sam execution problem

[semmar_1]

hello
when i execute the sam and i will add a new user a problem occur :
process LANG=C LC_ALL=C /usr/sam/lbin/samx -C -p 1570 -s users /usr/sam/lib/ug.ui exited with a non zero exit .
status sh:1697 bus error (coredump )
the OS is hpux10.20 and the server is a D class .it seem a patch problem ?
can you help me
semmar

[Michael Steele_2]

Does the user have root access?

Check for these 10.20 SAM patches:

s700_800 10.20 Cumulative SAM/ObAM Patch PHCO_22268
s700_800 10.20 LVM commands cumulative patch PHCO_23437 PHCO_23437
s800 10.20 SIG_IGN/SIGCLD,LVM,JFS,PCI/SCSI cumulative patch PHKL_16751
s700_800 10.20 R5.1 SNAplus2 Common cumulative patch PHNE_20438
s700_800 10.20 R6.10.20 SNAplus2 Common patch PHNE_20212
notes PHNE_21214
s700_800 10.20 ATM-HSC and HP-PB 3.0/6.0 cumulative patch PHNE_21423
notes PHNE_25500
s700_800 10.20 ATM PCI,HSC and HP-PB cumulative patch PHNE_25501
notes PHNE_25501
s700_800 10.X OV ITO4.0X cons. HP-UX Server patch A.04.19 PHSS_19987
notes PHSS_19987
s700_800 10.20 Xserver cumulative patch PHSS_26583
notes PHSS_26583

[Chapaya]

Hi ,
It's for sure a patch problem .

I see that the error make a core dump ,
check the dump by :
strings /core |more

see what is the reason for this dump .

good luck ,
Eran .

[Michael Tully]

Loading the latest cumulative SAM patch and it's dependancies should solve this problem. Even better plan for it and create an ignite tape or two first.

You can get the latest ignite from here which is totally independent from any other patches:

http://www.software.hp.com/products/IUX/download.html
e.g. on how to create a tape:

# /opt/ignite/bin/make_tape_recovery -x inc_entire=vg00 -I -v -a /dev/rmt/0mn