rx1620 running 11.31 crashes regularly

[Dennis Raesner_2]

Has anyone had an issue with 11.31 continually crashing after installing 11.31 on a rx1620. Here is the stack trace:

# q4 /var/adm/crash/crash.0

HP KWDB 3.2.3 for HP Itanium (32 or 64 bit) and target HP-IPF 11.2x.
Copyright 1986 - 2001 Free Software Foundation, Inc.
Hewlett-Packard KWDB 3.2.3 12-May-2009 21:15 is covered by the
GNU General Public License. Type "show copying" to see the conditions to
change it and/or distribute copies. Type "show warranty" for warranty/support.
..
crashdump information:
hostname svhp578a
model ia64 hp server rx1620
panic Fault when executing in kernel mode
release @(#) $Revision: vmunix: B.11.31_LR FLAVOR=perf
dumptime 1251247583 Tue Aug 25 19:46:23 CDT 2009
savetime 1251247851 Tue Aug 25 19:50:51 CDT 2009
dumptype Non Compressed

Event selected is 0. It was a panic
#0 0xe0000000022f26e0:0 in panic_save_regs_switchstack+0x110
(0x692, 0xe0000000022ed660, 0x284000206c61059f, 0xe000000100d606b0,
0xe000000100d607b0, 0x0, 0xe000000100d60770, 0xe000000100d606f0)

q4> trace event 0
Event selected is 0. It was a panic
#0 0xe0000000022f26e0:0 in panic_save_regs_switchstack+0x110 ()
#1 0xe0000000022ed6a0:0 in panic+0x410 ()
at /ux/core/kern/em/svc/shutdown/panic.c:376
#2 0xe0000000025763a0:0 in bad_kern_reference+0xa0 ()
at /ux/core/kern/common/vm/vasm/vas_proc.c:4400
#3 0xe00000000086f780:0 in $cold_pfault+0x6c0 ()
#4 0xe00000000103aad0:0 in vm_hndlr+0xc40 ()
at /ux/core/kern/em/svc/misc/hl_ivt.c:1061
#5 0xe000000002112780:0 in bubbleup+0x880 ()
#6 0xe0000000019ed230:0 in ib_ha_evd_set+0x180 ()
at /ux/core/isu/IBand/kern/src/common/ib_subsys/ibcm.c:3894 <--- Trap in Kernel mode
#7 0xe0000000019ca120:0 in ib_subsys_open+0x20 ()
at /ux/core/isu/IBand/kern/src/common/ib_subsys/ib_subsys.c:282
#8 0xe000000000ec3e70:0 in inline call_open_close+0x380 ()
at /ux/core/kern/common/fs/misc/spec_vnops.c:1811
#9 0xe000000000ec3af0:0 in opend+0x390 ()
at /ux/core/kern/common/fs/misc/spec_vnops.c:1529
#10 0xe00000000110a160:0 in spec_open+0x400 ()
at /ux/core/kern/common/fs/misc/spec_vnops.c:193
#11 0xe000000001076df0:0 in inline vns_copen+0x2f ()
at /ux/core/kern/common/fs/vfs/vfs_vnode.c:625
#12 0xe000000001076dc0:1 in vn_open+0x301 ()
at /ux/core/kern/common/fs/vfs/vfs_vnode.c:547
#13 0xe0000000010a2020:0 in inline copen+0x120 ()
at /ux/core/kern/common/fs/vfs/vfs_scalls.c:702
#14 0xe0000000010a1f00:0 in open+0x90 ()
at /ux/core/kern/common/fs/vfs/vfs_scalls.c:615
#15 0xe000000000fe7310:0 in syscall+0x590 ()
at /ux/core/kern/common/svc/scall/syscall.c:1742
#16 0xe000000131c80480 in ?? ()
q4>

[Dennis Handly]

I would suggest you contact the Response Center with your stack trace and dump.

[Roopesh Francis_1]

As Dennis H suggested,HP Response Center is the right team to contact for crash dump analysis.Hope you have valid support contract with HP.

Thanks

[Turgay Cavdar]

If you dont have a valid support, try to install latest patches if not already installed.

[Torsten.]

Meanwhile you should check the firmware too, should be

Current firmware revisions

iLO MP FW : E.03.30
BMC FW : 04.01
EFI FW : 05.48
SYSTEM FW : 04.27


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=447330&swItem=ux-54921-1&prodNameId=441905&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=1

[Tingli]

Is there anything in syslog.log?

[Steven E. Protter]

Shalom,

send the q4 analysis to HP.

They will find a patch is missing.

Do the latest firmware and QPK installs.

SEP

[Dennis Raesner_2]

All,

Looks like we're good on the firmware, patch bundles, there is nothing related in syslog, and unfortunately we don't have service contracts with HP for our 2 rx1620's. It's probably going to be a patch or patches that aren't included in the September 2009 bundles.

Thanks for all the input so far.

[svhp578a] MP:CM> sysrev
SYSREV

Current firmware revisions

MP FW : E.03.30
BMC FW : 04.01
EFI FW : 05.48
System FW : 04.27

FEATURE11i B.11.31.0909.341b Feature Enablement Patches for HP-UX 11i v3, September 2009
HWEnable11i B.11.31.0909.341b Hardware Enablement Patches for HP-UX 11i v3, September 2009
OnlineDiag B.11.31.05.06 HPUX 11.31 Support Tools Bundle, March 2009
QPKAPPS B.11.31.0909.341a Applications Patches for HP-UX 11i v3, September 2009
QPKBASE B.11.31.0909.341a Base Quality Pack Bundle for HP-UX 11i v3, September 2009

[Dennis Raesner_2]

This was caused by NetBackup version 5.1. When NetBackup was removed the kernel panics / system crashes stopped.

Thanks for the assistance.

[Dennis Raesner_2]

The continual crashing of this rx1620 after installing HP-UX 11.31 was actually resolved by upgrading WBEM A.02.07.04 to WBEM A.02.09.