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Service guard depot file

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Adel Elamin
Frequent Advisor

Service guard depot file

Dear ITRC member;

We have purchased service guard license from HP; and we received only a paper with the following:
--------------------------------
HP order number: ********
Customer Identifier: ********
Disk Part Number: *********
Codeword: ********
Product number: T1925CA
QTY: 2
Description: serviceguard
------------------------------------------------------------
That is what is all in the paper without a media CD, now I’m wondering from where I can get the software depot to install it and apply the codeword;

Please advice and thanks in advanced.
7 REPLIES
Duncan Edmonstone
Honored Contributor

Re: Service guard depot file

Presumably you do already have a full set of media for your system though? Look at the Disk Part Number mentioned on the piece of paper. This will match with a part number you should be able to find on this site:

http://www.hp.com/softwarereleases/releases-media2/prior.htm

A quick way to google for it is using the search string:

site:www.hp.com/softwarereleases/releases-media2

so if the part number listed was 5014-1423 then googling with:

5014-1423 site:www.hp.com/softwarereleases/releases-media2

would quickly tell me that that DVD is DVD 1 of the March 2009 11iv3 application DVDs

Once you have identified the DVD I'm assuming you know how to use the codeword to unlock the software.

If you don't have any of these DVDs, as long as you are on a support contract and the Support Agreeement Identifier has been linked to your ITRC account you can request a set through "Software Update Manager" - you can find Software Update Manager on any ITRC web page by looking at the grey navigation bar on the left of the page.

HTH

Duncan

HTH

Duncan
Adel Elamin
Frequent Advisor

Re: Service guard depot file

Thanks a lot mr Duncan

Yes I have identified the DVD;

Disk Part Number: 50141463
DVD #2

I found this disk and I have looked in the packages on this disk, but unfortunately I couldnâ t find any depot files related to service guard;

I searched the packages with strings (SGSMS, T190, guard, ⠦⠦) all not found.
Please advice
Thanks again
Adel Elamin
Frequent Advisor

Re: Service guard depot file

I have inserted the dvd in my laptop
and the attachment contains

DVD_TABLE_OF_CONTENTS

open it with ms word

I can se my product number listed
but I can not see the product when I do swinstall

please advice
Adel Elamin
Frequent Advisor

Re: Service guard depot file

I found a folder in this dvd Named: T1905CA (service guard porduct number); but it is empty and no any files inside.

;-(
Duncan Edmonstone
Honored Contributor
Solution

Re: Service guard depot file

>> I can se my product number listed
>> but I can not see the product when I do swinstall

You won't see it listed until you apply your codeword. From within the swinstall GUI go to Actions-> Add New Codeword.

All some become obvious after that.

HTH

Duncan

HTH

Duncan
Adel Elamin
Frequent Advisor

Re: Service guard depot file

Thank you very much

your answer have solved my problem 100%

I found the product # after Appling the codeword.

:-)

regards
Adel Elamin
Adel Elamin
Frequent Advisor

Re: Service guard depot file

Thanks again