System Management Homepage CIM_ERR_NOT_FOUND

[Jared Rudy]

I've installed System Management Homepage on HPUX 11iv1 and whenever I click on any of the System links I get a CIM_ERR_NOT_FOUND.

For example:
System Summary:
CIM_ERR_NOT_FOUND:HP_FirmwareIdentity

Cooling:
CIM_ERR_NOT_FOUND: HP_FanLocation

Managment Processor:
CIM_ERR_NOT_FOUND: HP_ManagementProcessor

Memory:
CIM_ERR_NOT_FOUND: HP_PhysicalMemory

Any ideas on what's going on?

Thanks.

[Paul McCleary]

Hi,

Do you have any errors in syslog?

Is cimserver running?

ps -ef|grep cimserver

If not you can start it with:

cimserver

What output do you get from running osinfo?
(WBEM provides info for this command)

What version of WBEM is installed?

swlist|grep -i wbem

Try listing the WBEM providers:

cimprovider -ls

Do any of these not have an OK status?

HTH, Paul

[T G Manikandan]

http://www11.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01090269-3

[Jared Rudy]

Here's the output from commands you suggested to run. Thanks for helping.

root@rp7410 [/root]
# ps -ef |grep cimserver
cimsrvr 2018 2017 0 15:02:21 ? 0:04 cimservermain --executor-socket 5
root 2017 1 0 15:02:21 ? 0:05 /opt/wbem/lbin/cimserver
root 2211 1 0 15:02:24 ? 0:00 /opt/wbem/lbin/cimserverd
root 25307 25286 0 10:36:13 pts/2 0:00 grep cimserver
root@rp7410 [/root]
# osinfo
OperatingSystem Information
Host:
Name: HP-UX
Version: B.11.11
UserLicense: Unlimited user license
Number of Users: 2 users
Number of Processes: 192 processes
OSCapability: 64 bit
LastBootTime: Mar 12, 2009 16:09:21 (-0500)
LocalDateTime: Mar 19, 2009 10:36:29 (-0500)
SystemUpTime: 584828 seconds = 6 days, 18 hrs, 27 mins, 8 secs
root@rp7410 [/root]
# swlist |grep -i wbem
WBEMSvcs A.02.07.02 HP WBEM Services for HP-UX
root@rp7410 [/root]
# cimprovider -ls
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SDProviderModule OK
HP_NParProviderModule OK
HP_iCODProviderModule OK
root@rp7410 [/root]
#

[Jared Rudy]

T G Manikandan we have a support agreement with a third party entity so I am unable to access the link you provided.

[T G Manikandan · Accepted solution]

Attached

"Attachment deleted as per ITRC guidelines"

[Paul McCleary]

Hi Jared,

You seem to have very few provider modules, I normally would expect a long list, something like:

MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
DNSProviderModule OK
NTPProviderModule OK
NISProviderModule OK
SDProviderModule OK
EMSHAProviderModule OK
HPUXLVMProviderModule OK
HP_NParProviderModule OK
HP_ResParProviderModule OK
SFMProviderModule OK
HP_iCODProviderModule OK
HP_iCAPProviderModule OK
HP_GiCAPProviderModule OK
AmgrAgentProviderModule OK
HPUX_ProviderModule OK
HPUXRAIDSAProviderModule OK
HPUXSASProviderModule OK
HPUXSCSICSProviderModule OK
HPUXSCSIProviderModule OK
HP_VParProviderModule OK
HPUXFCCSProviderModule OK
HPUXFCIndicationProviderModule OK
HPUXFCProviderModule OK
FSProviderModule OK
HPUXIOTreeIndicationProviderModule OK
HPUXLANProviderModule OK
HPUXLANCSProviderModule OK
HPUXLANIndicationProviderModule OK
HP_UtilizationProviderModule OK
HPVMProviderModule OK
IOTreeModule OK
SGProvidersModule OK

Is System Fault Mgnt installed:

swlist|grep -i sysfa
SysFaultMgmt B.05.00.05.01 HPUX System Fault Management

Have you tried following the doc suggested in the other post yet?

Paul

[Jared Rudy]

Thanks for all your ideas. All of them ultimately led me to solving most, but not all my problems. I got rid of most of the CIMM errors by upgrading OpenSSL, installing SysFault Managment, WBEM SVCS and reinstalling providers.

My list now looks like:

MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SDProviderModule OK
HP_iCODProviderModule OK
EMSHAProviderModule OK
HPUXFCProviderModule OK
HPUXIOTreeIndicationProviderModule OK
HPUXLVMProviderModule OK
HPUXSCSIProviderModule OK
HP_UtilizationProviderModule OK
HP_NParProviderModule OK
HP_VParProviderModule OK
HPUXLANProviderModule OK
HPUXLANCSProviderModule OK
HPUXLANIndicationProviderModule OK
SFMProviderModule OK


However I still seem to have a couple problems.

First, when I click on Network Information on the web page I still get: CIM_ERR_NOT_SUPPORTED

However if I go to command prompt and type mstm, I am able to pull information on the network information:

-- Information Tool Log for PCI 100 BaseT LAN Interface on path 0/0/10/0/0 --

Log creation time: Thu Mar 19 15:35:02 2009

Hardware path: 0/0/10/0/0


Product ID: PCI 100 BaseT LAN Interface
Device ID: 0x0019
Revision ID 0x0041
Vendor ID: 0x1011 ( Digital Equipment Corporation )
Class Code: 0x020000
Base Class: 0x02 ( Network Controller. )
Sub-Class/Interface: 00/00 ( Ethernet controller )
Device Status: 0x0280
Bit 7: Fast Back-to-Back Capable
Bit 9-10: DEVSEL timing 01 - medium

I have the lan provider installed and it shows OK, any ideas of what would cause this?


Second, System Management Homepage continues to show a Major problem exclamation mark beside Home -> System -> Power. When I click on it I get nothing. It just has the words Major with the exclamation mark. Properties and Events are both blank.

Thanks for all your help.