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failed HDD repalcment

failed HDD repalcment

Hi

 

We done the failed HDD replacement for rp servers.after breaking  the mirror,when we removed the failed  disk ,, OS got reboooted.

 

When we logged a case with HP,it was informed that in rp server  there are 3 slots .. and currently both disk are in same scsi channels that is slot A and Slot B.

 

1.is this the reason for OS reboot.

 

2.How  to confirm in which slot HDD are located

 

regards

 

Madhu

5 REPLIES
S_Logan
HPE Pro

Re: failed HDD repalcment

Hi Madhu,

 

Hope you are specifying rp34XX server, as it has 3 slots for disks,

 

>>>>>1.is this the reason for OS reboot.

It has to be identified by the RCE using Logs (hardware logs and software logs).

 

>>>>2.How  to confirm in which slot HDD are located

Slot A- Bottom

Slot B-Middle

SLot C-Top

 

Slot A and Slot B sahring the same channel it can be identified from the IO hardware path

 

If you are not using rp34XX server , please confirm/update the server model.

 

HTH,

Surendar

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Re: failed HDD repalcment

will the hard disk located in same slot,is the reason for OS rebooot,when failed HDD was removed ??

 

but I have  seen both HDD are in same slot and replaced failed disk,but never faced that condition.

 

 

S_Logan
HPE Pro

Re: failed HDD repalcment

Hi Madhu,

Do you have any hardware logs or OS logs to share?

 

As those will help to check the reason for reboot..

 

HTH,

Surendar

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Re: failed HDD repalcment

Hi Surrendar

 

 

I dont have logs,,it happened before 2 months..I shared the logs with HP,,they said,they cant find any  reason from the logs.

 

but they suggested HDD located in same slot might be the reason.

 

 

regards

 

Madhu

S_Logan
HPE Pro

Re: failed HDD repalcment

Hi Madhu,

 

The disks are located in Same channel might be one of the reason.

However, it would be better concluding after the verification of the logs as in this case it is not possible now.

 

I appreciate your cooperation on this. As you involved engineer for this and verified the system.

 

HTH,

Surendar

Was the post useful? Click on the WHITE KUDOS! Star.

For HP Guided Troubleshooting; http://www.hp.com/support/hpgt

 

 

I work for HPE

If you feel this solution was helpful please click the KUDOS! thumb below!