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Showing wrong serial number in getconf output

j.bobby
Frequent Advisor

Showing wrong serial number in getconf output

hi guys,

while i am trying to get the serial number of my HP-UX B.11.23 U 9000/800 server through "getconf CS_MACHINE_SERIAL" command it is showing a S/N which is different from that of "print_manifest" is showing.can anybody tell me the reason.the one which is showing in print_manifest is the right one.

regards
jagan
10 REPLIES
Sagar Sirdesai
Trusted Contributor

Re: Showing wrong serial number in getconf output

Use the command to check again and confirm

(cstm <> selclass qualifier system
> infolog
> EOF
> )|grep -i "System Serial Number"
Jeeshan
Honored Contributor

Re: Showing wrong serial number in getconf output

hi Jagan

then you better verify with the machine TAG (paper or sticker tag on server). It will give you the exact serial number.
a warrior never quits
j.bobby
Frequent Advisor

Re: Showing wrong serial number in getconf output

hi sagar,

i am unable to execute the script that you have given.Please give the exact syntax of the command.

hi ahsan,

i can get the serial number from the physical tag attached to the server.but just i wanted to know the reason for showing the different no's from the mentioned commands.the s/n from print_manifest is maching with that of physical tag.but getconf is showing the wrong s/n.
Sagar Sirdesai
Trusted Contributor

Re: Showing wrong serial number in getconf output

Hope this helps
echo "selclass qualifier system;infolog"|cstm|grep -i "System Serial Number"
j.bobby
Frequent Advisor

Re: Showing wrong serial number in getconf output

hi sagar,

This is the output of the above command.

System Serial Number...: SG63251935.

But my server actual s/n is : SG63251922.(from print_manifest command and as per the physical tag of server)

Sagar Sirdesai
Trusted Contributor

Re: Showing wrong serial number in getconf output

This is strange

Was this server ignited from tape created from another server

Sagar
Ivan Krastev
Honored Contributor

Re: Showing wrong serial number in getconf output

Hello jagan,

First one (SG63251935) is for rp3440 server, the second one (SG63251922) is for rp3410.
What is your model version ? Check it with:
#model

Better way is to log a call at HP and engineer can fix the serial on place if necessary.

regards,
ivan
Tingli
Esteemed Contributor

Re: Showing wrong serial number in getconf output

Is the OS in the system a cloned one? This could be reason for the wrong SN from the original clone.
Neil Stichbury
Occasional Advisor

Re: Showing wrong serial number in getconf output

Never trust the Manifest serial info output. As someone has mentioned it may originate from a clone. The cstm info will be correct.
Marco A.
Esteemed Contributor

Re: Showing wrong serial number in getconf output

Hi,

I really recommend you open a HW call to HP requesting an Onsite eng to check it and fixed if necessary, remember that this information is not "hardcoded" there, this information and too many other info is just saved to it, I have seen cases in which one half of the serial is missing.

But in your case ...You could believe the one that is NOT comming from the manifest ...but it's good for you to check this with HP because if in your company will make a HW summary, etc, by checking the data that is printed in the box against the one comming from the server itseft ...probably you will have to run a lot.

Regards,

Marco,
Just unplug and plug in again ....