printer disable by itself

[subodhbagade]

Hi,

Please help me for following issue:--

We are having the sap network printer and it is configured on HP-ux server, this queue continually disables itself. Numerous files are waiting to print on it.

(1) lpstat –a showing accepting print request
(2) print queue has been enabled but after some time it is again disabled by itself.

(3)sam o/p is as

Enabled Accepting │
Name Type To Print Requests Location

CRMTG network no yes -

(4) It should map to IP address LPD queue but I can ping the
IP.

Please let me know your inputs


Regards,
Subodh.

[Sajith P V]

Just try restarting the printer service..

#lpshut
then
#lpsched

[subodhbagade]

Hi,

(1)We have restarted the print queue manually but no luck.

(2) Should i try ?

lpshut queue name
lpsched queue name

(3)pls find attached log of LP,

How to make it enable permanently.

Regards,
Subodh.

[Bill Hassell]

There is no way to enable the printer permanently. It is getting disabled because the printer goes offline or if it is located on another server, the server is having problems. The remote printer protocol is quite primitive and quite difficult to troubleshoot. It is much more reliable to use a printer with HP's JetDirect interface, either an HP printer with a network connection or a printer that uses an HP external JetDirect adapter.

[Steven E. Protter]

Shalom Subodh,

To build on prior ideas.

There is no way for a printer to disable itself. It is not smart enough to do that.

What happens is conditions are met in the print spool that cause the printer status to go off line.

These conditions are logged, and they can be dealt with depending on what they are.

SEP