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problem with my server GS80

wangmx
Respected Contributor

problem with my server GS80

Hi ALL,
i have problem with my server GS80.
During the hardware test i see this message:
PHASE1-STEP 6.
I think that may hardware is bad.
How to start the system ,and solve the problem?
Thanks
8 REPLIES
Venkatesh BL
Honored Contributor

Re: problem with my server GS80

Does the console have any info on what "Step 6" is?
wangmx
Respected Contributor

Re: problem with my server GS80

The PHASE1-STEP 6 message is in LCD,The Console is not work.
wangmx
Respected Contributor

Re: problem with my server GS80

Now i think reboot the server ,but its REBOOT button is not work.

There is a message 'PHASE1-STEP 6' in LCD,and its Console is not work!

Help me please
thanks
Devesh Pant_1
Esteemed Contributor

Re: problem with my server GS80

Wandmmx,
try to disconnect the power chord and reinsert the power chords to the powersupply and then use the front panel to power the server on.
thanks
DP
wangmx
Respected Contributor

Re: problem with my server GS80

thanks DP,The console is work ,it display message is in attachment.

help me pls,thanks

Aco Blazeski
Regular Advisor

Re: problem with my server GS80

Possible reason may be bad backplane:
from the attached file it can be seen that all CPUs are marked as failed , and also QBB backplane is marked as failed.
Possibility all four CPUs to be bad is small, so it is most probably that the problem is backplane.

So call HP support...

I had some very bad experience with GS80, so before troubleshooting it is good to have not only new backplane on site, but also other components (CPU, PSM, ...)
amrelsayed
Frequent Advisor

Re: problem with my server GS80

Hi Wangmx,

the description of your error is the following:

QSD_REV invalid for QSD1

Try to upgrade your system from the SCM console before replacing any part.

Best Regards,

Amr elsayed
Try To Be Smart
amrelsayed
Frequent Advisor

Re: problem with my server GS80

sorry i mean firmware upgrade.
Try To Be Smart