Value: "SERIOUS (4)" for Resource: "/storage/events/disks/default/1_0_0_3_0.6.0"

[grshankar]

Hi all,
From past few weeks we are receiving EMS alerts.As - EMS Event Notification ------ Value: "SERIOUS (4)" for Resource: "/storage/events/disks/default/1_0_0_3_0.6.0" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 393936915 -r /storage/events/disks/default/1_0_0_3_0.6.0 -n 393936910 -a


/opt/resmon/bin/resdata -R 393936915 -r /storage/events/disks/default/1_0_0_3_0.6.0 -n 393936923 -a

CURRENT MONITOR DATA:

Event Time..........: Sun Oct 31 20:42:16 2010
Severity............: SERIOUS
Monitor.............: disk_em
Event #.............: 100172
System..............: will.wellborn.com

Summary:
Disk at hardware path 1/0/0/3/0.6.0 : Device connectivity or hardware
failure


Description of Error:

The device was not ready to process requests, but the cause is not
reportable.

Probable Cause / Recommended Action:

If the device is a removable medium, this message is informational,
indicating that I/O was attempted when a diskette was not inserted in the
drive. Place a diskette in the drive before trying to use it.

Alternatively, the device may be in a state where it could not process
this, or any, request. Cycle power to the device.

Alternatively, there could be more than one device having the same address
on the SCSI bus. Make all the addresses on the SCSI bus unique.

Alternatively, one or both of the terminators on the SCSI bus may be
missing. Install the terminators in their proper locations at the ends of
the SCSI bus.

Alternatively, the SCSI cable may have become detached from the device.
Re-attach the cable.

Alternatively, the SCSI cable may have failed. Replace it.

Alternatively, if another entry corresponding to this condition appears in
the log for this device, the device has experienced a hardware failure.
Contact your HP support representative to have the device checked.

Additional Event Data:
System IP Address...: 10.0.1.34
Event Id............: 0x4cce1af800000000
Monitor Version.....: B.01.01
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_disk_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/S16K-A
OS Version......................: B.11.11
STM Version.....................: A.59.00
EMS Version.....................: A.04.20
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/scsi.htm#100172

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v



Component Data:
Physical Device Path...: 1/0/0/3/0.6.0
Device Class...........: Disk
Inquiry Vendor ID......: HP 36.4G
Inquiry Product ID.....: ST336752LC
Firmware Version.......: HP05
Serial Number..........: 3ET02CF0

Product/Device Identification Information:

Logger ID.........: disc30; sdisk
Product Identifier: Disk
Product Qualifier.: HP 36.4GST336752LC
SCSI Target ID....: 0x06
SCSI LUN..........: 0x00

SCSI Command Data Block:

Command Data Block Contents:
0x0000: 00 00 00 00 00 00

Command Data Block Fields (6-byte fmt):
Command Operation Code...(0x00)..: TEST UNIT READY
Logical Unit Number..............: 0

Hardware Status: (not present in log record).

SCSI Sense Data:

Undecoded Sense Data:
0x0000: 70 00 02 00 00 00 00 0A 00 00 00 00 04 00 02 00
0x0010: 00 00

SCSI Sense Data Fields:
Error Code : 0x70
Segment Number : 0x00
Bit Fields:
Filemark : 0
End-of-Medium : 0
Incorrect Length Indicator : 0
Sense Key : 0x02
Information Field Valid : FALSE
Information Field : 0x00000000
Additional Sense Length : 10
Command Specific : 0x00000000
Additional Sense Code : 0x04
Additional Sense Qualifier : 0x00
Field Replaceable Unit : 0x02
Sense Key Specific Data Valid : FALSE
Sense Key Specific Data : 0x00 0x00 0x00

Sense Key 0x02, NOT READY, indicates that the logical unit addressed
cannot be accessed. Operator intervention may be required to correct
this condition.

The combination of Additional Sense Code and Sense Qualifier (0x0400)
indicates: Logical unit not ready, cause not reportable.



ioscan -fnH 1/0/0/3/0.6.0
Class I H/W Path Driver S/W State H/W Type Description
=======================================================================
disk 0 1/0/0/3/0.6.0 sdisk CLAIMED DEVICE HP 36.4GST336752LC

Thanks in Advance.

[grshankar]

Need assist to get rid of this Alerts.

[Alzhy]

Well.. it will go away once the issue with the disk has been addressed.

Has it been replaced or reseated? It looks like it is an internal disk to an r or n class machine.

[grshankar]

Thanks Alzhy,
It's Rp8400 box & a internal scsi disk.
I did checkout the cstm it says information failed for scsi disk.
Can you let me know how to get out of this.

[Alzhy]

"Fix" the disk issue and issue will go away.

[Shibin_2]

Determine whether it is a real disk issue.
Try to re-seat it, most of the time it helps.

I can see that your STM and EMS versions are very low. By upgrading those, if it is false alarm, will resolve the bugs.

[grshankar]

We started getting the alerts after the reboot. I did checkout the disk it's okay.
Can you let know the latest version

[Alzhy]

Namaste!

How did you "checkout" the disk was okay? Physical checks? Better check again sir. EMS does not lie. Engage HP Support to have the Disk replaced.

Or you can do:

dd if=/dev/rdsk/cXtYdZ of=/dev/null bs=1024k

and observer you syslogs or dmesg ouput show the errors.


Cheers.

[Shibin_2]

As Alzhy said, determine the disk error using dd command first.

Then will consider the update of EMS / STM. It is available at softwaredepot at hp.