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Unable to install sw with swinstall

 
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Stepan Pogorelskiy
Occasional Advisor

Unable to install sw with swinstall

I'm trying to install MirrorDisk/UX on to hpux 11.31. I have a cust ID and codeword for it. But still I'm unable to install this product from DVD, because of error in swinstall:


ERROR: Could not open remote depot/root "/cdrom" due to an RPC or
network I/O error.
* Retry number 1 of 1 for product information.
ERROR: Could not open remote depot/root "/cdrom" due to an RPC or
network I/O error.
ERROR: Cannot open source. Check above for errors, as well as the
daemon logfile on the source host (default location:
/var/adm/sw/swagentd.log).
ERROR: Cannot continue the Analysis Phase until the previous errors
are corrected.


Does anybody have a clue?
8 REPLIES 8
Johnson Punniyalingam
Honored Contributor

Re: Unable to install sw with swinstall

have you mounted the DVD ..?

ioscan -fnC disk --> look for DVD

mkdir /DVD

mount -F cdfs /dev/dsk/Cxtxdx /DVD

than

swinstall -s /DVD

Thanks,
Johnson
Problems are common to all, but attitude makes the difference
Stepan Pogorelskiy
Occasional Advisor

Re: Unable to install sw with swinstall

Yes, I've mounted the DVD and I see it's contents in swinstall. Then I choose any product there and have above error...

I did the same steps on other machine with similar config with no issues. But here I'm stuck...
Highlighted
Johnson Punniyalingam
Honored Contributor
Solution

Re: Unable to install sw with swinstall

# /sbin/rc2.d/S590Rpcd start (to restart the rpcd daemon)

# /usr/sbin/rpcbind

# ps -ef |grep rpc

Thanks,
Johnson

# /sbin/init.d/swagent start

# ps -ef |grep swagent

Problems are common to all, but attitude makes the difference
Stepan Pogorelskiy
Occasional Advisor

Re: Unable to install sw with swinstall

Thanks Johnson,
I've restarted rpcd and swagentd but unfortunately have no success yet...
Instalation still failing on analysys phase...
Johnson Punniyalingam
Honored Contributor

Re: Unable to install sw with swinstall

Hi Stepan,

>>
Instalation still failing on analysis phase... <<

could you please post the output at which point the analsysis fails,

would be much better to advice,

Thanks,
Johnson
Problems are common to all, but attitude makes the difference
Robert-Jan Goossens_1
Honored Contributor

Re: Unable to install sw with swinstall

Hi Stepan,

Could you post or attach the /var/adm/sw/swagentd.log?

Is this a new installation? Can you resolve the hostname + ip address?
# nslookup your_host_name
# nslookup ip_of_your_host_name
same result?

Regrads,
Robert-Jan
Stepan Pogorelskiy
Occasional Advisor

Re: Unable to install sw with swinstall

Robert-Jan, that's a great idea ;)
I've checked IP info with nslookup and found that in /etc/hosts there is a wrong info, and it does not correspond to what is configured in /etc/rc.config.d/netconf.
After fixind this and restarting swagentd with
/sbin/init.d/swagentd stop, start
Everything worked just fine even without reboot.

Thank you both ;)
Stepan Pogorelskiy
Occasional Advisor

Re: Unable to install sw with swinstall

Solution provided and accepted.
Thanks for quick and effective help ;)