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Reoccurring problem with Unlocking the Root password!!! Help

 
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TheresaR
Frequent Advisor

Reoccurring problem with Unlocking the Root password!!! Help

This is a reoccuring problem on the RX6600 Itanium HP-UX 11.23 Server in trusted mode.
Device is a HDTFT7600 (Keyboard/Mouse) on a KVM switch that is connected to three servers.
All other servers do not have the problem. When the root account is disabled, I go to the device: Adonis Console and try to login as root. I get the message, "Account is disable but console login is allowed."
Please remember that I am not a HP-UX expert so if I do not explain fully, please be polite and ask me again.
Thank you.
13 REPLIES
Steven E. Protter
Exalted Contributor

Re: Reoccurring problem with Unlocking the Root password!!! Help

Shalom,

This has nothing to do with the keyboard. Note that only keyboards and mice are supported as USB devices.

lastb

# Lists bad logins.

What has happened is the system root password has been locked by failed remote login attempts.

A console login will reset the root account and permit remote login.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Steven E. Protter
Exalted Contributor
Solution

Re: Reoccurring problem with Unlocking the Root password!!! Help

Thought about this some more.

KVM switches are not supported as console login files(devices stdin).

Now if the KVM device works with other systems I suggest you upgrade the firmware on this system to match those systems. Also make sure the KVM device itself has the exact same firmware/cmos

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
TheresaR
Frequent Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

Thank you! That makes sense. Can you provide me the best way to go about doing this?
I am not hp-UX savvy and I don't believe anyone in my organization is either.
Will I need to unlock the root password first?
Steven E. Protter
Exalted Contributor

Re: Reoccurring problem with Unlocking the Root password!!! Help

Shalom,

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?lang=en&cc=il&taskId=135

That link is system firmware.

It includes installation instructions though it can get a little obtuse.

Also includes instructions to display firmware release which you want to do for comparision.

Go to the makers website for the KVM for procedures on updating and checking the firmware.

Also note, it could be something wrong with the KVM unit hardware.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Proboi
Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

Hi Theresa,
There is a smarter/better way out, have you tried using MP remote console ?? you might love it!!

using remote MP/ILO you can

---remotely powerup/powerdown server ( sitting virtually anywhere in the world, obviously you need access to the ip )
--- Access Remote Console
--- LOAD Virtual DVD onto the server

and much much more !!

Trust me you might want to get rid of the KVM switches and use the MP console

and you know what it does not take more than a couple of minutes to configure it!!


Check it out!!

http://www.docs.hp.com/en/A7137-96007/ch01s06.html



TheresaR
Frequent Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

I need the sop to restore the root password. When single user has been password protected and unknown.
Torsten.
Acclaimed Contributor

Re: Reoccurring problem with Unlocking the Root password!!! Help

"Account is disable but console login is allowed."

Make sure you are really using the console!

Depending on your configuration you have set up a X device, but console is probably still on the serial (MP) device.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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TheresaR
Frequent Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

No, it is set up right to the mp console through the HP KVM switch.
Torsten.
Acclaimed Contributor

Re: Reoccurring problem with Unlocking the Root password!!! Help

So are you able to logon via the console or not?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
TheresaR
Frequent Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

I can log into the MP as Admin but cannot log into the consolde (CO) as root because the account has been disabled. I fat fingered the password 3 times. When I type it in that's when I get the message "Account is disabled but console login is allowed."
TheresaR
Frequent Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

Thank you for all your help.
Sunny123_1
Esteemed Contributor

Re: Reoccurring problem with Unlocking the Root password!!! Help

Hi

If your root login is disabled then boot the system in single user mode and then change the roots password.And also enable it.

Regards
Sunny
Fauziah Mahdan
Super Advisor

Re: Reoccurring problem with Unlocking the Root password!!! Help

I have exp on this. If to connect the dumb terminal it the logon console available in RX2620 but not in RX2660. If the KVM display still in main screen, you can change the console at Option -> COmmand line login.
SO root always can login through here even it disable. If the KVM stuck in password screen then no other choice by boot in single mode via dumb terminal like other sugesstion. WAit in front of the KVM until main screen appear and change the option to command line login.