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Re: shutdown problem for rx3600

 
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Matti_Kurkela
Honored Contributor

Re: shutdown problem for rx3600

Look into /etc/rc.log.OLD: if something went wrong in the shutdown, this file is where the error messages would be recorded.

(Originally it would have been /etc/rc.log, but renamed to /etc/rc.log.OLD in the next system startup.)

MK
donna hofmeister
Trusted Contributor

Re: shutdown problem for rx3600

ok...with the dvd drive pulled, 'shutdown -r' is still resulting in the box panicing upon shutdown completion.

 

the console listing is attached.  this still feels like something hardware related...

Dennis Handly
Acclaimed Contributor

Re: shutdown problem for rx3600

>the console listing is attached.

 

These errors indicate you have a garbage file left in /etc/rc.config.d/:

/sbin/rc[82]: 1500: not found.

...

/sbin/rc1.d/K410Rpcd[30]: 1500: not found.

 

I don't think it is related to your crash (unless you incorrectly fiddled with a config file) but you should fix it.

 

>Closing open logical volumes... Done

>panic : Failed to halt all processors

...

>Closing open logical volumes... Done

>Bad News: pr == 0x144000406c61001d

 

It seems that this is where it goes wrong.  During the shutdown.

donna hofmeister
Trusted Contributor

Re: shutdown problem for rx3600

yeah...i noticed the rc.config.d messages.  i, too, don't think they're related.

 

yeah #2 -- that's where it all goes wrong.  perhaps some kind hp-insider could plug some of these messages/number into their call tracker and say <this> is the problem?  :-)

Dennis Handly
Acclaimed Contributor

Re: shutdown problem for rx3600

>I noticed the rc.config.d messages.

 

But have you fixed it yet?  :-)

 

>perhaps some kind hp-insider could plug some of these messages/number into their call tracker ...

 

That's what the HPSC is for.

Todd McDaniel_1
Honored Contributor

Re: shutdown problem for rx3600

Donna, I don't see that you have reviewed the shutdown log. any data in there?

also, please bring the box down into single user mode first, then note any errors, and reboot from there. I will bet you a donut it will come up clean.
Unix, the other white meat.
donna hofmeister
Trusted Contributor

Re: shutdown problem for rx3600

there's nothing (interesting) in the shutdown log.  i think we (collectively) have decided that the machine is actually shuting down ok.

 

it's when the machine goes to restart (we're at the hardware level now) that it has problems.

 

if you are correct, how are you going to collect your donut?  :-)

Todd McDaniel_1
Honored Contributor

Re: shutdown problem for rx3600

virtual donut!

 

 

I'd suggest going down to single in steps and watch the console to see anything irregular.

I'm pretty sure something is hanging when it goes down, I'd almost bet its not umounting all the disks or other hardware device for some reason and actually hanging at the very bottom of the process, before it attempts to come up on reboot.

 

do you have a large amount of san attached disks? or nfs mounts on this server?

 

 

Regards,

 

Todd McDaniel

Unix, the other white meat.
Dennis Handly
Acclaimed Contributor

Re: shutdown problem for rx3600

>I think we (collectively) have decided that the machine is actually shutting down ok.

 

I don't think so.  It is panicking when you are trying to shut it down:  ux06.console.listing.txt

panic : Failed to halt all processors

 

Seems like a hardware problem.

 

>I don't see that you have reviewed the shutdown log.

 

Did you mean the rc.log?  There were problems with it.  Possibly unrelated?

Todd McDaniel_1
Honored Contributor

Re: shutdown problem for rx3600

yea rc.logs, iirc the shutdown log only shows when the box went down.

 

you might also inspect your /dev/ (devices) directory for any unusal entries. Make sure you can account for every device, hopefully not too many there!

 

grasping for straws here, but if possible, recreate your /dev/random and /dev/zero devices

 

Review swlist for any unnecessary products you can remove.

 

Random 3rd party software not managed by your depot...

Unix, the other white meat.