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Using BackupExec Agent on HPUX

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Tim Nelson
Honored Contributor

Using BackupExec Agent on HPUX

Is anyone using backupexec on HPUX ? i.e. using remote "beremote" agent on HPUX.

Running into difficulties with it working when trusted password database is enabled.

I have the question into Symantec but just curious if there are any users here in the HPUX forums.

20 REPLIES
Tim Medford
Valued Contributor

Re: Using BackupExec Agent on HPUX

I have installed it for testing but we aren't doing much with it right now. We use Backup_exec to backup all of our windows servers and were thinking about wrapping HPUX into the mix. I don't use trusted security, so that was not an issue.

I think we'll end up sticking with Dataprotector running on HPUX. I wasn't able to get pre_exec and post_exec scripts (to stop and start oracle, etc...) working using the backup_exec agents.

Tim
Steven E. Protter
Exalted Contributor

Re: Using BackupExec Agent on HPUX

Shalom,

Where I am now we use Legato.

In my prior life and employment we were using backupexec for all importtant backups.

It was complex to install and cumbersome at times, but the data we backed up was recoverable.

Its important to not just tune your backups for good write performance, but make possible restores at a reasonable rate. A practice DR drill with backupexec is a good idea.

I am one of the few admins who has been through an actual data loss disaster and we found out that our very fast method for backups to be written resulted in restores being single threaded.

As far as the trusted password database for backupexec, I do not believe we used it.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Bill Sadvary
Frequent Advisor

Re: Using BackupExec Agent on HPUX

Tim,

Was you able to get BackupExec working with the trusted pwd database?

I'll be in the same boat here shortly..

-Bill
Tim Medford
Valued Contributor

Re: Using BackupExec Agent on HPUX

No, we punted on Backupexec and decided to install DataProtector instead.

One major drawback with BE is that it cannot run pre-exec and post-exec scripts on the hpux target. Dataprotector can do this.

That might be ok in some environments but it just wouldn't work for us.

Tim
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

Bill,

No, this has been out in engineering with Symantec for a number of months now..

Symantec did not seem real interested in fixing it as I was supposidly the only person in the world that was attempting to use their product as an enterprise solution.
I am on their notification list. tick tick.

I am currently using the legacy agent with success, although it is slower and has issue attemting to restore to a different destination. Symantec not interested in fixing this either as it is a "legacy" agent.

Bill Sadvary
Frequent Advisor

Re: Using BackupExec Agent on HPUX

Thanks, guys, for the quick replies. I am now on Symantec's notification list as well.

Here's the link to the support document:

http://seer.entsupport.symantec.com/docs/289165.htm

-Bill
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

Bill,

Here is the link to my issue.
http://seer.entsupport.symantec.com/docs/287319.htm

Perhaps if more people log calls about this issue Symantec may address it ?

Bill Sadvary
Frequent Advisor

Re: Using BackupExec Agent on HPUX

Tim,

Thanks for the replies.

When you mention there is an issue restoring to a different destination, is that destination a different directory on the same host or were you trying to restore to a different system?
Bill Sadvary
Frequent Advisor

Re: Using BackupExec Agent on HPUX


Sorry, I also meant to ask. Are you using shadowed passwords (/etc/shadow) or the protected password authentication database (/tcb/files/auth/r/root).

We're using the later.

-Bill
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

Bill,

1) When attempting to re-direct the restore to a different path there was issue. It complained that it could not find any files. Almost like it was looking for the new destination directory on the backup itself. ( i.e. bug ). Restoring to the exact same directory that the backup orgionated from works fine.

2) Using the HP Trusted, /tcb/files/auth. The interesting part here is that the legacy agent works and the new 11d agent does not ( like the code was there once upon a time and was taken away ).

Martin Gravel
Occasional Visitor
Solution

Re: Using BackupExec Agent on HPUX

Same issue here, running BE 12 with RALUS agent on HP-UX 11.11. Works fine in regular /etc/passwd mode, I tried C2 trusted mode, and also the ShadowPassword module, which only purpose is to move encrypted passwords from the /etc/passwd to the more restricted /etc/shadow file. Once installed, I run the "pwconv" command to convert the /etc/passwd. As soon as it is finished, the BackupExec server cannot connect to the Ralus agent, even after a stop/start of the BERemote service. If I run the "pwunconv" command to rollback the change, then the BE console can connect to the HP-UX server and list the directories.

Have you got any answer from Symantec? Can you tell me exactly which legacy version you're using, and how you got it?

Thanks in advance.
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

I believe I downloaded the legacy agent from symantecs website. It is simply the UNIX agent for release 10.

Symantec's answer was that they were not going to fix anything. I must be the only customer that is using it and they do not care.

It might help if every that is having an issue open a call and complain. Maybe then symantec would realize that more than one person is trying to use their product ?

I am currently in the process of replacing all of our backup exec installations with HP Data Protector. It does the same thing and also works across platforms;) It is probably even cheaper.

Hey if HP is going to help then why not give them my money instead of Symantec.



Martin Gravel
Occasional Visitor

Re: Using BackupExec Agent on HPUX

We used to run HP Data protector (OmniBack were the first versions of the program).

If you can afford it, the software is great, but our monthly license and support fees were very high (3 servers, the bill ran for over 700$ per month).

Using already Symantec's BackupExec on Windows with a tape library, it made sense to have the HP boxes join the parade. Works great until we are audited by security specialists who urge us to safeguard the passwd file.

I'll try to find the RALUS agent version 10, and see how it goes. Thanks for the input, after a year and a half of this thread being idle, I'm very pleased to get an answer so soon!.

I will definitely place a service call to Symantec, there will be twice as much customers involved! :)

I'll post my findings soon hopefully.
Bill Sadvary
Frequent Advisor

Re: Using BackupExec Agent on HPUX

Just adding my two cents..

I lost the security battle and had to convert from a trusted password database to having passwords in the /etc/passwd. The servers are secured on an internal VLAN and behind a firewall, etc, so I'm not losing a whole lot of sleep over it.

We're running 11.23 and..

Symantec Backup Exec for Windows Servers Remote Agent for Linux/Unix Servers 11.00.7170

Which came from this file that I got from the Windows admin..

BEWS_11D.7170_LINUX-UNIX-MAC-NT4_AGENTS.2.tar

As well as these two patches (which didn't seem to make a whole lot of difference)...

HF51-HP-UX.tar
VRTSralusPatch.tar

It's been running fine for about a month now.

I also logged a call with Symantec, about a year ago. So that makes three of us now.

Inch by inch..

-Bill
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

Martin,

I still have this thread on email alerts cuz you never know when someone has something to add...

Now that we have 3 people interested maybe Symantec will step it up.

Here is the biggest argument. The 10d / Legacy agent works with HPUX Trusted password systems. 11d and onward does not. It is obvious to me that someone broke something.

By geezus batman, take the code from the legacy agent, port it into the new agents and be done with it.. Don't even have to reinvent anything.

.....
Tricia Sambrano
Frequent Advisor

Re: Using BackupExec Agent on HPUX

I am also having trouble installing the BackupExec agent onto HP-UX 11.23. In addition I am on Itanium. I installed the v11.7170 but I cannot get it to connect to the BackupExec Server. Would anyone be able to post their ralus.cfg or any sort of tweaks they had to do to get it to work?

Absolutely amazing the lack of support Symantec gives!

Thanks!
Trish
UNIX IS user friendly... it's just selective about who its friends are. -Fabio Esquivel
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

The backup exec ralus unix agent does not work with HPUX using the trusted password db.

I have not tested it with HPUX shadow password though.

Other options:

1)Use the legacy agent. It works well with the exception that you must restore to the same server same directory from where the backup was taken.

2) Do not enable trusted password db.

Martin Gravel
Occasional Visitor

Re: Using BackupExec Agent on HPUX

According to Symantec's support, the legacy agent is not compatible with BackupExec 12 and beyond, so if you decide to go that way, it will prevent you from upgrading your Windows installation to the latest version of Backup Exec...

We run on BE 12.5, still got the issue with trusted database, and Symantec cannot even promise that it will be fixed in next major release (13.0)...
Tim Nelson
Honored Contributor

Re: Using BackupExec Agent on HPUX

Probably a case and point Martin.

If you have an enterprise that includes HPUX then find an enterprise backup solution that supports it.

My case with Symantec was opened when 11d first came out. I do not believe Symantec has any interest in supporting HPUX.

Steve Snyder
Occasional Advisor

Re: Using BackupExec Agent on HPUX

well heck, I'm #4 then. We called symantec about a year ago because we couldn't get it working on our trusted systems when we installed BUE 12.0. I was hoping that 12.5 resolved the matter.

You'd think that symantec would resolve the issue as it's not an optional feature for DOD installations. Cripes, guess I'm stuck with that POS netbackup for the time being.

Has anyone confirmed (i.e., tried) running the legacy 10.x agent in conjunction with 12.X?

thanks.