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modem issues
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10-26-2010 05:12 AM
10-26-2010 05:12 AM
The modem is set up in SAM on a PCI Mux, as /dev/ttyd2a1, HW: 0/4/0/0
The modem has been behaving flaky lately. It's used for faxing and faxes fail 30% of the time.
I've replaced the modem, cables, even the phone number/dial tone, etc. etc. and now just want to try re-starting any processes related to it on the unix box.
Can someone tell me what I'd need to do, short of booting the server. Can it be done in SAM?
Thanks,
Fred
Solved! Go to Solution.
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10-26-2010 05:52 AM
10-26-2010 05:52 AM
Solution- wrong phone number
- wrong area code
- did not dial 8 or 9 for outside line
- dialed 8 or 9 but it's not required
- dial 1 but not needed
- did not dial 1 but it is needed
- receiving fax is busy (but fax software should hanlde this)
- receiving fax jams during reception/printing
- receiving fax is a computer which ran out of space or rebooted or other problems
If your fax software doesn't provide this information in a detailed log, find another fax software vendor.
Bill Hassell, sysadmin
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10-26-2010 05:57 AM
10-26-2010 05:57 AM
Re: modem issues
Re: modem issues
Fred
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10-26-2010 06:32 AM
10-26-2010 06:32 AM
Re: modem issues
Re: modem issues
Fred
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10-26-2010 05:58 PM
10-26-2010 05:58 PM
Re: modem issues
Re: modem issues
Bill Hassell, sysadmin
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10-27-2010 08:01 AM
10-27-2010 08:01 AM
Re: modem issues
Re: modem issues
And I hate them all for it.
:-)
Remember, true humility only comes from professional humiliation.
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10-27-2010 10:52 AM
10-27-2010 10:52 AM
Re: modem issues
Re: modem issues
I have a window tonight where I can reboot the whole dang unix box, I may just do that. A sledge hammer, I know. But then I'll know.
Fred
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10-27-2010 11:05 AM
10-27-2010 11:05 AM
Re: modem issues
Re: modem issues
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10-27-2010 11:22 AM
10-27-2010 11:22 AM
Re: modem issues
Re: modem issues
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10-27-2010 02:54 PM
10-27-2010 02:54 PM
Re: modem issues
Re: modem issues
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10-28-2010 12:32 AM
10-28-2010 12:32 AM
Re: modem issues
Re: modem issues
Running tusc will quickly tell you what opens/stats are being done.
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10-28-2010 06:43 AM
10-28-2010 06:43 AM
Re: modem issues
Re: modem issues
I'm convinced now it is related to the fax software itself, and will pursue that.
Lock file - that does seem likely, I'm looking for it. VSI-Fax also maintains a database which might be hosed. I have plenty to look at.
Thanks all for the assistance.
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10-28-2010 01:41 PM
10-28-2010 01:41 PM
Re: modem issues
Re: modem issues
That's good advice too, but what I was talking about was left over lock files after the program died/waskilled/crashed - tusc wouldn't show that, unless remnants of the program were still up.
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10-28-2010 03:09 PM
10-28-2010 03:09 PM
Re: modem issues
Re: modem issues
I suspect that both the MultiTech modem as well as the controlling software may be the issue. I'm sure better communications methods have been designed into new fax machines -- the software may have been improved too. I would see if you can get a trial version of the latest VSIfax software.
Bill Hassell, sysadmin
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10-29-2010 04:16 AM
10-29-2010 04:16 AM
Re: modem issues
Re: modem issues
I have a windows-based fax server for the rest of the company but these folks can't use it due to the format particular documents they send. But if I can get them to use email I can retire this older VSI-Fax stuff.
Thanks again.
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10-29-2010 05:14 PM
10-29-2010 05:14 PM
Re: modem issues
Re: modem issues
Sure it will. When you restart, it has to open and or stat that file and tusc will show those syscalls.
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