Showing wrong serial number in getconf output

[j.bobby]

hi guys,

while i am trying to get the serial number of my HP-UX B.11.23 U 9000/800 server through "getconf CS_MACHINE_SERIAL" command it is showing a S/N which is different from that of "print_manifest" is showing.can anybody tell me the reason.the one which is showing in print_manifest is the right one.

regards
jagan

[Sagar Sirdesai]

Use the command to check again and confirm

(cstm <> selclass qualifier system
> infolog
> EOF
> )|grep -i "System Serial Number"

[Jeeshan]

hi Jagan

then you better verify with the machine TAG (paper or sticker tag on server). It will give you the exact serial number.

[j.bobby]

hi sagar,

i am unable to execute the script that you have given.Please give the exact syntax of the command.

hi ahsan,

i can get the serial number from the physical tag attached to the server.but just i wanted to know the reason for showing the different no's from the mentioned commands.the s/n from print_manifest is maching with that of physical tag.but getconf is showing the wrong s/n.

[Sagar Sirdesai]

Hope this helps
echo "selclass qualifier system;infolog"|cstm|grep -i "System Serial Number"

[j.bobby]

hi sagar,

This is the output of the above command.

System Serial Number...: SG63251935.

But my server actual s/n is : SG63251922.(from print_manifest command and as per the physical tag of server)

[Sagar Sirdesai]

This is strange

Was this server ignited from tape created from another server

Sagar

[Ivan Krastev]

Hello jagan,

First one (SG63251935) is for rp3440 server, the second one (SG63251922) is for rp3410.
What is your model version ? Check it with:
#model

Better way is to log a call at HP and engineer can fix the serial on place if necessary.

regards,
ivan

[Tingli]

Is the OS in the system a cloned one? This could be reason for the wrong SN from the original clone.

[Neil Stichbury]

Never trust the Manifest serial info output. As someone has mentioned it may originate from a clone. The cstm info will be correct.