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rx1620 running 11.31 crashes regularly

Dennis Raesner_2
Occasional Advisor

rx1620 running 11.31 crashes regularly

Has anyone had an issue with 11.31 continually crashing after installing 11.31 on a rx1620. Here is the stack trace:

# q4 /var/adm/crash/crash.0

HP KWDB 3.2.3 for HP Itanium (32 or 64 bit) and target HP-IPF 11.2x.
Copyright 1986 - 2001 Free Software Foundation, Inc.
Hewlett-Packard KWDB 3.2.3 12-May-2009 21:15 is covered by the
GNU General Public License. Type "show copying" to see the conditions to
change it and/or distribute copies. Type "show warranty" for warranty/support.
..
crashdump information:
hostname svhp578a
model ia64 hp server rx1620
panic Fault when executing in kernel mode
release @(#) $Revision: vmunix: B.11.31_LR FLAVOR=perf
dumptime 1251247583 Tue Aug 25 19:46:23 CDT 2009
savetime 1251247851 Tue Aug 25 19:50:51 CDT 2009
dumptype Non Compressed

Event selected is 0. It was a panic
#0 0xe0000000022f26e0:0 in panic_save_regs_switchstack+0x110
(0x692, 0xe0000000022ed660, 0x284000206c61059f, 0xe000000100d606b0,
0xe000000100d607b0, 0x0, 0xe000000100d60770, 0xe000000100d606f0)

q4> trace event 0
Event selected is 0. It was a panic
#0 0xe0000000022f26e0:0 in panic_save_regs_switchstack+0x110 ()
#1 0xe0000000022ed6a0:0 in panic+0x410 ()
at /ux/core/kern/em/svc/shutdown/panic.c:376
#2 0xe0000000025763a0:0 in bad_kern_reference+0xa0 ()
at /ux/core/kern/common/vm/vasm/vas_proc.c:4400
#3 0xe00000000086f780:0 in $cold_pfault+0x6c0 ()
#4 0xe00000000103aad0:0 in vm_hndlr+0xc40 ()
at /ux/core/kern/em/svc/misc/hl_ivt.c:1061
#5 0xe000000002112780:0 in bubbleup+0x880 ()
#6 0xe0000000019ed230:0 in ib_ha_evd_set+0x180 ()
at /ux/core/isu/IBand/kern/src/common/ib_subsys/ibcm.c:3894 <--- Trap in Kernel mode
#7 0xe0000000019ca120:0 in ib_subsys_open+0x20 ()
at /ux/core/isu/IBand/kern/src/common/ib_subsys/ib_subsys.c:282
#8 0xe000000000ec3e70:0 in inline call_open_close+0x380 ()
at /ux/core/kern/common/fs/misc/spec_vnops.c:1811
#9 0xe000000000ec3af0:0 in opend+0x390 ()
at /ux/core/kern/common/fs/misc/spec_vnops.c:1529
#10 0xe00000000110a160:0 in spec_open+0x400 ()
at /ux/core/kern/common/fs/misc/spec_vnops.c:193
#11 0xe000000001076df0:0 in inline vns_copen+0x2f ()
at /ux/core/kern/common/fs/vfs/vfs_vnode.c:625
#12 0xe000000001076dc0:1 in vn_open+0x301 ()
at /ux/core/kern/common/fs/vfs/vfs_vnode.c:547
#13 0xe0000000010a2020:0 in inline copen+0x120 ()
at /ux/core/kern/common/fs/vfs/vfs_scalls.c:702
#14 0xe0000000010a1f00:0 in open+0x90 ()
at /ux/core/kern/common/fs/vfs/vfs_scalls.c:615
#15 0xe000000000fe7310:0 in syscall+0x590 ()
at /ux/core/kern/common/svc/scall/syscall.c:1742
#16 0xe000000131c80480 in ?? ()
q4>
12 REPLIES
Dennis Handly
Acclaimed Contributor

Re: rx1620 running 11.31 crashes regularly

I would suggest you contact the Response Center with your stack trace and dump.
Roopesh Francis_1
Trusted Contributor

Re: rx1620 running 11.31 crashes regularly

As Dennis H suggested,HP Response Center is the right team to contact for crash dump analysis.Hope you have valid support contract with HP.

Thanks
Turgay Cavdar
Honored Contributor

Re: rx1620 running 11.31 crashes regularly

If you dont have a valid support, try to install latest patches if not already installed.
Torsten.
Acclaimed Contributor

Re: rx1620 running 11.31 crashes regularly

Meanwhile you should check the firmware too, should be

Current firmware revisions

iLO MP FW : E.03.30
BMC FW : 04.01
EFI FW : 05.48
SYSTEM FW : 04.27


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=447330&swItem=ux-54921-1&prodNameId=441905&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=1

Hope this helps!
Regards
Torsten.

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Tingli
Esteemed Contributor

Re: rx1620 running 11.31 crashes regularly

Is there anything in syslog.log?
Steven E. Protter
Exalted Contributor

Re: rx1620 running 11.31 crashes regularly

Shalom,

send the q4 analysis to HP.

They will find a patch is missing.

Do the latest firmware and QPK installs.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Dennis Raesner_2
Occasional Advisor

Re: rx1620 running 11.31 crashes regularly

All,

Looks like we're good on the firmware, patch bundles, there is nothing related in syslog, and unfortunately we don't have service contracts with HP for our 2 rx1620's. It's probably going to be a patch or patches that aren't included in the September 2009 bundles.

Thanks for all the input so far.

[svhp578a] MP:CM> sysrev
SYSREV

Current firmware revisions

MP FW : E.03.30
BMC FW : 04.01
EFI FW : 05.48
System FW : 04.27

FEATURE11i B.11.31.0909.341b Feature Enablement Patches for HP-UX 11i v3, September 2009
HWEnable11i B.11.31.0909.341b Hardware Enablement Patches for HP-UX 11i v3, September 2009
OnlineDiag B.11.31.05.06 HPUX 11.31 Support Tools Bundle, March 2009
QPKAPPS B.11.31.0909.341a Applications Patches for HP-UX 11i v3, September 2009
QPKBASE B.11.31.0909.341a Base Quality Pack Bundle for HP-UX 11i v3, September 2009
Dennis Raesner_2
Occasional Advisor

Re: rx1620 running 11.31 crashes regularly

This was caused by NetBackup version 5.1. When NetBackup was removed the kernel panics / system crashes stopped.

Thanks for the assistance.
Dennis Raesner_2
Occasional Advisor

Re: rx1620 running 11.31 crashes regularly

The continual crashing of this rx1620 after installing HP-UX 11.31 was actually resolved by upgrading WBEM A.02.07.04 to WBEM A.02.09.
Steven E. Protter
Exalted Contributor

Re: rx1620 running 11.31 crashes regularly

Shalom,

We are a netbackup shop. We've been migrating to 6.x. Many other problems, but not this problem.

Test and verify carefully. Veritas (Symmantec) should be able to get you a fix.

SEP
Steven E Protter
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
Dennis Raesner_2
Occasional Advisor

Re: rx1620 running 11.31 crashes regularly

Thanks for the follow up Steven E.
The final resolution was that WBEM needed to be upgraded.

Jun 22, 2010 17:22:40 GMT N/A: Question Author

The continual crashing of this rx1620 after installing HP-UX 11.31 was actually resolved by upgrading WBEM A.02.07.04 to WBEM A.02.09.
Dennis Raesner_2
Occasional Advisor

Re: rx1620 running 11.31 crashes regularly

The continual crashing of this rx1620 after installing HP-UX 11.31 was resolved by upgrading WBEM A.02.07.04 to WBEM A.02.09.