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Reason hp-ux print jobs hang on queue

Arvin E.
Frequent Advisor

Reason hp-ux print jobs hang on queue

Hello All,

My oracle reports sends to hp-ux printer queues hang on queues sometime.
I have to cancel one print job then other jobs print normally.

This is becoming a problem for me,

Any Idea?

Thanks in advance

-Arvin
8 REPLIES
Laurent Menase
Honored Contributor

Re: Reason hp-ux print jobs hang on queue

do you have a firewall between the system and the printer.

Probably a good idea to contact hp support?
Arvin E.
Frequent Advisor

Re: Reason hp-ux print jobs hang on queue

Thanks Lauren,

No, I don't have any firewall between hp-ux box and printers,

Rita C Workman
Honored Contributor

Re: Reason hp-ux print jobs hang on queue

So many possibilities...

But you say the queue is working, it just gets stuck on certain print jobs.

Maybe the print job has some print option that the printer can not translate/handle and it causes it to 'get hung'.

Just something to check,
Rita
Bill Hassell
Honored Contributor

Re: Reason hp-ux print jobs hang on queue

> hp-ux printer queues...

Not very much to go on. Are the printers connected with JetDirect cards or are you using a Linux or Windows print server or are the printers using dumb lpr/lpd printer cards setup as remote printers in HP-UX?

The answer to the hangs is very different depending on how these printers are connected.


Bill Hassell, sysadmin
Laurent Menase
Honored Contributor

Re: Reason hp-ux print jobs hang on queue

you should take a network trace, to see if there is unusual reset for instance.
- better on both side to be able to compare-
Raynald Boucher
Super Advisor

Re: Reason hp-ux print jobs hang on queue

I think Rita's interpretation looks good.

Check for a "special form" request or some other formatting issue that would prevent page formatting (borders, headers, footers).

There could also be multi-byte special characters imbedded into the data to print.

Good digging.

RayB
Arvin E.
Frequent Advisor

Re: Reason hp-ux print jobs hang on queue

>Yes Rita, "it just gets stuck on certain print jobs" exactly!

>Yes Bill, I have both types, JetDirect that printer has ip itself, and a rpm remote windows print server as remote printers in HP-UX
but I have problem in BOTH types!

>Ok Laurent, I going to check network for any unusual state.

>Yes Raynald, we have custom reports and also using Persian language for reports

I summarise solutions as below to check (also for anyone else with same problem),
Check if:
1- print job has some print option that the printer can not translate/handle
2- trace network in both side

Thank you all,
-Arvin
Victor M. Gomez Hornill
Occasional Advisor

Re: Reason hp-ux print jobs hang on queue


Arvin,

Please check (and update) the JetDirect firmware of the printers. Many years ago I had a very similar issue whith especific printer models (LaserJet 4000) and the problem was the JetDirect's firmware revision.

Hint: Try to capture one problematic print job data so you can see if it is random or a reproducible problem (resending the binary file to diferent printers). You can edit -it's easy- the HP-UX spool script to save the data files.

Best Regards,
Victor