swinstall error

[Paul Goslin Rae McCarth]

I am attempting to upgrade a 9000/D200 from 10.01 to 10.20. Per the procedures, I updated swinstall from the HPUX 10.20 core CD via swgettools executable. Now when I invoke swinstall and point to the mounted cdrom (/cdrom), it cannot read the CD. Errors out with the following logged in swinstall.log:
ERROR: Could not access remote file "GLOBAL_INDEX" in software item
"" due to an internal error on the remote system.
ERROR: Internal Error 7 in function "IC_SourceGet". Please give this
information to your Hewlett-Packard support contact.
------------------------------
But we do not have a maint. contract on this server.... I can access the CD normally in all other ways...

[Helen French]

Hi Paul,

I don't think doing an upgrade from 10.01 to 10.20 and staying with 10.X OS is not a good choice at this point of time. Check this thread for a possible solution for your internal error:

http://us-support.external.hp.com/cki/bin/doc.pl/sid=3faff2b70af32a47b2/screen=ckiDisplayDocument?docId=200000011672659

HTH,
Shiju

[Helen French]

Hi,

Check this thread for a possible solution for the GLOBAL_INDEX error:

http://us-support.external.hp.com/cki/bin/doc.pl/sid=9d97a8dc1a1127f7af/screen=ckiDisplayDocument?docId=200000015504547

Remember, a COLD INTSALL of OS is always better and will save a lot of your time.

HTH,
Shiju

[Steve Steel]

Hi


Options
1)The reboot is a good idea.
2)Check your PATH variable that it is not exceedinly long.This has been seen a couple of times.
3)The CDROM is broken. But seems unlikely
4)Get the latest Software Distributor version.
swgettools

swgettools - Utility for retrieving the SD product from new SD media in preparation for an OS update.

Steve Steel

[Alex Glennie]

unmount the cdrom,
reboot D-class
try again ?

[Sandip Ghosh]

I think you are facing the hostname related problem . Your hostname is not resolving at DNS. Look at the /etc/hosts file and /etc/rc.config.d/netconf file and do the nslookup for that host. There must be some mismatch. You will see that swlist is also giving problem.

Sandip

[pap]

Hi Just rebot the system and try to mount the CD-ROM again and it will serve your purpose.

Also check your hostname and /etc/rc.config.d/netconf file for correct IP address.

/etc/resolv.conf should be looked for correctly set up along with /etc/nsswitch.conf.......for proper name resolution look up order.

-pap

[Paul Goslin Rae McCarth]

I've rebooted and check the hosts, recolv.conf, and netconf files, all look fine... now I am unable to mount anything in the cdrom drive...
mount /dev/dsk/c0t2d0 /cdrom
produces an error:
/dev/dsk/c0t2d0: I/O error

Is the CD-Drive toast ???

[Hai Nguyen_1]

Paul,

Run "ioscan -funC disk" to verify that the cdrom is actually at dev/dsk/c0t2d0.

Hai

[Paul Goslin Rae McCarth]

The device is correct as an ioscan -funC disk
produces:
wormhole# ioscan -funC disk
Class I H/W Path Driver S/W State H/W Type Description
=====================================================================
disk 0 16/5.2.0 sdisk CLAIMED DEVICE TOSHIBA CD-ROM XM-5401TA
/dev/dsk/c0t2d0 /dev/rdsk/c0t2d0
disk 1 16/5.6.0 sdisk CLAIMED DEVICE SEAGATE ST32550N
/dev/dsk/c0t6d0 /dev/rdsk/c0t6d0
disk 4 20/5/1.3.0 sdisk CLAIMED DEVICE SEAGATE ST32550N
/dev/dsk/c2t3d0 /dev/rdsk/c2t3d0
disk 2 20/5/1.4.0 sdisk CLAIMED DEVICE SEAGATE ST15150N
/dev/dsk/c2t4d0 /dev/rdsk/c2t4d0
disk 3 20/5/1.5.0 sdisk CLAIMED DEVICE SEAGATE ST15150N
/dev/dsk/c2t5d0 /dev/rdsk/c2t5d0