Tape won't eject in COMPAQ 110/220 GB SDLT

[Casey Black_1]

Hi,

We have a problem with our tape drive this morning. The tape will not eject - the middle green light is on, but the drive does not seem to respond to the eject button.

Our backup log gave the following messages:

vdump: Status at Sat Nov 5 03:45:56 2005
vdump: Dumped 8352986148 of 26725171759 bytes; 31.3% completed
vdump: Dumped 1533 of 5282 directories; 29.0% completed
vdump: Dumped 227281 of 759772 files; 29.9% completed

vdump: Status at Sat Nov 5 03:50:56 2005
vdump: Dumped 9622803120 of 26725171759 bytes; 36.0% completed
vdump: Dumped 1548 of 5282 directories; 29.3% completed
vdump: Dumped 340018 of 759772 files; 44.8% completed

vdump: unable to write to device ; [5] I/O error
vdump: unable to prompt input for retry on device; [25] Not a typewriter /datatel backup complete

Backing up /nic-users to /dev/ntape/tape0c at Sat Nov 5 03:59:51 PST 2005

vdump: can't open dev ; [5] I/O error /nic-users backup complete



BACKUPS COMPLETE

Ejecting tape /dev/ntape/tape0 at Sat Nov 5 04:05:51 PST 2005

Error on device named /dev/ntape/tape0 - Place SuperDLT1 tape drive unit #2 ONLINE

DEVIOGET ELEMENT CONTENTS
---------------- --------
category DEV_TAPE
bus DEV_SCSI
interface SCSI
device SuperDLT
adpt_num 0
nexus_num 15
bus_num 0
ctlr_num 2
slave_num 2
dev_name tz
unit_num 2
soft_count 0
hard_count 7
stat 0x5
DEV_BOM DEV_OFFLINE
category_stat 0x80
DEV_6666BPI

DEVGETINFO ELEMENT CONTENTS
------------------ --------
media_status 0x10001
BOM POS_VALID
unit_status 0x182
Offline 2_FM_Close NO_Rewind Compacting Buffered
record_size 0
density (current) 6666 BPI
density (on write) 0 BPI
Filemark Cnt 0
Record Cnt 0
Class 1 - DLT (tk)

MTIOCGET ELEMENT CONTENTS
---------------- --------
mt_type MT_ISSCSI
mt_dsreg 0x5
DEV_BOM DEV_OFFLINE
mt_erreg 0x2 Unit is not ready.
mt_resid 0
mt_fileno 0
mt_blkno 0
DEV_EEI_STATUS
version 0x2
status 0x6400 Device/bus reset occured
flags 0x1000007
CAM_STATUS SCSI_STATUS SCSI_SENSE CAM_DATA
cam_status 0x4 CCB request completed with an err
scsi_status 0x2 SCSI_STAT_CHECK_CONDITION
scsi_sense_data (hex)
70 0 2 0 0 0 0 16
0 0 0 0 4 3 0 0
0 0 82 2 81 0 0 67
90 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0
ASC/ASQ = 4/3 LUN Not ready, manual intervention required

We are running Tru64 5.1B in a cluster of two DS10 AlphaServers.

Thanks for any help!

Casey

[Ivan Ferreira]

If this is an external tape device, try turn it off and turn it on again. If you cannot eject the tape, you should call to hardware technical support.

[Casey Black_1]

Thanks for your response.

Is it safe to do this while the attached servers are running?

Casey

[Ivan Ferreira]

We use to do that and we have no problems.

Use a cleaning tape after that and replace the tape cartridge.

[Casey Black_1]

Thanks Ivan - we were able to get the tape out after power cycling while the servers were running.

Casey

[Casey Black_1]

Comments above.