I going to check network for any unusual state.
>Yes Raynald, we have custom reports and also using Persian language for reports
I summarise solutions as below to check (also for anyone else with same problem),
Check if:
1- print job has some print option that the printer can not translate/handle
2- trace network in both side
Thank you all,
-Arvin
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тАО08-01-2010 04:26 AM
тАО08-01-2010 04:26 AM
Re: Reason hp-ux print jobs hang on queue
Arvin,
Please check (and update) the JetDirect firmware of the printers. Many years ago I had a very similar issue whith especific printer models (LaserJet 4000) and the problem was the JetDirect's firmware revision.
Hint: Try to capture one problematic print job data so you can see if it is random or a reproducible problem (resending the binary file to diferent printers). You can edit -it's easy- the HP-UX spool script to save the data files.
Best Regards,
Victor